Can you please clarify what region/country you are currently residing in? We are currently looking into an issue where Episode 1 is not available for players in the European region, and hope to have an update on the issue in the near future.
Hey TelltaleMike,
can you specify "near future"? I´m from Germany and I bought the Season Pass for PS3 recently. For me it´s a little bit confusing that the content of Episode 1 is allready available on PS4 in the playstationstore. Can´t understand the circumstances, why it is not downloadable on PS3 :-(
Can you give me a heads up, please? Thanks in advance
I'm in UK and also have issue with Seasons Pass on PS3. I can get the first episode and I know there are no more but just for the peace of mind I would like to know that Seasons Pass works. Right now it fails to download from PSN Store and if I try from within the game it says "Download Failed". Will that issue be resolved somehow? Thanx!
@jonnyb1895 We are actively working with Sony to update the game's page on the Store. Unfortunately at this time, I do not have any new information on the subject. I will make sure to update the forums when I have any news on the update.
@Pin_Stripe This issue is also currently being looked into. Please note that if you have already purchased the Season Pass, you own it on your account, and will be able to download episodes 2-5 when they become available.
@jonnyb1895 We are actively working with Sony to update the game's page on the Store. Unfortunately at this time, I do not have any new info… morermation on the subject. I will make sure to update the forums when I have any news on the update.
@Pin_Stripe This issue is also currently being looked into. Please note that if you have already purchased the Season Pass, you own it on your account, and will be able to download episodes 2-5 when they become available.
@jonnyb1895 We are actively working with Sony to update the game's page on the Store. Unfortunately at this time, I do not have any new info… morermation on the subject. I will make sure to update the forums when I have any news on the update.
@Pin_Stripe This issue is also currently being looked into. Please note that if you have already purchased the Season Pass, you own it on your account, and will be able to download episodes 2-5 when they become available.
We have confirmed here in studio as well. Sony has updated the PS Store with Episode 1, and you should now be able to download the Demo, as well as the Unlock Key, and play Episode 1. We hope you are now able to enjoy the game!
I just purchased the bundle pack on the xbox one and the "tales of the borderlands" season pass didn't come with it( but it said it did) how can I fix this issue? Thanks for any help
I just purchased the pass today and same issue, i got my email confirming the transaction, and it never downloaded but shows manage when i look at it in the Xbox One store. (the GOT seasons pass i bought at the same time downloaded without issue)
Purchased Tales on day of release, purchased the season pass soon after. I too found that it was borked. Appreciate that Christmas is literally upon us and TT has until the release of episode 2 to fix the issue but this has been a known issue for a while I'd just really like to have the line of code saying 'season pass=yes' (simplistic view I know) on my xbox just so I can be reassured that my money wasn't wasted!
I have just bought the telltale games collection on Xbox one, everything downloaded fine apart from the tales from the borderlands season pass. It doesn't show as bought like everything else in the collection
I have the exact same problem, bought the collection and everything else downloads but not the season pass. Currently talking to xbox support to see how to resolve this.
They've suggested nothing but to come here and contact the developers. I've had the collection refunded and then repurchased it to see if that helps and nothing has worked. To make matter's worse, it takes up to 72 hours to refund me, so now I'm out £70 just before Christmas, wonderful.
I have just bought the telltale games collection on Xbox one, everything downloaded fine apart from the tales from the borderlands season pass. It doesn't show as bought like everything else in the collection
I have the same issue, contacted xbox support and all's they can suggest is to contact the developers. I've had the collection refunded and then re-purchased it to see if that helps, but it does nothing. Everything else has downloaded fine except that. Hope this gets resolved soon.
I just purchased the bundle pack on the xbox one and the "tales of the borderlands" season pass didn't come with it( but it said it did) how can I fix this issue? Thanks for any help
To add insult to injury, this company now has put this game on " sale " on the XBOX One, knowing full well this serious issue exists. The game does not recognize that we have purchased a season pass. This thread started around December 2nd, and I just now on Dec 23rd bought the pass, becauase it was on sale. Apparently this company is not at all worried about fixing the issue, and in fact making matters worse by selling a 0 kb file. The X1 doesn't download a file that says we own the season pass, so the game assumes we do not have a season pass. I understand there is no content out beyond episode 1, but as far as we are concerned, we just literally purchased vaporware.
TellTaleMike has said the same thing repeatedly for 3 weeks now on this thread.
The way the XBOX One does its STORAGE, it is not good to NOT have an actual FILE downloaded saying you own the season pass. Otherwise, it is online DRM that will be patched in, to tell the console if we own the pass or not. My Episode 1 was sitting on a USB drive, and right now, the only thing keeping this whole system from breaking down, is the fact Microsoft keeps a purchase history. That is the only proof of owning the game. This is very poor design.
