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TWD Season 2 Crash on Launch

Kumquat_of_PainKumquat_of_Pain
edited January 2014 in Game Support

Problem:

  • Steam version of The Walking Dead 2 will not launch properly.

  • Upon launch, I see a couple of resolution changes, black screen for a fraction of a second, then my desktop. No error messages.

Attempted solutions:

  • Unplugged XBox 360 controller

  • Added dinput8.dll

  • Disabled nVidia SLI

  • Dropped refresh rate to 60Hz

  • Verified game cache

  • Deleted and reinstalled game

  • Removed My Documents\Telltale Games directory completely

  • Checked for executable or shortcut asking to run in compatibility mode

  • Updated DirectX, .net, graphics drivers.

So far, nothing has worked.

My brief configuration:

  • Windows 8.1 64-bit

  • nVidia 660Ti in SLI

  • 120 Hz Monitor

  • Intel processor

And really, that's about it.

Problem signature:

P1: TheWalkingDead2.exe

P2: 2014.1.13.27106

P3: 52d46a4e

P4: TheWalkingDead2.exe

P5: 2014.1.13.27106

P6: 52d46a4e

P7: c0000005

P8: 000057ec

P9:

P10:

I've linked the full diagnostics here: http://www.sendspace.com/file/hf75s1

Comments

  • Kumquat_of_PainKumquat_of_Pain
    edited January 2014

    As a followup, I re-downloaded and installed TWD Season 1. No problems at all.

    Curiously though, I see in the My Documents\TellTale Games folder:
    "C:\Users\Brandon\Documents\Telltale Games\the walking dead\prefs.prop" (and other assorted files).

    But, TWD Season 2 is:
    "C:\Users\Brandon\Documents\Telltale Games\Steam\steamapps\common\The Walking Dead Season Two\prefs.prop"

    Supposed to be like that?

  • DjNDBDjNDB Moderator

    E:!Steam\steamapps\common\The Walking Dead Season Two\TheWalkingDead2.exe

    The game most likely crashes because of the exclamation mark in the path of the steam library.
    There's a workaround here.

    "C:\Users\Brandon\Documents\Telltale Games\Steam\steamapps\common\The Walking Dead Season Two\prefs.prop"

    That doesn't look right. I would remove the folder if there's nothing else but TWD S2 content.

    Kumquat_of_Pain posted: »

    As a followup, I re-downloaded and installed TWD Season 1. No problems at all. Curiously though, I see in the My Documents\TellTale Games f

  • Kumquat_of_PainKumquat_of_Pain

    As you can see, I've done that. But no change. It just rewrites it. I did attempt to put the contents of "C:\Users\Brandon\Documents\Telltale Games\Steam\steamapps\common\The Walking Dead Season Two\" into "C:\Users\Brandon\Documents\Telltale Games\The Walking Dead Season Two\" but the game just keeps overwriting.

    But you were right. It didn't like the "!" in my game directory. I can honestly say that I've never had a problem with any other game like that.

    DjNDB, thank you for the help. I'll get my save files imported and enjoy Chapter 1.

    DjNDB posted: »

    E:!Steam\steamapps\common\The Walking Dead Season Two\TheWalkingDead2.exe The game most likely crashes because of the exclamation mark

This discussion has been closed.