HELP!! Trouble with importing TWD S2 save to my XBox One from my IPad

Ok so my other half purchased a season pass for S3 for me for Christmas on the XBox one platform. I'd previously played S1&2 on my iPad. I've followed all the instructions on the website on how to import my save onto the Xbox. My TellTale account is linked to Xbox Live, I've completed all 5 episodes of S2 and made all 5 choices in each one, I've gone into saved files and clicked upload.
But when I go back to the website I have a message saying incomplete save! I've looked at the support questions about this and double checked that everything is as it should be and yet it still says incomplete. Apparently I can use some kind of story generator or something to solve the issue but I don't want nor should I have to change my game choices.

Anyone got any idea on how I fix this please?! I really want to get a start on S3!

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