I also have the same issue i have downloaded the telltale games collection and i have every other game downloading except for the tales from the borderlands season pass. Whenever I look at the season pass on the store it still says that I have to purchase the pass even though it should be in the collection.
I purchased episode one before purchasing the season pass. Episode one downloaded but no content came when I purchased the season pass. Telltale can you *** please*** give us a reasonable update on what and or when will our purchases be resolved. You have a lot of customer here waiting patiently even since the beginning of December and I purchased it yesterday with the same issue.
telltale mike, how's about updating us as to what you guys are going to do without treating us like imbeciles and asking us if we have downloaded the first episode. When will you fix the borderlands season pass issue??? Just got the telltale bundle and was pretty cheesed off to find there was a known fault with the borderlands season pass yet you guys still put the bundle out. Doesn't raise confidence, There is going to be a lot of confused people wondering wtf is going on. FIX IT PLEASE.
My apologies, can you please clarify if you are able to download Episode 1 of Tales From The Borderlands (separate from the Season Pass)? We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon.
I have the same issue, contacted xbox support and all's they can suggest is to contact the developers. I've had the collection refunded and … morethen re-purchased it to see if that helps, but it does nothing. Everything else has downloaded fine except that. Hope this gets resolved soon.
I'm sure you guys are fixing this as fast as Microsoft allows. They've been notoriously slow in the past with different marketplace-related issues (such as DLC that was supposed to be free on One if you'd bought it on 360 previously), but hopefully you'll get this sorted before episode 2 comes out.
I did wonder why the borderlands 2 season pass didn't download, along with everything else when I purchased the collection this morning.
My apologies, can you please clarify if you are able to download Episode 1 of Tales From The Borderlands (separate from the Season Pass) by purchasing the Telltale Games Collection, or Season Pass, and play the Episode successfully? We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon.
Same issue here. We just bought the TellTales Game Collection for X-Box One and the Borderlands Season Pass still says we have to purchase it for an additional $13 when it was supposed to be included. Please keep us informed of when it's taken care of.
Episode 1 downloads and plays fine after purchasing The Telltale Bundle, just no sign of the Season Pass and when checked on store it says buy instead of purchased.
My apologies, can you please clarify if you are able to download Episode 1 of Tales From The Borderlands (separate from the Season Pass) by … morepurchasing the Telltale Games Collection, or Season Pass, and play the Episode successfully? We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon.
My apologies, can you please clarify if you are able to download Episode 1 of Tales From The Borderlands (separate from the Season Pass)? We… more are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon.
Yes, everything else in the collection (including Tales from the Borderlands Episode 1) queues up and downloads correctly, with the exception of the Tales from the Borderlands season pass.
My apologies, can you please clarify if you are able to download Episode 1 of Tales From The Borderlands (separate from the Season Pass) by … morepurchasing the Telltale Games Collection, or Season Pass, and play the Episode successfully? We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon.
I also purchased the collection for $55 and I got everything except the borderlands season pass. It asks me to repurchase for $12.74.
However, if I got to the in-game store and click buy dlc, it goes to a different Borderlands season pass and has no options to anything with it.
Apparently, it seem that there are two DLC pages on the microsoft store.
The one I'm supposed to have with bundle is called Borderlands Season Pass (Episodes 2-5). I did not receive it.
The one from the in game store that says "Buy" Borderlands Season Pass. Does not do anything.
Would appreciate it if you guys could get it fixed asap. Happy holidays too =D
I am having the same issue as I bought the game bundle from xbox live and I did not get the season pack, it is making me purchase it which is not a option since I spent what I had on this bundle, Do you happen to have a time table to a fix to this issue? I contacted xbox live support and they told me it should be dealt with 24-48 hours from now, but I would feel better if a staff member least gave us a actual time table on this matter at hand.
I have an odd problem as well. I bought the season pass first when I saw it was on sale. Did not buy the first episode at all. It downloaded the first episode for me at no cost. Says play on episode one (and I did play it with no issues) and manage game under the season pass, but the pass also doesn't show for me.
