Can you please clarify if your game currently updated to Version 1.2? Also, is this during the freewalk in the Gortys Chamber, where you can… more freely move Fiona around the room? Please note that we are currently looking into a similar issue where iOS players are stuck in this scene of the episode, and are currently looking further into the root cause of the issue.
I have the same exact problem on my Iphone 5s. I've literally redownloaded the episode 6 times and tried all the suggestions above. Nothing is working please fix or refund my money.
This happens to me as well. Iphone 6 Plus, latest version of the game and iOS. It's quite amazing how something as gamebreaking as this can get through bugtesting and what not.
Please fix this as soon as possible, did not spend my money for this.
This happens to me as well. Iphone 6 Plus, latest version of the game and iOS. It's quite amazing how something as gamebreaking as this can get through bugtesting and what not.
Please fix this as soon as possible, did not spend my money for this.
This happens to me as well. Iphone 6 Plus, latest version of the game and iOS. It's quite amazing how something as gamebreaking as this can get through bugtesting and what not.
Please fix this as soon as possible, did not spend my money for this.
This happens to me as well. Iphone 6 Plus, latest version of the game and iOS. It's quite amazing how something as gamebreaking as this can get through bugtesting and what not.
Please fix this as soon as possible, did not spend my money for this.
This happens to me as well. Iphone 6 Plus, latest version of the game and iOS. It's quite amazing how something as gamebreaking as this can get through bugtesting and what not.
Please fix this as soon as possible, did not spend my money for this.
Same. I'm on an iPhone 6. I can walk around, but there's nothing to interact with. Two-finger tap does nothing, changing the settings, etc. I hope this gets patched soon! I wanna plaaaay!
Ipad Air iOS 8.1.3, Tales from the Borderlands at current version.
It appears one of the updates deleted all of my save files, so I started over. Experienced no problems other than a little lagginess until I got to the museum. Then, whenever I get Professoer Nakayama's ID chip, no matter how I end up getting it, everything becomes non-interactable, and the game cannot progress. None of the troubleshooting suggestions have worked.
This is disappointing, because there were absolutely no problems the first time I played through back in the end of December. I am in the Great Lakes area in the US.
For those of you currently experiencing this issue, can you please clarify if you have updated the game application to the latest version? (… moreVersion 1.2) If not, please try updating the game app now from the iTunes App Store app on your device, then restart the game and see if you are able to successfully progress past that point in Episode 2.
I updated everything, including the ios software on my ipad, but I still can't get past the retina scanner, there are no prompts. When are you going to fix this? Maybe I should just get a refund and forget this game.
Thank you all for providing the extra information. I am actively updating the team with your information, and we are currently looking into the root cause. When I have any updates, I'll make sure to reply here.
It's not a QA its just a support forum they listed what we can try to do to get it to work, and when that didn't work they let us know that they are trying to find a solution.
It's not a QA its just a support forum they listed what we can try to do to get it to work, and when that didn't work they let us know that they are trying to find a solution.
QA stands for Quality Assurance (http://en.m.wikipedia.org/wiki/Quality_assurance).
I meant that the QA in Telltale is horrible. I think you are referring to Questions & Answers which is usually referred as Q&A or FAQ.
QA stands for Quality Assurance (http://en.m.wikipedia.org/wiki/Quality_assurance).
I meant that the QA in Telltale is horrible. I think you are referring to Questions & Answers which is usually referred as Q&A or FAQ.
I think it was the update that is the problem somehow. I went back to episode 1 when i couldn't get anywhere in 2.
I started from the beginning, everything was fine, the points of interaction were there. Then i came to the scene where Rhys finds Nakayama's info drive, and as soon as i clicked on it (after the little cutscene) the same problem occured. Nothing to click on, unable to access anything but the pause button.
This is new after the last update, as i had just played a couple of days before i updated and everything looked perfect.
For those of you currently experiencing this issue, can you please clarify if you have updated the game application to the latest version? (… moreVersion 1.2) If not, please try updating the game app now from the iTunes App Store app on your device, then restart the game and see if you are able to successfully progress past that point in Episode 2.
