Still no change, purchased Tales From The Boredrlands Season Pass and nothing. I check a couple of times a week to see if it confirms I spent my money but no. So similar to what happened to me with Fables Wolf Among Us. Admitidly that got sorted out but those of us who paid up front became the last able to play and really looking like that is going to be the case again. Took it on the chin last time, but will not be settling for helping fund ahead of time and being left dangling in the cold again.
Yeah, you would expect a product when you're paying for it, right? It's like buying a shirt, charged for the money and not knowing when to expect them to ship it :-(
Still no change, purchased Tales From The Boredrlands Season Pass and nothing. I check a couple of times a week to see if it confirms I spen… moret my money but no. So similar to what happened to me with Fables Wolf Among Us. Admitidly that got sorted out but those of us who paid up front became the last able to play and really looking like that is going to be the case again. Took it on the chin last time, but will not be settling for helping fund ahead of time and being left dangling in the cold again.
My apologies, unfortunately at this time I do not have an update on the issue. We are currently working with Microsoft to resolve the issue, and hope to have more information in the near future.
I personally think it's been considered resolved for the collection, as Teltale can just add individual episodes to the collection, like they did with the second episode of Game of Thrones episode - the Tales of the Borderlands season pass can then be ignored. It would be good if Telltale would confirm that though.
Yeah mine tell me the same thing. I brought the bundle so this exact problem would not happen to me but what do you know it has happen. I really enjoy playing Tales From The Borderlands games but no way will I buy the season pass all over again when I already paid for it. Please fix the issue
We are currently working with Microsoft to resolve this particular issue, and please know you will still be able to download Episode 2 when it releases.
Yeah mine tell me the same thing. I brought the bundle so this exact problem would not happen to me but what do you know it has happen. I re… moreally enjoy playing Tales From The Borderlands games but no way will I buy the season pass all over again when I already paid for it. Please fix the issue
Poor show telltale. Really hoped this would be fixed by now. This should be the absolute priority for you whole team right now. A lot of people have dropped a lot of money on your telltale collection bundle. I have messaged you my Gamertag details etc. I hope this can be resolved soon. 2211
My sincere apologies,please note that Episode 2 is not yet available on the Xbox Marketplace, and Microsoft usually updates their store on Wednesdays. When Episode 2 releases tomorrow, you will be able to download the episode if you have purchased the Season Pass, Telltale Collection, or Episode Two individually. For the latest information on when the Episode will release for that platform, make sure to check out the Episode 2 Release Date Discussion Thread!
My sincere apologies,please note that Episode 2 is not yet available on the Xbox Marketplace, and Microsoft usually updates their store on W… moreednesdays. When Episode 2 releases tomorrow, you will be able to download the episode if you have purchased the Season Pass, Telltale Collection, or Episode Two individually. For the latest information on when the Episode will release for that platform, make sure to check out the Episode 2 Release Date Discussion Thread!
So I just tested it and I was able to download the second episode without any problems, despite not having actually ever having downloaded a season pass file onto the hard drive (like most people in this thread, I purchased it and then nothing happened). So seems like everything is okay.
@Xendor Thank you for providing the extra information, we are still currently working with Microsoft on the issue. Can you please clarify if you were able to download Episode 2 successfully?
Can you please clarify what Episode 2 stated in the Episodes Menu before you started downloading it? Did it say 'Purchased but not Downloaded' or did it still say 'Coming Soon'?
So I just tested it and I was able to download the second episode without any problems, despite not having actually ever having downloaded a… more season pass file onto the hard drive (like most people in this thread, I purchased it and then nothing happened). So seems like everything is okay.
Finally! Just booted up my copy of Tales from the Borderlands and it says that Episode 2 is "purchased but not downloaded." So it's fixed! Was able to download Episode 2 without a problem. All the other episodes say "Purchased. Coming Soon."