The same here i bought yesterday Telltale Games Collection and everything downloaded ok, insted of tales of borderlands sezon pass which is not downloading and when i go to XL and TTGC and tales of borderlands sezon pass, there is a price in it, there is no option to manage it. I try to open the first episod then in game menu i choose download content and there is "buy a sezon pass" when i click on it it schows me a page with the pass but no option to install it, only to pin. I try to re-install everything but no change thera are only 6 files downloading insted of 7 (tales of borderlands sezon pass is missing)
The same here i bought yesterday Telltale Games Collection and everything downloaded ok, insted of tales of borderlands sezon pass which is … morenot downloading and when i go to XL and TTGC and tales of borderlands sezon pass, there is a price in it, there is no option to manage it. I try to open the first episod then in game menu i choose download content and there is "buy a sezon pass" when i click on it it schows me a page with the pass but no option to install it, only to pin. I try to re-install everything but no change thera are only 6 files downloading insted of 7 (tales of borderlands sezon pass is missing)
Having the same problem. Spoke to Xbox on there support chat last night for about 2 hours going round in circles absolutely useless and telltale Are no better. You might think I'm over reacting but when you buy a collection you expect the whole collection to be there not just part of it, or is that the norm now. What a joke won't be purchasing anything again from telltale or Microsoft because you can't even put a simple collection together.
I understand it is the holidays now and the workers are off spending time with their familys, but would still be a nice treat to hear back what is going on for us consumers who did pay for this and did not get all that we payed for.
I first purchased the Borderlands Ep 1 on its own, then purchased the Telltale Games Collection. I have this issue where the Season Pass is missing, and thought it was because of my previous download of Ep 1. I contacted Microsoft and they refunded, so I redownloaded, and issue is still there.
Comments
Can you please clarify what region/country you are currently residing in? We are currently looking into an issue where Episode 1 is not available for players in the European region, and hope to have an update on the issue in the near future.
Hey TelltaleMike,
can you specify "near future"? I´m from Germany and I bought the Season Pass for PS3 recently. For me it´s a little bit confusing that the content of Episode 1 is allready available on PS4 in the playstationstore. Can´t understand the circumstances, why it is not downloadable on PS3 :-(
Can you give me a heads up, please? Thanks in advance
I'm in UK and also have issue with Seasons Pass on PS3. I can get the first episode and I know there are no more but just for the peace of mind I would like to know that Seasons Pass works. Right now it fails to download from PSN Store and if I try from within the game it says "Download Failed". Will that issue be resolved somehow? Thanx!
@jonnyb1895 We are actively working with Sony to update the game's page on the Store. Unfortunately at this time, I do not have any new information on the subject. I will make sure to update the forums when I have any news on the update.
@Pin_Stripe This issue is also currently being looked into. Please note that if you have already purchased the Season Pass, you own it on your account, and will be able to download episodes 2-5 when they become available.
Tanks for the update, Mike. Wish you a merry christmas :-)
Thank you for for your help! Have a nice holidays!
A x-mas gift just before holidays! In PS-Store(Germany) Episode 1 is now downloadable for PS3!!! Yes!!!
We have confirmed here in studio as well. Sony has updated the PS Store with Episode 1, and you should now be able to download the Demo, as well as the Unlock Key, and play Episode 1. We hope you are now able to enjoy the game!
I just purchased the bundle pack on the xbox one and the "tales of the borderlands" season pass didn't come with it( but it said it did) how can I fix this issue? Thanks for any help
I just purchased the pass today and same issue, i got my email confirming the transaction, and it never downloaded but shows manage when i look at it in the Xbox One store. (the GOT seasons pass i bought at the same time downloaded without issue)
Purchased Tales on day of release, purchased the season pass soon after. I too found that it was borked. Appreciate that Christmas is literally upon us and TT has until the release of episode 2 to fix the issue but this has been a known issue for a while I'd just really like to have the line of code saying 'season pass=yes' (simplistic view I know) on my xbox just so I can be reassured that my money wasn't wasted!
I have just bought the telltale games collection on Xbox one, everything downloaded fine apart from the tales from the borderlands season pass. It doesn't show as bought like everything else in the collection
I have the exact same problem, bought the collection and everything else downloads but not the season pass. Currently talking to xbox support to see how to resolve this.
They've suggested nothing but to come here and contact the developers. I've had the collection refunded and then repurchased it to see if that helps and nothing has worked. To make matter's worse, it takes up to 72 hours to refund me, so now I'm out £70 just before Christmas, wonderful.
I have the same issue, contacted xbox support and all's they can suggest is to contact the developers. I've had the collection refunded and then re-purchased it to see if that helps, but it does nothing. Everything else has downloaded fine except that. Hope this gets resolved soon.
To add insult to injury, this company now has put this game on " sale " on the XBOX One, knowing full well this serious issue exists. The game does not recognize that we have purchased a season pass. This thread started around December 2nd, and I just now on Dec 23rd bought the pass, becauase it was on sale. Apparently this company is not at all worried about fixing the issue, and in fact making matters worse by selling a 0 kb file. The X1 doesn't download a file that says we own the season pass, so the game assumes we do not have a season pass. I understand there is no content out beyond episode 1, but as far as we are concerned, we just literally purchased vaporware.