If this will help as additional information, I wanted to point out that the beginning of Episode 2 isn't the only place where this problem occurs. After grabbing a dead Prof. Nakayama's ID chip, everything in the hallway ceases to become interactive, including the door to progress the plot. No matter what manner you use to grab it, this will still occur. I just wanted to point out that there may be more points in the game where this problem occurs. Thanks!
Thank you all for providing the extra information. I am actively updating the team with your information, and we are currently looking into the root cause. When I have any updates, I'll make sure to reply here.
Just wanted to give you guys a quick update - we have a couple engineers looking at this problem and we are testing a possible fix for it. I hope we can update this thread soon with news of the fix.
We appreciate your patience - and are working hard to try and solve this problem
Hi folks -
Just wanted to give you guys a quick update - we have a couple engineers looking at this problem and we are testing a possible… more fix for it. I hope we can update this thread soon with news of the fix.
We appreciate your patience - and are working hard to try and solve this problem
-caryl
For those of you currently experiencing this issue, can you please clarify if you have updated the game application to the latest version? (… moreVersion 1.2) If not, please try updating the game app now from the iTunes App Store app on your device, then restart the game and see if you are able to successfully progress past that point in Episode 2.
Hi folks -
Just wanted to give you guys a quick update - we have a couple engineers looking at this problem and we are testing a possible… more fix for it. I hope we can update this thread soon with news of the fix.
We appreciate your patience - and are working hard to try and solve this problem
-caryl
If the fix we are working on is the right fix, we should be able to push a server fix and you'll be able to get it without visiting the App Store. We are still testing it!
If this will help as additional information, I wanted to point out that the beginning of Episode 2 isn't the only place where this problem o… moreccurs. After grabbing a dead Prof. Nakayama's ID chip, everything in the hallway ceases to become interactive, including the door to progress the plot. No matter what manner you use to grab it, this will still occur. I just wanted to point out that there may be more points in the game where this problem occurs. Thanks!
Hello.
I tried to run Episode 2 on my Iphone 6 Plus with IOS 8.2. and had the same problems.
There were no interactive circles after the first one.
I downloaded this episode in Germany.
I tried to reboot my handy, cleared all tasks and reinstalled the episode, but nothing did work.
I think there is an update needed to solve this terrifying problem as soon as possible.
I powered down my IPhone for some Minutes, rebooted the game and then it worked.
The circles were back.
After the sequence with the computer saying to scan your retina the inventory popped up and the circles were in place.
I hope it stays this way.
Glad it worked!
Should be working for most folks now - tho the files might still be propagating to the servers so if it doesn't work, try back in an hour or so.
Sorry about this, folks - we are always trying to get better!
-caryl
Comments
Same issue iPhone 5c.
Will it be fixed by tomorrow yall think?
Same here on iPhone 5S. This seems to be quite a problem to some IOS users. I hope this gets fuxed as soon as possible!
iPad air 2. IOS 8.2. U.K. Having same problem what's going on plz?
I have the same exact problem on my Iphone 5s. I've literally redownloaded the episode 6 times and tried all the suggestions above. Nothing is working please fix or refund my money.
Also money and inventory don't open.
This happens to me as well. Iphone 6 Plus, latest version of the game and iOS. It's quite amazing how something as gamebreaking as this can get through bugtesting and what not.
Please fix this as soon as possible, did not spend my money for this.
This happens to me as well. Iphone 6 Plus, latest version of the game and iOS. It's quite amazing how something as gamebreaking as this can get through bugtesting and what not.
Please fix this as soon as possible, did not spend my money for this.
This happens to me as well. Iphone 6 Plus, latest version of the game and iOS. It's quite amazing how something as gamebreaking as this can get through bugtesting and what not.
Please fix this as soon as possible, did not spend my money for this.
This happens to me as well. Iphone 6 Plus, latest version of the game and iOS. It's quite amazing how something as gamebreaking as this can get through bugtesting and what not.
Please fix this as soon as possible, did not spend my money for this.
This happens to me as well. Iphone 6 Plus, latest version of the game and iOS. It's quite amazing how something as gamebreaking as this can get through bugtesting and what not.
Please fix this as soon as possible, did not spend my money for this.
Same. I'm on an iPhone 6. I can walk around, but there's nothing to interact with. Two-finger tap does nothing, changing the settings, etc. I hope this gets patched soon! I wanna plaaaay!
