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Jurassic Park Refunds Update

Amy LukimaAmy Lukima
edited November 2011 in Shopping or Activation Support
Just wanted to give everyone an update on the processing of Jurassic Park refunds. I'm handling each one of these individually so it's going to take a little bit of time to get to refund everyone and email you with your gift code. If you've already gotten a refund but haven't received an email just yet don't worry. I have to take my time with each order to make sure your refund completes and you're properly assigned a gift code. It takes a little longer this way but we want to get it right for everyone the first time around.
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Comments

  • Little WriterLittle Writer
    edited April 2011
    Thanks Amy! Makes sense of course: you can send out a mass e-mail about the delay easily, but you can't do the same for the refunds and vouchers, since all people have paid in different ways; I think many are forgetting that.
  • BitToTheFutureBitToTheFuture
    edited April 2011
    Thanks, Amy!! Very very timely!
  • Shadowknight1Shadowknight1
    edited April 2011
    Sounds good to me.
  • JohroJohro
    edited April 2011
    Thank you :) as much as the consumers seem like piranha; updates, honesty and fairness are all most ask for :)
  • EmceeLeesEmceeLees
    edited April 2011
    Thank you, Amy! We all appreciate your hard work! :)
  • Sergman100Sergman100
    edited April 2011
    I already got my refund :) cool beans
  • Sir CraigiusSir Craigius
    edited April 2011
    Thanks Amy. I replied to your email a few minutes ago. Asked for store credit. Will that credit be available to use anytime on any upcoming title, or are their restrictions?
  • NuLegend1992NuLegend1992
    edited April 2011
    Got my refund through Paypal a couple of days ago, so now I just have to wait for the voucher code to get to me. I won't be using it until Jurassic Park gets released though, so I don't mind the wait :)
  • Emo HoeEmo Hoe
    edited April 2011
    Good to know. I was mildly curious as I got the refund email from paypal yesterday. Always good to know whats going on so you don't needlessly harras customer support!
  • BitToTheFutureBitToTheFuture
    edited April 2011
    For the moment no refund to me :-D
  • WARP10CKWARP10CK
    edited April 2011
    Amy Lukima wrote: »
    Just wanted to give everyone an update on the processing of Jurassic Park refunds. I'm handling each one of these individually so it's going to take a little bit of time to get to refund everyone and email you with your gift code. If you've already gotten a refund but haven't received an email just yet don't worry. I have to take my time with each order to make sure your refund completes and your properly assigned a gift code. It takes a little longer this way but we want to get it right for everyone the first time around.

    No worries Amy take your time :)
  • GibbeynatorGibbeynator
    edited April 2011
    Were refunds going out on Tuesday? Because that's when I got an email from Paypal saying I'd gotten a refund from you.
  • Cabal84Cabal84
    edited April 2011
    Got mine too allready. ;)
  • ShuwatchShuwatch
    edited April 2011
    Still waiting on the refund here, though I didn't pay through paypal.
  • chris198chris198
    edited April 2011
    Shuwatch wrote: »
    Still waiting on the refund here, though I didn't pay through paypal.

    Same, I'm assuming people who payed with credit cards will be reimbursed back to their bank account/cards?
  • Asian InfernoAsian Inferno
    edited April 2011
    Thank you Amy for personally overseeing these transactions and to the Telltale Team for what they did!
  • nblackburnnblackburn
    edited April 2011
    got the email a couple of days ago from paypal, thanks but still waiting for my refund and voucher but there's not really any rush so when you get to me that's awesome, thanks again :)
  • Amy LukimaAmy Lukima
    edited April 2011
    chris198 wrote: »
    Same, I'm assuming people who payed with credit cards will be reimbursed back to their bank account/cards?

