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S&M S1 not showing up in games list

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Comments

  • CheekyBoincCheekyBoinc
    edited January 2010
    Ive just got the Email:

    "Your Telltale support issue has been received [issue-26343]"

    But no fix yet :/
  • PestilencePestilence
    edited January 2010
    Anise wrote: »
    Just bought the first season with the 5 dollar extravaganza.

    Alas, the SEVER_ERROR_LICENSE_NOT_FOUND error code emerges every time I try to unlock the game.

    The games and serial numbers show up fine, though. Entering it manually brings up the same error.

    Jep same here. :(
  • ShazyzangShazyzang
    edited January 2010
    Not working for me either.
  • bonniebonnie
    edited January 2010
    Ok, think we found the problem. We have to smack SecruROM around a little and all should be well in a few moments. Sam & Max are on a big time out for mucking this up...

    Sorry for the delays.
  • bonniebonnie
    edited January 2010
    Commence refresh, serials fixed!

    xoxox,
    bonnie
  • soupcan58soupcan58
    edited January 2010
    Anise wrote: »
    Just bought the first season with the 5 dollar extravaganza.

    Alas, the SEVER_ERROR_LICENSE_NOT_FOUND error code emerges every time I try to unlock the game.

    The games and serial numbers show up fine, though. Entering it manually brings up the same error.

    Tha'd be me too. To a "T".

    EDIT: Even after the refresh, my serial's not seeming to work
  • F3RF3R
    edited January 2010
    Hi bonnie, same here ... nothings happens with refresh, the issue number [issue-26413]

    Thanks!!!
  • MetenaminaMetenamina
    edited January 2010
    I'm afraid the serials aren't working for me too...

    That's what happens when you guys make such a wonderful sale, haha!

    Good luck with the repairs!
  • HippomanHippoman
    edited January 2010
    Unfortunately it still says that my serial is not valid :)
  • AniseAnise
    edited January 2010
    Yeah :\

    still not working.

    Still, I appreciate the effort and whatnot.

    I'll patiently stand by until things are working again.
  • SirJSirJ
    edited January 2010
    Yeah My account is fine now......but I do the folowing:

    Download the Game

    Select Play now

    Game says logging you in
    and I see an error in the login tab:

    Your logged in Great! But.,.. we don;t see this game in your account.

    So I Then go to the Serial Number Unlock Tab
    enter the serial and get unlock unsuccessful error code SERVER_LICENSE_NOT_FOUND.
  • ViktormorosViktormoros
    edited January 2010
    I just bought Sam and Max Season 1, and I am having the same problem with activation as everyone else. I sent a support email with my order number in it.

    Thanks! :)
  • SirEelSirEel
    edited January 2010
    Same as everyone else, I've posted a ticket, to no avail, so far >_<

    I'd hate to be responsible for fixing this! don't work to hard, support team ;)
  • dkmarinodkmarino
    edited January 2010
    Finally got the links for download and I downloaded all 6 episodes but when trying to play game it says it is not a valid serial number. Hope that everything works out soon.
  • AlmostApolloAlmostApollo
    edited January 2010
    Same here. I can't unlock my games either. Ah well. For a deal like that, I'd wait a week to actually play.
  • FormedrasFormedras
    edited January 2010
    Um... hello.
    I'm getting the same problem — SERVER_ERROR_LICENSE_NOT_FOUND.
    "This serial number does not seem to be valid. Did you mistype it? Please check your serial number and try again." Despite doing a copy and paste on the serial number.

    As did most of the other people having the same problem, I bought Season 1 as part of the $4.95 deal. I have serial numbers (they're the same for each of the five episodes, in case that's a problem). I've activated other games before, and this is the first problem with activation.

    Unlike what everyone is saying, though, I've had an error in the billing. Telltale actually billed me absolutely nothing. ($4.95 - $25.00 discount.) I doubt that the two problems are related, but if they are, Telltale needs to know. If they aren't, Telltale deserves to know anyway. (In case someone is thinking "they just haven't billed you yet," it's about three hours since I ordered the season now, and my invoice says $0.00 as well.)
  • GinnyNGinnyN
    edited January 2010
    Try to unlock it loggin it with your account. That if you are not using a Windows Emulator, that it.
  • bonniebonnie
    edited January 2010
    Ok, in the next few minutes I would like Lersveen, Black_Hand, namibo, Wezxo, Phinor, Gilead, Clord, and Tomtomtomtom to check their account. Let me know if the new serials I give you work without the 'SERVER_ERROR_LICENSE_NOT_FOUND' error. I'm trying a little experiment and if it works, it will be the new fix for all of the rest of you. Cross your fingers!
  • bonniebonnie
    edited January 2010
    Forgot to mention to all that are receiving new serials, I'll need you to clear out all your login data from the game launcher/wrapper. To do that, hit ctrl shift + followed by ctrl shift -

    Now try to log in again.