I Just thought ill give some feedback. in-game it shows up as if i didn't purchase anything. when i went to Manage Tales from the borderlands Ep. 2 showed up as an available download or "ready to install".i downloaded it and i had to go back to the game and restart it. It showed up as if i made a separate purchase. "purchased and installed". it still asks me to purchase the season pass though. oh and i bought the Telltales games collection fyi.
Can you please clarify what Episode 2 stated in the Episodes Menu before you started downloading it? Did it say 'Purchased but not Downloaded' or did it still say 'Coming Soon'?
Finally! Just booted up my copy of Tales from the Borderlands and it says that Episode 2 is "purchased but not downloaded." So it's fixed! Was able to download Episode 2 without a problem. All the other episodes say "Purchased. Coming Soon."
When you say you went to Manage Tales From The Borderlands, was that from your Xbox Dashboard, or was that on the Xbox Marketplace store page where you selected 'Manage' and saw Episode 2 as available to download?
I Just thought ill give some feedback. in-game it shows up as if i didn't purchase anything. when i went to Manage Tales from the borderland… mores Ep. 2 showed up as an available download or "ready to install".i downloaded it and i had to go back to the game and restart it. It showed up as if i made a separate purchase. "purchased and installed". it still asks me to purchase the season pass though. oh and i bought the Telltales games collection fyi.
I was able to download the episode by pressing buy on the newest episode, then on the xbox store is said install, not buy.
But the season pass still say buy, both ingame and on the xbox store.
@Xendor Thank you for providing the extra information, we are still currently working with Microsoft on the issue. Can you please clarify if you were able to download Episode 2 successfully?
I was able to download the episode by pressing buy on the newest episode, then on the xbox store is said install, not buy.
But the season pass still say buy, both ingame and on the xbox store.
I purchased the Season Pass for Tales from the Borderlands, though my Xbox One still does not show that I downloaded any Season Pass file under the "manage games" section. The game somehow "knew" that I purchased it.
I purchased the Season Pass for Tales from the Borderlands, though my Xbox One still does not show that I downloaded any Season Pass file under the "manage games" section. The game somehow "knew" that I purchased it.
When you say you went to Manage Tales From The Borderlands, was that from your Xbox Dashboard, or was that on the Xbox Marketplace store page where you selected 'Manage' and saw Episode 2 as available to download?
I just checked my game and suprise, suprise, still no season pass. How will this affect the "Borderlands Pre-Sequel Unlocks for 'Tales from the Borderlands' Season Pass Owners"? Do we miss out on this because of this problem?
If you have purchased either the Season Pass individually, or the Telltale Collection, the Season Pass is registered as Owned on your account, regardless of the in-game messaging that we are working on fixing. You should still be able to receive your unlocks in your valid Shift account, then when you start Borderlands: The Pre-Sequel, you should be able to find them in the Shift Vending Machine in the game.
I just checked my game and suprise, suprise, still no season pass. How will this affect the "Borderlands Pre-Sequel Unlocks for 'Tales from the Borderlands' Season Pass Owners"? Do we miss out on this because of this problem?
If you have purchased either the Season Pass individually, or the Telltale Collection, the Season Pass is registered as Owned on your accoun… moret, regardless of the in-game messaging that we are working on fixing. You should still be able to receive your unlocks in your valid Shift account, then when you start Borderlands: The Pre-Sequel, you should be able to find them in the Shift Vending Machine in the game.
Okay, I still can't see the second episode in my game - nor do the season pass register as bought. I have waited so long now. When is this fixed? Please provide some information. When I go into the season pass in the Xbox Store it tells me to buy the season pass. But I have bought it through the Collection. Please help.
Can you please clarify if you purchased the Season Pass individually, or through the Telltale Games Collection Bundle? Please note that either way you purchased it, the Season Pass should be tied to your Xbox Live profile, and you should be able to download the episode regardless of the in-game messaging.
