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Just preordered the BTTF game... or did I?

TimeTribeTimeTribe
edited December 2010 in Shopping or Activation Support
Hi, I'm new to this site, but I'm a diehard BTTF fan. So, I go to buy the game here and after I've entered in my address and debit card information and press "Submit Order", it tells me my address can't be verified. After that, I checked my bank account and it tells me there's an order being taken out for the exact amount from Telltale, Inc.

Now here's the real question: Did I buy the game or not? All hints on your cart feature indicate that I haven't, but my bank account says otherwise... I don't want to risk doing it again so you guys can take 2x the amount the game costs.

Comments

  • MarkoH01MarkoH01
    edited December 2010
    Is the game added to your "Your games" (Joystick) account?
  • TimeTribeTimeTribe
    edited December 2010
    Nope, it's not there... But the money missing from my account is definitely evidence of something.
  • Alan JohnsonAlan Johnson
    edited December 2010
    TimeTribe wrote: »
    Nope, it's not there... But the money missing from my account is definitely evidence of something.

    Can you check your account again? Sometimes a pending charge goes through but then does not post since we did not charge you for the game. I just checked your account and on our end, you haven't been charged.
  • TimeTribeTimeTribe
    edited December 2010
    Well, I checked again, and the charge is still there... I don't know what else to do. Here's a screen that I grabbed from it (and yes, I love Einstein Bagels, so... yeah):
  • Alan JohnsonAlan Johnson
    edited December 2010
    TimeTribe wrote: »
    Well, I checked again, and the charge is still there... I don't know what else to do. Here's a screen that I grabbed from it (and yes, I love Einstein Bagels, so... yeah):

    Looks like that's a pending charge. Since the order does not appear in our system, we actually haven't charged you, so that pending charge will disappear in a couple of days or sooner. You might try calling your bank to ask them to remove it sooner, but as far as a pending charge goes, there's nothing we can do to speed the process of clearing that on our end. I do apologize for the inconvenience though.
  • Amy LukimaAmy Lukima
    edited December 2010
    Alan Johnson wrote: »
    Looks like that's a pending charge. Since the order does not appear in our system, we actually haven't charged you, so that pending charge will disappear in a couple of days or sooner. You might try calling your bank to ask them to remove it sooner, but as far as a pending charge goes, there's nothing we can do to speed the process of clearing that on our end. I do apologize for the inconvenience though.

    Alan's right. I contacted out processor to make sure we never charged you. We couldn't process the request because the billing address didn't match what the bank has on file.
  • TimeTribeTimeTribe
    edited December 2010
    So is the order canceled? Can I just buy the game again and give the "correct" address this time and I won't get charged twice?
  • IrishmileIrishmile
    edited December 2010
    I think the real important thing to ask here is what kind of bagel cost $5 and was it worth it?
  • Amy LukimaAmy Lukima
    edited December 2010
    TimeTribe wrote: »
    So is the order canceled? Can I just buy the game again and give the "correct" address this time and I won't get charged twice?

    The order was never completed. If you start a new and cart checkout with the right billing info you will be charged for the first time with us. :)
  • TimeTribeTimeTribe
    edited December 2010
    Irishmile wrote: »
    I think the real important thing to ask here is what kind of bagel cost $5 and was it worth it?
    A plain non-premium bagel there costs a dollar with nothing on it... I bring my own peanut butter and a cup so that I can get a "mug refill" for coffee. This only costs two bucks all together.
    Amy Lukima wrote: »
    The order was never completed. If you start a new and cart checkout with the right billing info you will be charged for the first time with us. :)
    Alright, thanks a lot, Amy!
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