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Blowout Bundle Question

R3DH3R0R3DH3R0
edited August 2011 in Shopping or Activation Support
I just got my Blowout Bundle after waiting a month and a half, YIPPIE! I have 2 problems though. The Art print wasn't signed, and the symbiotes is missing one of max's arms and Sam's revolver is broken. Is there a chance of getting these replaced or are they out of stock for good??

Comments

  • toocute2b4got10toocute2b4got10
    edited July 2011
    I also just got my Sam and Max Blowout bundle and my poster isn't signed either. Also, what all was supposed to be in the bundle because it's been so long, I forgot exactly what was in it. I'm trying to take inventory to make sure I received everything I ordered. I know for sure I didn't get 2 things: Homestarrunner figurines and the Back to the Future card game.
  • IcedhopeIcedhope
    edited July 2011
    Hmmm...I don't remember Telltale Offering The Symbiote Statue. I would contact Symbiote Studios and ask for a replacement part.
  • R3DH3R0R3DH3R0
    edited July 2011
    toocute2b4got10 wrote: »
    I also just got my Sam and Max Blowout bundle and my poster isn't signed either. Also, what all was supposed to be in the bundle because it's been so long, I forgot exactly what was in it. I'm trying to take inventory to make sure I received everything I ordered. I know for sure I didn't get 2 things: Homestarrunner figurines and the Back to the Future card game.

    Signed Art Print
    5 Devil's Playground Prints
    Symbiote Figures
    Sam And Max Cartoon DVD
    Sam and Max book (paperback)
    Shotglass

    I think that's it, lol.
    Icedhope wrote: »
    Hmmm...I don't remember Telltale Offering The Symbiote Statue. I would contact Symbiote Studios and ask for a replacement part.

    It wasn't the statue it was the figures. I contacted them, still waiting response.
  • yoohyooh
    edited July 2011
    Well, another case here ... my order came as well with an unsigned poster :(

    Got the package yesterday. 1.5 months wait time and now dealing with this as well. Not nice. Looking at the printed order confirmation in the package I can see that the item number for the poster ('54') was crossed and had a handwritten '85' next to it. What ever that means.
  • atm153atm153
    edited July 2011
    Same here, unsigned poster instead of signed, 54 crossed out with an 85 substituted.
  • HelloteHellote
    edited July 2011
    I'm less upset about the poster being unsigned, since I'm sure it was either an issue of substituting the poster or having to cancel the order. I didn't like that all my prints/posters were jammed into one tube together, so I have dents on edges and creases to deal with. I understand this is probably one of the many reasons for the switch to a better shipping company, so I'm not holding this against Telltale. Still happy with the items I received at the price I paid.
  • R3DH3R0R3DH3R0
    edited July 2011
    Hellote wrote: »
    I'm less upset about the poster being unsigned, since I'm sure it was either an issue of substituting the poster or having to cancel the order. I didn't like that all my prints/posters were jammed into one tube together, so I have dents on edges and creases to deal with. I understand this is probably one of the many reasons for the switch to a better shipping company, so I'm not holding this against Telltale. Still happy with the items I received at the price I paid.

    I'm not really bothered by the poster either, I just would like to know if they are getting anymore symbiotes in stock, so I can hopefully get mine replaced.
  • RawrRawr
    edited July 2011
    toocute2b4got10 wrote: »
    I also just got my Sam and Max Blowout bundle and my poster isn't signed either. Also, what all was supposed to be in the bundle because it's been so long, I forgot exactly what was in it. I'm trying to take inventory to make sure I received everything I ordered. I know for sure I didn't get 2 things: Homestarrunner figurines and the Back to the Future card game.
    I didn't receive my back to the future card game either. Received everything else though, including signed ToMI/S&M posters. I checked the invoice and it seems back to the future card game was cancelled(Thats what was written next to the crossed out line, anyway), or something? Says on hold still in my orders though.

    Edit: Got mine sorted out through email, thanks.
  • SpatsSpats
    edited July 2011
    I just received mine as well, but without the signed poster or the Animated Series, which is disappointing because that was probably my most-wanted item from the bundle.
  • Crash006Crash006
    edited July 2011
    I also received my mine today, the print was not signed, but everything else I ordered was in the box.
  • PinballFortressPinballFortress
    edited July 2011
    I didn't receive the print at all, signed or unsigned, and did not receive the DVD. Truly amazing. The receipt says these are backordered items with the DVD crossed through and noted as "cancelled" in pencil. I was not informed of this. Contacting Amy now.