Ipad Air iOS 8.1.3, Tales from the Borderlands at current version.
It appears one of the updates deleted all of my save files, so I started over. Experienced no problems other than a little lagginess until I got to the museum. Then, whenever I get Professoer Nakayama's ID chip, no matter how I end up getting it, everything becomes non-interactable, and the game cannot progress. None of the troubleshooting suggestions have worked.
This is disappointing, because there were absolutely no problems the first time I played through back in the end of December. I am in the Great Lakes area in the US.
iPad Air 2, iOS 8.2, game version 1.2. No clickable circles after retinal scan.
iPhone 6 Plus, iOS 8.2, game version 1.2, United States
I'm also experiencing these issues, even after full reset and closing other apps and whatnot.
I updated everything, including the ios software on my ipad, but I still can't get past the retina scanner, there are no prompts. When are you going to fix this? Maybe I should just get a refund and forget this game.
Thank you all for providing the extra information. I am actively updating the team with your information, and we are currently looking into the root cause. When I have any updates, I'll make sure to reply here.
Same problem here. iPad Air 1, iOS 8.2, latest version of TFTB, Germany.
Same problem here, iPad air 2, iOS 8.2, tales version 1.2, Denmark
Same problem iPhone 6, iOS 8.2, Spain
Terrible QA.... Unacceptable...
It's not a QA its just a support forum they listed what we can try to do to get it to work, and when that didn't work they let us know that they are trying to find a solution.
If anything, it's better than a QA, because it's easier to interact with staff if we have questions
QA stands for Quality Assurance (http://en.m.wikipedia.org/wiki/Quality_assurance).
I meant that the QA in Telltale is horrible. I think you are referring to Questions & Answers which is usually referred as Q&A or FAQ.
Oh whoops sorry
I'm sorry. I thought you meant question and answer.
I think it was the update that is the problem somehow. I went back to episode 1 when i couldn't get anywhere in 2.
I started from the beginning, everything was fine, the points of interaction were there. Then i came to the scene where Rhys finds Nakayama's info drive, and as soon as i clicked on it (after the little cutscene) the same problem occured. Nothing to click on, unable to access anything but the pause button.
This is new after the last update, as i had just played a couple of days before i updated and everything looked perfect.
If this will help as additional information, I wanted to point out that the beginning of Episode 2 isn't the only place where this problem occurs. After grabbing a dead Prof. Nakayama's ID chip, everything in the hallway ceases to become interactive, including the door to progress the plot. No matter what manner you use to grab it, this will still occur. I just wanted to point out that there may be more points in the game where this problem occurs. Thanks!
Hi folks -
Just wanted to give you guys a quick update - we have a couple engineers looking at this problem and we are testing a possible fix for it. I hope we can update this thread soon with news of the fix.
We appreciate your patience - and are working hard to try and solve this problem
-caryl
Thank you Caryl! I am just soo excited to play. It looks so great.
I updated to 1.2 before Episode 2 was released.
That's great news hopefully it'll be fixed soon can't wait to get going again!
If the fix does work, do you know how long it would take for and patch/update to come out?
If the fix we are working on is the right fix, we should be able to push a server fix and you'll be able to get it without visiting the App Store. We are still testing it!
Thanks again for your patience!
Thank you for the info, I will make sure to pass it along.
Same here... I was really hoping to play today
Hello.
I tried to run Episode 2 on my Iphone 6 Plus with IOS 8.2. and had the same problems.
There were no interactive circles after the first one.
I downloaded this episode in Germany.
I tried to reboot my handy, cleared all tasks and reinstalled the episode, but nothing did work.
I think there is an update needed to solve this terrifying problem as soon as possible.
I powered down my IPhone for some Minutes, rebooted the game and then it worked.
The circles were back.
After the sequence with the computer saying to scan your retina the inventory popped up and the circles were in place.
I hope it stays this way.
Yaaaaaay, you fixed it! Everything works now. Thanks for the quick fix!
Glad it worked!
Should be working for most folks now - tho the files might still be propagating to the servers so if it doesn't work, try back in an hour or so.
Sorry about this, folks - we are always trying to get better!
-caryl
THANK YOU SO MUCH IT WORKS!!!
And thanks so much to you and your team for being so proactive about it, I really appreciate it