›

:......Can't download new episodes......

JerogarzaJerogarza
edited December 2012 in The Walking Dead - iOS Support
Can't download new episodes
Got WD Ep1 for Ipad no problem at all from the Apple App Store.

However, although I've bought the bundle for the rest of the episodes I can't download them from within the app.

Every download attempt fails at 0.%

Comments

  • MattPMattP ModeratorFormer Telltale Staff
    edited November 2012
    We are aware of this issue, and currently investigating a potential solution. Please try shutting down the game application and restarting the device. Make sure you are logged into the iTunes account that purchased the game before attempting the download again.
  • JerogarzaJerogarza
    edited November 2012
    I did what you told me, but it still doesn't work. :confused::(
  • jmanis2jmanis2
    edited November 2012
    I was able to download episode 1 and 2 a while ago but now 3 is not loading. Any ETA on a fix? Is it server-side or client-side? If it's client side I can try deleting and reloading so long as I don't lose my saved games...

    Jeff
  • MattPMattP ModeratorFormer Telltale Staff
    edited November 2012
    If you remove the game application, it will remove all files including your save games. We are still looking into this issue, but I do not have an ETA on a fix at the moment.
  • chrisarnoldchrisarnold
    edited November 2012
    I was tearing my hair out, ready to ask for a full refund after buying the IOS version. Saw a post on the forum that worked for me.

    I was trying with 3g, and over 2 different wireless connections with around 70mbs per second.

    If your wifi disconnects even for a second, the download fails. And I think soms cacheing issues make future attempts unstable?

    So try this:

    -Turn off your phone, unplugg the power, WAIT for 20 seconds for the memory to fully clear (this seems to be a problem to stopping future attempts?)
    - Then boot your phone up, open itunes on the phone to make sure you are connected with the account that purchased the app
    - Make sure you are on a STABLE wifi or mobile network connection
    - Log into the game, try the download again

    Worked for me first time after 24 hours of repeated download failures, and I managed to grab all 3 extra episodes in about 5 mins - phew!

    If it fails again, follow the above process and try again. It's not ideal, but it beats spending money and having nothing to show for it.

    Would be good if anyone can post to confirm if this works for others?
  • SkullzySkullzy
    edited November 2012
    What you mentioned sort of worked for me. Deleted the game from my phone, re installed and was able to download 2 and 3 but over 3G only. But lost my episode 1 game and had to allow the game to regenerate choices. Originally saved Carly in 1 and it saved Doug in 2 instead.
  • Stacy817Stacy817
    edited November 2012
    How long do you think it will take to fix this problem? I am having the same issue where the additional episodes won't download.
  • opalwhale_79opalwhale_79
    edited November 2012
    Hi, I'm having the same problem on my ipad2 as well. It's been days now and originally I had wd episode 1 and 2 before it crashed and I had to reinstall. Now, I can't seem to install episodes 2, 3 or 4. It starts downloading and 0% appears but nothing happens after. Is there a fix for this or can I get a full refund for the box set purchase?
  • MattPMattP ModeratorFormer Telltale Staff
    edited November 2012
    You will need to shut down the game application, make sure you are logged into the account you used to purchase the Walking Dead, and then re-launch the game. When you do this, you will see a black screen for a few moments. This is normal as an update will need to download. Afterward you should be able to download episode 2 from the in-game episodes menu. If not, please restart the device and try again.

    Unfortunately, we can not offer a refund for any purchases made through the iTunes store. You will need to contact iTunes Support for further assistance.
  • opalwhale_79opalwhale_79
    edited November 2012
    I've done everything you said but its still not working. The download doesn't move past 0%. I'm quite frustrated.
  • jmanis2jmanis2
    edited November 2012
    jmanis2 wrote: »
    I was able to download episode 1 and 2 a while ago but now 3 is not loading. Any ETA on a fix? Is it server-side or client-side? If it's client side I can try deleting and reloading so long as I don't lose my saved games...

    Jeff

    The problem is fixed for me. I was able to download episode 3 and 4 several days ago. I believe I just restarted the app after a few hours and all was good. I'm assuming the problem was server-side as I did not update my app (it was already the current version).

    Anyone still having problems might want to see if they are running the latest app version.

    Jeff
  • opalwhale_79opalwhale_79
    edited November 2012
    jmanis2 wrote: »
    The problem is fixed for me. I was able to download episode 3 and 4 several days ago. I believe I just restarted the app after a few hours and all was good. I'm assuming the problem was server-side as I did not update my app (it was already the current version).

    Anyone still having problems might want to see if they are running the latest app version.

    Jeff

    By the latest app version, I assume you mean what's available on the App Store currently? I have updated my OS on ipad2 and have also been trying to uninstall and reinstall the app but nothing works. :/
  • opalwhale_79opalwhale_79
    edited November 2012
    Can I get my money back? I've purchased the box set but I can't download any new episodes, after installing and reinstalling the app and restarting my device a million times. Someone please respond.
  • opalwhale_79opalwhale_79
    edited November 2012
    MattP, I contacted iTunes support and they said to contact the developer if I've done everything (I.e., installing and reinstalling the app, restarting the device etc) and the issue is still unresolved. It is still unresolved and I would like a refund of the amount I've paid for the box set. Who can I contact in this instance?
  • cjao36cjao36
    edited November 2012
    good way to steal money from people and do nothing about downloading problems that have been there for months !!!!!!!!!!! ohh and no iphone 5 support wtf
  • Darth MarsdenDarth Marsden
    edited November 2012
    cjao, I understand that you must be frustrated, but responding like that won't get you anywhere.

    The issue is still ongoing, and it's not related to you. Please don't complain about other people's problems.
  • oddoneoddone
    edited November 2012
    chrisarnold wrote: »
    I was tearing my hair out, ready to ask for a full refund after buying the IOS version. Saw a post on the forum that worked for me.

    I was trying with 3g, and over 2 different wireless connections with around 70mbs per second.

    If your wifi disconnects even for a second, the download fails. And I think soms cacheing issues make future attempts unstable?

    So try this:

    -Turn off your phone, unplugg the power, WAIT for 20 seconds for the memory to fully clear (this seems to be a problem to stopping future attempts?)
    - Then boot your phone up, open itunes on the phone to make sure you are connected with the account that purchased the app
    - Make sure you are on a STABLE wifi or mobile network connection
    - Log into the game, try the download again

    Worked for me first time after 24 hours of repeated download failures, and I managed to grab all 3 extra episodes in about 5 mins - phew!

    If it fails again, follow the above process and try again. It's not ideal, but it beats spending money and having nothing to show for it.

    Would be good if anyone can post to confirm if this works for others?
    Thank you! I did exactly as described for my ipad2 and it worked.
  • MattPMattP ModeratorFormer Telltale Staff
    edited November 2012
    opalwhale_79 wrote: »
    MattP, I contacted iTunes support and they said to contact the developer if I've done everything (I.e., installing and reinstalling the app, restarting the device etc) and the issue is still unresolved. It is still unresolved and I would like a refund of the amount I've paid for the box set. Who can I contact in this instance?

    As mentioned, we cannot offer refunds for this product. It was purchased through iTunes, and we do not have access to any of Apple's systems or files. Any refund requests will need to go through the proper channels, starting with iTunes Support. Whether or not they offer a refund is at their discretion.
  • oiboyoiboy
    edited December 2012
    Bump
This discussion has been closed.