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Sam & Max Pre-Order Problem

allaboardfilmsallaboardfilms
edited August 2010 in Shopping or Activation Support
Hello all.

When I attempt to pre-order the Sam & Max Season 3 DVD, the cart has it showing up as costing me $19.95 even though I already have the episodes. Any idea what the problem is?

Comments

  • NeatNitNeatNit
    edited August 2010
    Bought it as part of the Complete Collection?

    Yeah, email support.
  • allaboardfilmsallaboardfilms
    edited August 2010
    NeatNit wrote: »
    Bought it as part of the Complete Collection?

    Yeah, email support.

    Nope. I pre-ordered the season back in March.

    What's showing up in my cart seems to be as if I hadn't ordered the season previously, minus some sort of $15.00 discount that's showing up for some strange reason.
  • corruptbigginscorruptbiggins
    edited August 2010
    Same for me, just assuming that there's a problem with the system not picking up the fact that I already own the full season. Seen it happen before, will be fixed at some point!
    allaboardfilms wrote: »
    What's showing up in my cart seems to be as if I hadn't ordered the season previously, minus some sort of $15.00 discount that's showing up for some strange reason.

    That discount is showing as that's the current sale they have for the Devils Playhouse at the moment.
  • NeatNitNeatNit
    edited August 2010
    It's showing up because the season is on sale right now, and by buying the DVD you also buy the season...

    It doesn't really matter, just contact support, no other way.

    However, to please my curiousity...

    Did you buy the Complete collection after that?
  • KrixBOIKrixBOI
    edited August 2010
    Same thing happening here too :confused:
  • WinterSnowblindWinterSnowblind
    edited August 2010
    I'm getting the same problem. The shop page tells me since I already own all 5 episodes (I pre-ordered the day season 3 was announced!) it's free, but when I go to the checkout it's charging me $20 ontop of the $7 shipping.
  • SamWagnerSamWagner
    edited August 2010
    Same Here
  • SymbermineSymbermine
    edited August 2010
    Same problem here.
  • RibsRibs
    edited August 2010
    Everyone has the error, and Telltale's working on it. Just chillax people.
  • nachtritternachtritter
    edited August 2010
    I can imagine that TellTale peeps are all over that error, but I'm still gonna say: same problem here.
  • joeldeejoeldee Telltale Alumni
    edited August 2010
    Yes, folks are on it!

    Thanks,

    - Joel
  • bonniebonnie
    edited August 2010
    Yes, we're working feverishly to fix this. If you can't wait and need to get your disc fix in your cart now, as a preorder, you can come through support@telltalegames.com and I will force the disc into your shopping cart. You will still have to cover shipping, as always.

    btw- disc cover is PERFECT! I love it. Poster will be the same awesomeness!
  • WisebloodWiseblood
    edited August 2010
    I actually didn't notice this when I was ordering my disc and poster and submitted my order. My invoice was showing both a DVD for $0 and another Season + DVD for $19 (and my poster). It's already taken care of though (Thanks Bonnie!)
This discussion has been closed.