If you are unable to download Episode 2 from the in-game Episodes menu, please also try doing a search for Episodes 2-5 directly from the Xbox Marketplace on your console, and see if you are able to download them successfully from the Marketplace. You can also try logging into your Xbox Live account on the Xbox Marketplace Website and then search for the episodes there, and choose to download them remotely to your Xbox directly from the website.
Okay, I still can't see the second episode in my game - nor do the season pass register as bought. I have waited so long now. When is this f… moreixed? Please provide some information. When I go into the season pass in the Xbox Store it tells me to buy the season pass. But I have bought it through the Collection. Please help.
I just started to play The Pre-Sequel, but I'm not getting any of the items from the tales from the borderlands season pass, both games are up to date and I have checked them multiple times, when I fire up tales from the borderlands it tells me to buy the season pass to get the exclusive items for the pre-sequel.
If you have purchased either the Season Pass individually, or the Telltale Collection, the Season Pass is registered as Owned on your accoun… moret, regardless of the in-game messaging that we are working on fixing. You should still be able to receive your unlocks in your valid Shift account, then when you start Borderlands: The Pre-Sequel, you should be able to find them in the Shift Vending Machine in the game.
Please look over The Exclusive Unlocks Now Available Thread to make sure you have met all of the requirements to receive your in-game unlocks. If you meet all of the requirements, you have started both games and made sure they are updated to the latest version, and you have started Borderlands: The Pre-Sequel for the Xbox One and are still unable to see the unlocks in your SHiFT account, please contact Gearbox Support directly.
I just started to play The Pre-Sequel, but I'm not getting any of the items from the tales from the borderlands season pass, both games are … moreup to date and I have checked them multiple times, when I fire up tales from the borderlands it tells me to buy the season pass to get the exclusive items for the pre-sequel.
i also bought the season pass too but cannot downlod the second episode,
every time is prompted to purchase these one but i still have the season pass.
ms support says the issue is an telltalle, telltale support tells me the issue is from microsoft
thats all too bad , i have paid and i wanna have the contents,
i´m very angry about the situation
plz fix it soon
Can you please clarify if you are able to successfully download the episode using the other methods I've provided above?
If you are unable to download Episode 2 from the in-game Episodes menu, please also try doing a search for Episodes 2-5 directly from the Xbox Marketplace on your console, and see if you are able to download them successfully from the Marketplace. You can also try logging into your Xbox Live account on the Xbox Marketplace Website and then search for the episodes there, and choose to download them remotely to your Xbox directly from the website.
i also bought the season pass too but cannot downlod the second episode,
every time is prompted to purchase these one but i still have the … moreseason pass.
ms support says the issue is an telltalle, telltale support tells me the issue is from microsoft
thats all too bad , i have paid and i wanna have the contents,
i´m very angry about the situation
plz fix it soon
yes, i allready tested all of your provided methods,
nothing works
when i choose the episode or the season pass , all the time appears the button to buy, not to download
Can you please clarify if you are able to successfully download the episode using the other methods I've provided above?
If you are un… moreable to download Episode 2 from the in-game Episodes menu, please also try doing a search for Episodes 2-5 directly from the Xbox Marketplace on your console, and see if you are able to download them successfully from the Marketplace. You can also try logging into your Xbox Live account on the Xbox Marketplace Website and then search for the episodes there, and choose to download them remotely to your Xbox directly from the website.
when i choose the complete season pass from marketplace it shows me i have allready bought it,
when i try to download the season pass 2-5 and when i try only the episode 2 it show me i must pay for it
yes, i allready tested all of your provided methods,
nothing works
when i choose the episode or the season pass , all the time appears the button to buy, not to download
My apologies, if you have purchased the Complete Season (Episodes 1-5) from the Xbox Marketplace, we are currently looking into an issue where Episode 2 is not included in the bundle. We are currently working with Microsoft to update the bundle to include Episode 2, and after the bundle is updated, you will be able to download Episode 2 for free successfully. We hope to have more information soon!
