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'issue-41290' pending for 11 days now..

tickerztickerz
edited January 2011 in Shopping or Activation Support
Hi Telltale Support Team, it would be nice if the named issue in topic would be solved some day. I got your automated note that you received my request, just nothing happended yet. I think 11 days is fair enough to wait.

Thanks..

Comments

  • Macfly77Macfly77 Moderator
    edited January 2011
    After 11 days, a good thing to do would be to post your ticket number in this thread.
  • Amy LukimaAmy Lukima
    edited January 2011
    tickerz wrote: »
    Hi Telltale Support Team, it would be nice if the named issue in topic would be solved some day. I got your automated note that you received my request, just nothing happended yet. I think 11 days is fair enough to wait.

    Thanks..

    Replied to you a few hours after you wrote in: December 27, 2010 5:52 pm

    Please check your spam and add us to your safelist.
  • tickerztickerz
    edited January 2011
    Amy Lukima wrote: »
    Replied to you a few hours after you wrote in: December 27, 2010 5:52 pm

    Please check your spam and add us to your safelist.


    Thanks for the answer. I wonder how I could receive your automated mail then, which included the ticket number. Is it the same host : @telltalegames.com you send all emails from or are there different hostnames ?
    Anyway, I will contact my email provider to make sure the host is not on their general blacklist.
  • Amy LukimaAmy Lukima
    edited January 2011
    tickerz wrote: »
    Thanks for the answer. I wonder how I could receive your automated mail then, which included the ticket number. Is it the same host : @telltalegames.com you send all emails from or are there different hostnames ?
    Anyway, I will contact my email provider to make sure the host is not on their general blacklist.

    I've actually been trying to contact several email service providers, it seems that we made some type of list with a few companies, especially providers in Germany. Most of them won't even get back to me.
  • tickerztickerz
    edited January 2011
    Amy Lukima wrote: »
    I've actually been trying to contact several email service providers, it seems that we made some type of list with a few companies, especially providers in Germany. Most of them won't even get back to me.

    Sorry for the delay, could you please tell me if you send those newsletter and payment confirmation stuff using the same adress -> su*por*@telltalegames.com or is it different from that ? According to my Email-Provider they need the full addy to put you on a whitelist. They block unknown .com adresses by default. And about the list you have from providers from Germany, if you want, send me a pm or put a bunch in the reply. I try to msg them in german when I got time, they usually response that way.
  • Amy LukimaAmy Lukima
    edited January 2011
    tickerz wrote: »
    Sorry for the delay, could you please tell me if you send those newsletter and payment confirmation stuff using the same adress -> su*por*@telltalegames.com or is it different from that ? According to my Email-Provider they need the full addy to put you on a whitelist. They block unknown .com adresses by default. And about the list you have from providers from Germany, if you want, send me a pm or put a bunch in the reply. I try to msg them in german when I got time, they usually response that way.

    We have quite a few different addresses we send mail from. I'll have to ask our IT guy about it tomorrow.
  • tickerztickerz
    edited January 2011
    Any information by now ?
This discussion has been closed.