This don't work in windows 10

Game starts up and crashes. Black sceen and exits out. I just bought the game. The first game work fine in steam. Why telltale installer is crap?

Comments

  • Yes I have tried switching the compaitable settings

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Unfortunately at this time Windows 10 is still in Preview mode, and until the official release date, our games are not officially supported to run on this particular operating system. We have had another player experiencing a similar issue state that they were able to resolve an issue with our games on Windows 10 by uninstalling Direct X and then installing and running the DirectX End-User Runtime Web Installer.

  • Well you are going to have to support windows 10 it comes out soon. This is stupid every other game from other companies is running fine on windows 10 but yours. Why the old first game works on steam and this game don't work on your dumb installer.

  • I wish i could uninstall direct x but Im on direct x 12. Something you should be supporting and using. And no Windows 10 is out now. Final version was released to insiders like me.

  • I dunno what to do I wasted $6 on this game and you don't even want to bother to fix it. I complained to Greenmangaming and they to complain to you. You both suck. I gonna do a chargeback on my credit card.

  • Well Windows 10 is officaily out and most of your games don't work with it. Are you going to fix this problem or what?

    I dunno what to do I wasted $6 on this game and you don't even want to bother to fix it. I complained to Greenmangaming and they to complain to you. You both suck. I gonna do a chargeback on my credit card.

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited July 2015

    My apologies I will make sure to pass the information along to the team for investigation. If there are multiple Telltale Games not working while you have Windows 10 installed, could you please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply? The information output from the Support Tool results could prove helpful in identifying the issue. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, I will be able to assist you further.

    Edit: Can you please list the games that are currently not working on Windows 10 for you? Does each game launch to a black screen, then crash back to your desktop?

    Well Windows 10 is officaily out and most of your games don't work with it. Are you going to fix this problem or what?

  • edited July 2015

    The Wolf Among Us, Walking Dead 2, and Back to the future they were working in windows 8 and they don't work in 10.

    Each game launch to a black screen, then crashes back to desktop.

    My apologies I will make sure to pass the information along to the team for investigation. If there are multiple Telltale Games not working

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited August 2015

    Thank you for providing the extra information, I will make sure to pass it along to the team for further investigation! If you can, could you please read the Sticky I've linked above on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply? The information output from the Support Tool results could prove helpful in identifying the issue. You can find the Sticky hyperlinked in my post above. I'll quote it below as well:

    Edit: Please also try following the steps in This Article to change your monitor's resolution to an accepted resolution, and see if you are then able to start the games successfully without reaching the black screen.

    The Wolf Among Us, Walking Dead 2, and Back to the future they were working in windows 8 and they don't work in 10. Each game launch to a black screen, then crashes back to desktop.

  • Is it possible to play "Walking Dead Season 2" in Windows 10? My computer seems to complain that I dont have dx9 installed...

    Thank you for providing the extra information, I will make sure to pass it along to the team for further investigation! If you can, could yo

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please try following the steps in This Article to change your monitor's resolution to an accepted resolution, and see if you are then able to start the games successfully without reaching the black screen. If you still experience the same error message, please try installing and running the DirectX End-User Runtime Web Installer.

    iliasus posted: »

    Is it possible to play "Walking Dead Season 2" in Windows 10? My computer seems to complain that I dont have dx9 installed...

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