Game Will Not Open, No Response for a Month from Support
Okay I'm about done with this crap. I haven't posted this on the forums because you're supposed to send Telltale a message about it, so I did. A month ago. I've gotten one response saying "Send us your support tool information," so I did, minutes after their email was sent and I am not getting anything from them, for weeks. I sent another message to bump it since it's been a damn month, still nothing. I also posted the support tool info on the Steam discussions and I only had one wise guy respond claiming the link was malicious, which it isn't, it's a damn sendspace link with a winrar that the Telltale support tool extracted for me. So I'll explain my problem here and pray someone actually helps. I'm near asking for a refund.
I bought Walking Dead season 2 on Steam around the time it came out. I'm a video editor so I finally went back and decided I was going to record the clips of the game for myself and long behold, the game doesn't open. I have deleted all folders connecting to it since it's been a problem in the past that the saved games will make the game not open. It still doesn't open. I went through google asking about it, tried absolutely everything, even had 3 of my friends who know computers very well to help, no luck. It simply doesn't open. I've reinstalled, restarted, installed in different locations multiple times then uninstalled each... I've tried it on different drives, I've literally done everything I can possibly think of to get this game to open and it doesn't. It has literally been a waste of money to buy it as it won't open and is unplayable. I get no error messages. It makes my screen go black for a moment, no toolbar icons claiming the game is open, no task manager processes open. It just crashes without anything to say about it and acts like I didn't click play.
My computer recently had Windows installed, so I'm even on a fresh setup here. All my other steam games open and the only other problem I've noticed for any games on my computer is my other steam game, the recently purchased "Game of Thrones" by Telltale, which opens but has no sound so I literally have no achievements on that game either because of these errors. I really hope someone on these forums can help me because I am not impressed at ALL with Telltale's reaction to my problem, which I have done everything in my power to get help with.
https://www.sendspace.com/file/ibkcmv
SUPPORT TOOL^^^^ NOT MALICIOUS -_-
Comments
What version of windows are you running, and how old is your computer? Build it yourself, or was it pre built?
It's Windows 7.
Built it myself, the parts in it are all current day parts. AMD Processor 8Core/Nvidia GeForce 700 series I believe, 8GB RAM, computer runs fine for editing, animation as well as other games such as Overwatch/Heroes of the Storm/Starcraft/World of Warcraft/Audiosurf, and basically any game I want to play.
Have you contacted Steam? It might be something on their end, and not Telltales
After all of my attempts, I installed a non-Steam related version to see if anything would work and to see if Steam was the problem or not. The other version also didnt open.