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Black screen and I cannot continue my progress!

LJFENNELLLJFENNELL
edited December 2013 in The Walking Dead - PC/Mac Support

So I've been trying to load my game that I've previously been playing offline, but now when I get to the level select (I was in the middle of episode four) it only gives me the option to 'continue' episode three and to 'play' episode four. I have tried to continue from episode three but when I press 'continue' it prompts me saying that I am about to rewind, when I press no I just get a black screen and I can only move my cursor. When I try to 'play' episode four I get a prompt saying do I want to let the game generate decisions.

This is really annoying as I've been enjoying the game so much. Help?

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Can you please clarify if you are playing on Mac or PC? Also, if you are on a computer, are you playing through Steam, through a Telltale Games digital download, or a physical disc copy?

  • LJFENNELLLJFENNELL

    I'm playing on Mac and I purchased the game on Steam.

    TelltaleMike posted: »

    Can you please clarify if you are playing on Mac or PC? Also, if you are on a computer, are you playing through Steam, through a Telltale Games digital download, or a physical disc copy?

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please check Steam and make sure your Cloud Saves are turned off. This may resolve the issue, as we recommend that you play The Walking Dead with Cloud Saves turned off.

    LJFENNELL posted: »

    I'm playing on Mac and I purchased the game on Steam.

  • LJFENNELLLJFENNELL

    I've turned them off but still having the issue.

    TelltaleMike posted: »

    Please check Steam and make sure your Cloud Saves are turned off. This may resolve the issue, as we recommend that you play The Walking Dead with Cloud Saves turned off.

  • DjNDBDjNDB Moderator
    edited December 2013

    It might be a more tricky savegame issue. I can take a look.

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_mac.zip" to your next reply in this thread.

  • LJFENNELLLJFENNELL

    Here's the file. http://www.sendspace.com/file/b9tsb9

    DjNDB posted: »

    It might be a more tricky savegame issue. I can take a look. Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_mac.zip" to your next reply in this thread.

  • DjNDBDjNDB Moderator

    Looks promising. There are 2 active prefs.prop files.

    Please run this script to keep the prefs.prop in the savegame folder, and deactivate the one in the steam folder.

    LJFENNELL posted: »

    Here's the file. http://www.sendspace.com/file/b9tsb9

  • LJFENNELLLJFENNELL

    Thank you very much! It's all working again, got my progress back and everything. :)

    DjNDB posted: »

    Looks promising. There are 2 active prefs.prop files. Please run this script to keep the prefs.prop in the savegame folder, and deactivate the one in the steam folder.

  • QFT85QFT85

    Hello, i'm having the same problem as OP, only i'm playing on PC via Steam (Windows 7 x64). i could use some help, because this have not happened to me for the first time. sooner or later, i'm not allowed to continue my play because of this problem. the furthest i got was Episode 3. thanks

    http://www.sendspace.com/file/e7u39y

  • DjNDBDjNDB Moderator

    Please rename the prefs.prop in
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
    to prefs.prop.bak to deactivate it.

    QFT85 posted: »

    Hello, i'm having the same problem as OP, only i'm playing on PC via Steam (Windows 7 x64). i could use some help, because this have not happe

  • QFT85QFT85

    it worked, thanks :)

    DjNDB posted: »

    Please rename the prefs.prop in C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default to prefs.prop.bak to deactivate it.

This discussion has been closed.