Update: Microsoft has updated the Bundle to include the second episode. You should now be able to start the game, and download Episode 2 from the in-game Episodes menu successfully!
when i choose the complete season pass from marketplace it shows me i have allready bought it,
when i try to download the season pass 2-5 and when i try only the episode 2 it show me i must pay for it
Comments
Still no change, purchased Tales From The Boredrlands Season Pass and nothing. I check a couple of times a week to see if it confirms I spent my money but no. So similar to what happened to me with Fables Wolf Among Us. Admitidly that got sorted out but those of us who paid up front became the last able to play and really looking like that is going to be the case again. Took it on the chin last time, but will not be settling for helping fund ahead of time and being left dangling in the cold again.
Yeah, you would expect a product when you're paying for it, right? It's like buying a shirt, charged for the money and not knowing when to expect them to ship it :-(
...and nearly a month later....still nothing.
Is this ever going to be fixed??? It's been nearly two months. This is a little outrageous.
If I would have known ahead of time that this issue was happening I would not have bought the Telltale collection even at it's 50% off price.
I personally think it's been considered resolved for the collection, as Teltale can just add individual episodes to the collection, like they did with the second episode of Game of Thrones episode - the Tales of the Borderlands season pass can then be ignored. It would be good if Telltale would confirm that though.
Yeah mine tell me the same thing. I brought the bundle so this exact problem would not happen to me but what do you know it has happen. I really enjoy playing Tales From The Borderlands games but no way will I buy the season pass all over again when I already paid for it. Please fix the issue
We are currently working with Microsoft to resolve this particular issue, and please know you will still be able to download Episode 2 when it releases.
Over 2 Months since the issue was reported. Any updates yet?
so wiith the release of episode 2 arround the corner is the bug still there?
Yea is this problem fixed. How do we get the season pass from here
I just checked my game, still no season pass
(I bought the Telltale collection)
So Episode 2 is about to be released and it still hasn't been fixed? What happens now?
Poor show telltale. Really hoped this would be fixed by now. This should be the absolute priority for you whole team right now. A lot of people have dropped a lot of money on your telltale collection bundle. I have messaged you my Gamertag details etc. I hope this can be resolved soon. 2211
My sincere apologies,please note that Episode 2 is not yet available on the Xbox Marketplace, and Microsoft usually updates their store on Wednesdays. When Episode 2 releases tomorrow, you will be able to download the episode if you have purchased the Season Pass, Telltale Collection, or Episode Two individually. For the latest information on when the Episode will release for that platform, make sure to check out the Episode 2 Release Date Discussion Thread!
Episode 2 released today, and I still don't have season pass...
So I just tested it and I was able to download the second episode without any problems, despite not having actually ever having downloaded a season pass file onto the hard drive (like most people in this thread, I purchased it and then nothing happened). So seems like everything is okay.
@Xendor Thank you for providing the extra information, we are still currently working with Microsoft on the issue. Can you please clarify if you were able to download Episode 2 successfully?
Can you please clarify what Episode 2 stated in the Episodes Menu before you started downloading it? Did it say 'Purchased but not Downloaded' or did it still say 'Coming Soon'?
Finally! Just booted up my copy of Tales from the Borderlands and it says that Episode 2 is "purchased but not downloaded." So it's fixed! Was able to download Episode 2 without a problem. All the other episodes say "Purchased. Coming Soon."
I Just thought ill give some feedback. in-game it shows up as if i didn't purchase anything. when i went to Manage Tales from the borderlands Ep. 2 showed up as an available download or "ready to install".i downloaded it and i had to go back to the game and restart it. It showed up as if i made a separate purchase. "purchased and installed". it still asks me to purchase the season pass though. oh and i bought the Telltales games collection fyi.
Did you purchase the Season Pass for Tales From The Borderlands by itself, or as part of the Telltale Collection?