    Let me know what happens.
  • apiciciapicici
    edited January 2010
    I have the games now, but i've got the same problem as everyone else: SERVER_ERROR_LICENSE_NOT_FOUND. :(
  • TomtomtomtomTomtomtomtom
    edited January 2010
    I erased my login info as you said bonnie, but there is still the same error, with the new serials! No luck! Still, Thanks for helping us!
  • crashboy765crashboy765
    edited January 2010
    Same Here. I'm going insane cuz I need my Sam and Max otherwise I go crazy.

    Now, Random Time

    DANCE!!!
    :guybrush:
  • geoff.taylorgeoff.taylor
    edited January 2010
    Same here. Have serials but it won't accept them or any of the other registration methods.
  • StevebutabiStevebutabi
    edited January 2010
    No serial number for me also. The confirmation e-mail was blank where the serial number should have been and my "purchased games" page is not showing it either.
  • fatass425fatass425
    edited January 2010
    Same here. no serials and games not showing up under "your games".
  • bonniebonnie
    edited January 2010
    Ok, this is turning into a bigger issue that is beyond me. I've grabbed a few of the ttg boys on other projects and they are working on it. We hope to have you playing the games soon.

    Truly sorry for the serial issues/delay. Appreciate your patience and understanding. You guys have been great through this whole daymare.

    Stay tuned for a fix...
    bonnie
  • TomtomtomtomTomtomtomtom
    edited January 2010
    Hey don't forget to rest!
  • khr1988khr1988
    edited January 2010
    Don't stress yourself out guys, take as long as you need

    :)
  • bonniebonnie
    edited January 2010
    Tested and Fixed! Go ahead and try the serials now. Big Thanks to The Seg for figuring this out. He's my hero.

    TTG Forum Peeps are the Greatest! Thanks again for all your patience.

    Happy Gaming Everyone!
  • GileadGilead
    edited January 2010
    Works fine for me now. Thanks Telltale. :)
  • MetenaminaMetenamina
    edited January 2010
    It's working! Good job Telltale!

    Now I'll do my part of the job and enjoy your marvellous games!
  • KgummyKgummy
    edited January 2010
    Out of pure curiosity, what was the problem, anyways?
  • khr1988khr1988
    edited January 2010
    Works for me now too.

    Thanks Bonnie, you're a real star!

    And thank you Telltale for giving us such a great offer.
  • TomtomtomtomTomtomtomtom
    edited January 2010
    It works! Congratulations! I can have my sam&max fix!
  • HippomanHippoman
    edited January 2010
    Hey, it really worked! I'm happily on the action :D

    Thanks Bonnie, and guys background, I appriciate your hard work on this issue.

    Cheers!
  • geoff.taylorgeoff.taylor
    edited January 2010
    Yes! Thank you!
  • myadidas1981myadidas1981
    edited January 2010
    This has not fixed anything for me. In My games, it only says "Sam & Max Season 1" under Stuff I Bought, but there's still nothing under Your Games!, and I never even got serials. Wassupwiddat?
  • F3RF3R
    edited January 2010
    myadidas1981 wrote: »
    This has not fixed anything for me. In My games, it only says "Sam & Max Season 1" under Stuff I Bought, but there's still nothing under Your Games!, and I never even got serials. Wassupwiddat?

    Same Here ... :(
  • David EDavid E Telltale Alumni
    edited January 2010
    myadidas1981 wrote: »
    This has not fixed anything for me. In My games, it only says "Sam & Max Season 1" under Stuff I Bought, but there's still nothing under Your Games!, and I never even got serials. Wassupwiddat?
    F3R wrote: »
    Same Here ... :(

    Hi guys, take a look at your games list now; you should see 'em.
  • stupidanacroxstupidanacrox
    edited January 2010
    work fine for me thank you so much :D
This discussion has been closed.