    Edit: Okay, I did receive the print, only it isn't signed or has any marks on it to say it should be. I have the same 54 to 85 thing on receipt as others. No sign of the DVD either, I've looked through everything (thought it might be stuffed in with the book).
  • DMC23DMC23
    edited July 2011
    Well, I have to add my name to the list of unhappy customers - I ordered close to 130 dollars worth of items on June 5th and June 7th. First small package shipped near the end of June. It was missing the Sam and Max soundtrack - still have not received a refund for that item. I held out hope but when I receive my second package from Telltale today, but I was missing nearly HALF the order:
    Sam & Max Blowout Bundle 14.47
    Flaming Max Hat (Black) 4.00
    Homestar Runner Figurines Series #2 2.00
    Strong Bad's Cool Game Collector's DVD 7.50

    Not to mention that the Monkey Island print was horribly damaged. The Sam and Max Blowout Bundle pisses me off the most. I e-mailed Telltale after my game list listed that item as CANCELED and was reassured that my order for it was not canceled - that I would receive the item. So, they basically lied to me. I love Telltale games, but I am NOT happy. I have demanded a refund for the missing items and I WILL NOT be ignored this time. If I have to go through my credit card for reimbursement, I will.
  • PinballFortressPinballFortress
    edited July 2011
    DMC23 wrote: »
    Well, I have to add my name to the list of unhappy customers - I ordered close to 130 dollars worth of items on June 5th and June 7th. First small package shipped near the end of June. It was missing the Sam and Max soundtrack - still have not received a refund for that item. I held out hope but when I receive my second package from Telltale today, but I was missing nearly HALF the order:
    Sam & Max Blowout Bundle 14.47
    Flaming Max Hat (Black) 4.00
    Homestar Runner Figurines Series #2 2.00
    Strong Bad's Cool Game Collector's DVD 7.50

    Not to mention that the Monkey Island print was horribly damaged. The Sam and Max Blowout Bundle pisses me off the most. I e-mailed Telltale after my game list listed that item as CANCELED and was reassured that my order for it was not canceled - that I would receive the item. So, they basically lied to me. I love Telltale games, but I am NOT happy. I have demanded a refund for the missing items and I WILL NOT be ignored this time. If I have to go through my credit card for reimbursement, I will.

    That's shocking. It's funny that Amy was saying that the problem is not that huge and that only a few people were affected by delays. Well, here we are, a month and a half later, with all the same people having problems with our orders. I have to assume everyone else is just silent about this and staying off the forums. The silent majority.

    This has been, excuse my language, a complete shitshow from start to finish.
  • FrostbyteFrostbyte
    edited July 2011
    Can everyone post your support issue numbers so we can sort these out
  • R3DH3R0R3DH3R0
    edited July 2011
    issue-50985

    I was told I would receive a refund, but I would rather receive a replacement if possible (of the symbiotes).
  • yoohyooh
    edited July 2011
    issue-51071

    Unsigned poster (5th post in this thread). Got a quick and very friendly reply from support, refunding me $4.99 ... but what I really wanted to have was the signed poster. But got told you're out.

    As I mentioned to the nice person in support, key reason I ordered the bundle was, that it came with the signed poster and the other prints. I had this idea in mind to combine all the art prints in the bundle in a nice 'unique' setup with the signed poster being the 'center piece'. Having this now unsigned makes the rest of the prints unfortunately somewhat 'worthless' to me :(
  • HelloteHellote
    edited July 2011
    Open 'thank you' to whoever handled my issue, though I would not have held a grudge as things were. You guys will definitely have my continued patronage. :)
  • zerowordzeroword
    edited July 2011
    Add me to the list of people who have an unsigned poster print. I also never received the Back to the Future card game or the Figurines Series 2 set that I purchased.
  • atm153atm153
    edited July 2011
    issue-49376 for me, 6th post. That issue's more about not getting the order for a month and a half, (received now) but yeah, no signed poster for me. Sam's gun was also dead on arrival from the Symbiote figures. Everything else was fine.
  • zerowordzeroword
    edited August 2011
    My number is issue-51315

    I just want to add that the customer service person was nice enough to work with me on the canceled items but I got no recompense for the substitution of an unsigned print for the signed print I should have gotten.

    I don't blame the Customer Service person. I just think they overlooked that part.
  • Amy LukimaAmy Lukima
    edited August 2011
    zeroword wrote: »
    My number is issue-51315

    I just want to add that the customer service person was nice enough to work with me on the canceled items but I got no recompense for the substitution of an unsigned print for the signed print I should have gotten.

    I don't blame the Customer Service person. I just think they overlooked that part.

    Hi,

    It looks like you were refunded and given a coupon to get he items at sale price if we ever get them back in. Is there something else you feel like he should have done?

    Thanks,

    Amy
  • zerowordzeroword
    edited August 2011
    Oh so that refund covered the substitution and not just the canceled items? Cool, I didn't realize that. You never sent an itemized receipt or anything so how would I tell?

    The only notice I got from you in the last two months was from Paypal indirectly saying you refunded me. Hell if I just look at your posts I can see the whole coupon thing was an empty promise anyway.

    That's cool, good luck with your next store.
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