When you say you went to Manage Tales From The Borderlands, was that from your Xbox Dashboard, or was that on the Xbox Marketplace store page where you selected 'Manage' and saw Episode 2 as available to download?
I was able to download the episode by pressing buy on the newest episode, then on the xbox store is said install, not buy.
But the season pass still say buy, both ingame and on the xbox store.
Thank you for providing the extra information. I will make sure to pass it along to the team for further investigation!
I purchased the Season Pass for Tales from the Borderlands, though my Xbox One still does not show that I downloaded any Season Pass file under the "manage games" section. The game somehow "knew" that I purchased it.
Thank you for providing the extra information, I'll make sure to pass it along to the team!
It was from My xbox Dashboard. My games and apps<Tales from the borderlands<Manage game.
I just checked my game and suprise, suprise, still no season pass. How will this affect the "Borderlands Pre-Sequel Unlocks for 'Tales from the Borderlands' Season Pass Owners"? Do we miss out on this because of this problem?
If you have purchased either the Season Pass individually, or the Telltale Collection, the Season Pass is registered as Owned on your account, regardless of the in-game messaging that we are working on fixing. You should still be able to receive your unlocks in your valid Shift account, then when you start Borderlands: The Pre-Sequel, you should be able to find them in the Shift Vending Machine in the game.
That's good to hear
Was worried there for a minute :P
Thanks for the feedback on this
Okay, I still can't see the second episode in my game - nor do the season pass register as bought. I have waited so long now. When is this fixed? Please provide some information. When I go into the season pass in the Xbox Store it tells me to buy the season pass. But I have bought it through the Collection. Please help.
Can you please clarify if you purchased the Season Pass individually, or through the Telltale Games Collection Bundle? Please note that either way you purchased it, the Season Pass should be tied to your Xbox Live profile, and you should be able to download the episode regardless of the in-game messaging.
If you are unable to download Episode 2 from the in-game Episodes menu, please also try doing a search for Episodes 2-5 directly from the Xbox Marketplace on your console, and see if you are able to download them successfully from the Marketplace. You can also try logging into your Xbox Live account on the Xbox Marketplace Website and then search for the episodes there, and choose to download them remotely to your Xbox directly from the website.
I just started to play The Pre-Sequel, but I'm not getting any of the items from the tales from the borderlands season pass, both games are up to date and I have checked them multiple times, when I fire up tales from the borderlands it tells me to buy the season pass to get the exclusive items for the pre-sequel.
Please look over The Exclusive Unlocks Now Available Thread to make sure you have met all of the requirements to receive your in-game unlocks. If you meet all of the requirements, you have started both games and made sure they are updated to the latest version, and you have started Borderlands: The Pre-Sequel for the Xbox One and are still unable to see the unlocks in your SHiFT account, please contact Gearbox Support directly.
i also bought the season pass too but cannot downlod the second episode,
every time is prompted to purchase these one but i still have the season pass.
ms support says the issue is an telltalle, telltale support tells me the issue is from microsoft
thats all too bad , i have paid and i wanna have the contents,
i´m very angry about the situation
plz fix it soon
Can you please clarify if you are able to successfully download the episode using the other methods I've provided above?
yes, i allready tested all of your provided methods,
nothing works
when i choose the episode or the season pass , all the time appears the button to buy, not to download
when i choose the complete season pass from marketplace it shows me i have allready bought it,
when i try to download the season pass 2-5 and when i try only the episode 2 it show me i must pay for it
My apologies, if you have purchased the Complete Season (Episodes 1-5) from the Xbox Marketplace, we are currently looking into an issue where Episode 2 is not included in the bundle. We are currently working with Microsoft to update the bundle to include Episode 2, and after the bundle is updated, you will be able to download Episode 2 for free successfully. We hope to have more information soon!
Update: Microsoft has updated the Bundle to include the second episode. You should now be able to start the game, and download Episode 2 from the in-game Episodes menu successfully!