    As long as the order was not over 60 days old. And if it was you should have gotten an email by now.
  • guilmon182guilmon182
    edited April 2011
    Thanks Amy!
  • waroftheworlds01waroftheworlds01
    edited April 2011
    Mine was over 60 days ago. I'm going with the store credit option myself.
  • Theo EdisonTheo Edison
    edited April 2011
    Hey Amy, I used a gift card to purchase JP last month, I was wondering if I could direct the refund to a different account? Cheers.
  • ToneiiblueToneiiblue
    edited April 2011
    Amy, can you please advise me via PM if my refund has been issued yet? I don't have Internet Banking working at the moment and I can't check my account balance from many ATMs here in Shanghai.
  • IcedhopeIcedhope
    edited April 2011
    Thank you Amy!
  • Javi-Wan KenobiJavi-Wan Kenobi
    edited April 2011
    My refund is already back on my bank account! Thanks!!
  • dfine1966dfine1966
    edited April 2011
    Hi Amy,

    I still haven't received my refund yet. Can you please PM when you issue the refund.
  • trockstrocks
    edited April 2011
    Thanks, Amy!
  • BitToTheFutureBitToTheFuture
    edited April 2011
    Amy, is possible to have an updated list of people that you have already contacted by mail and/or refunded? In this way we have the situation under control day by day!! ^_^
  • _djs__djs_
    edited April 2011
    BitToTheFuture wrote: »
    Amy, is possible to have an updated list of people that you have already contacted by mail and/or refunded? In this way we have the situation under control day by day!! ^_^

    Probably he has that list!
  • BitToTheFutureBitToTheFuture
    edited April 2011
    Probably he has that list!

    Certainly! But i meant an exposed list at the bottom of her first message in this Discussion! So we can check that list every day and stay updated about refunds!
  • seluropnekseluropnek
    edited April 2011
    I've purchased virtually everything Telltale has done, and given how well you guys treat your customers, I will continue to do so. Thanks for everything!
  • chris198chris198
    edited April 2011
    Amy Lukima wrote: »
    As long as the order was not over 60 days old. And if it was you should have gotten an email by now.
    Never got any email from telltale, weird.
  • BitToTheFutureBitToTheFuture
    edited April 2011
    i've not received the refund but I've received the mail and there's a problem, the "Your gift code is: " field is totally blank!! There's no visible gift code!!
  • Cabal84Cabal84
    edited April 2011
    BitToTheFuture wrote: »
    i've not received the refund but I've received the mail and there's a problem, the "Your gift code is: " field is totally blank!! There's no visible gift code!!

    Same here:
    Got an email from Amy, but no gift code. Field is empty. Maybe she forgot to enter the code XD
    I have received the refund though. But the gift code field is empty :D
    Amy... you forgot something?! :D
  • SpinkySpinky
    edited April 2011
    Hi Amy,

    I pre-ordered Jurassic Park using PayPal, but have not yet received a refund or free game code. There is no rush, I can wait. I just want to make sure that I am included in these.
  • OakOak
    edited April 2011
    BitToTheFuture wrote: »
    i've not received the refund but I've received the mail and there's a problem, the "Your gift code is: " field is totally blank!! There's no visible gift code!!

    Me too. I e-mailed them and Amy already e-mailed me back that a new batch of e-mails will be sent out with the codes in them.
  • Cabal84Cabal84
    edited April 2011
    Okay got a second mail, this time WITH code ;)
    Yay...
  • BitToTheFutureBitToTheFuture
    edited April 2011
    Me too. I e-mailed them and Amy already e-mailed me back that a new batch of e-mails will be sent out with the codes in them.
    Okay got a second mail, this time WITH code

    Same Here! Yeah! :D
  • Amy LukimaAmy Lukima
    edited April 2011
    BitToTheFuture wrote: »
    Same Here! Yeah! :D

    Sorry guys. GLaDOS ate the codes from the first email.
  • Javi-Wan KenobiJavi-Wan Kenobi
    edited April 2011
    I've decided to properly pay for Jurassic Park as I originally intended, and take Hector for free with the voucher. Now, the question is: How should I do to get Episodes 2 and 3 for free too? I should send now a mail to Telltale's support, or just when each episode is released?
  • BitToTheFutureBitToTheFuture
    edited April 2011
    Sorry guys. GLaDOS ate the codes from the first email.

    Thanks for the timely, Amy!! While we are, can I ask you about refund? Have you already done mine? Thank you so much! :)
This discussion has been closed.