TellTaleMike has said the same thing repeatedly for 3 weeks now on this thread.
The way the XBOX One does its STORAGE, it is not good to NOT have an actual FILE downloaded saying you own the season pass. Otherwise, it is online DRM that will be patched in, to tell the console if we own the pass or not. My Episode 1 was sitting on a USB drive, and right now, the only thing keeping this whole system from breaking down, is the fact Microsoft keeps a purchase history. That is the only proof of owning the game. This is very poor design.
I also have the same issue i have downloaded the telltale games collection and i have every other game downloading except for the tales from the borderlands season pass. Whenever I look at the season pass on the store it still says that I have to purchase the pass even though it should be in the collection.
I purchased episode one before purchasing the season pass. Episode one downloaded but no content came when I purchased the season pass. Telltale can you *** please*** give us a reasonable update on what and or when will our purchases be resolved. You have a lot of customer here waiting patiently even since the beginning of December and I purchased it yesterday with the same issue.
telltale mike, how's about updating us as to what you guys are going to do without treating us like imbeciles and asking us if we have downloaded the first episode. When will you fix the borderlands season pass issue??? Just got the telltale bundle and was pretty cheesed off to find there was a known fault with the borderlands season pass yet you guys still put the bundle out. Doesn't raise confidence, There is going to be a lot of confused people wondering wtf is going on. FIX IT PLEASE.
My apologies, can you please clarify if you are able to download Episode 1 of Tales From The Borderlands (separate from the Season Pass)? We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon.
I'm sure you guys are fixing this as fast as Microsoft allows. They've been notoriously slow in the past with different marketplace-related issues (such as DLC that was supposed to be free on One if you'd bought it on 360 previously), but hopefully you'll get this sorted before episode 2 comes out.
I did wonder why the borderlands 2 season pass didn't download, along with everything else when I purchased the collection this morning.
My apologies, can you please clarify if you are able to download Episode 1 of Tales From The Borderlands (separate from the Season Pass) by purchasing the Telltale Games Collection, or Season Pass, and play the Episode successfully? We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon.
Same issue here. We just bought the TellTales Game Collection for X-Box One and the Borderlands Season Pass still says we have to purchase it for an additional $13 when it was supposed to be included. Please keep us informed of when it's taken care of.
Episode 1 downloads and plays fine after purchasing The Telltale Bundle, just no sign of the Season Pass and when checked on store it says buy instead of purchased.
I'm having the same issue. Everything in the collection downloaded except the Borderlands season pass
Yes I was able to download episode 1 so that's working fine, thanks for the update and have a good Christmas.
just bought the season pass and it says i boutgh it on xbox.com and in the store on my xbox one it says manage but so far its not downloading
TellTaleMike, If you know there is a issue with a product not downloading, and have since Nov... why put it on sale?
I purchased the Telltale games collection this morning and everything downloaded except the borderlands season pass
Yes, everything else in the collection (including Tales from the Borderlands Episode 1) queues up and downloads correctly, with the exception of the Tales from the Borderlands season pass.
I also purchased the collection for $55 and I got everything except the borderlands season pass. It asks me to repurchase for $12.74.
However, if I got to the in-game store and click buy dlc, it goes to a different Borderlands season pass and has no options to anything with it.
Apparently, it seem that there are two DLC pages on the microsoft store.
The one I'm supposed to have with bundle is called Borderlands Season Pass (Episodes 2-5). I did not receive it.
The one from the in game store that says "Buy" Borderlands Season Pass. Does not do anything.
Would appreciate it if you guys could get it fixed asap. Happy holidays too =D
I am having the same issue as I bought the game bundle from xbox live and I did not get the season pack, it is making me purchase it which is not a option since I spent what I had on this bundle, Do you happen to have a time table to a fix to this issue? I contacted xbox live support and they told me it should be dealt with 24-48 hours from now, but I would feel better if a staff member least gave us a actual time table on this matter at hand.
Same problem here, everything is here except the season pass for tales of borderland
I have an odd problem as well. I bought the season pass first when I saw it was on sale. Did not buy the first episode at all. It downloaded the first episode for me at no cost. Says play on episode one (and I did play it with no issues) and manage game under the season pass, but the pass also doesn't show for me.
The same here i bought yesterday Telltale Games Collection and everything downloaded ok, insted of tales of borderlands sezon pass which is not downloading and when i go to XL and TTGC and tales of borderlands sezon pass, there is a price in it, there is no option to manage it. I try to open the first episod then in game menu i choose download content and there is "buy a sezon pass" when i click on it it schows me a page with the pass but no option to install it, only to pin. I try to re-install everything but no change thera are only 6 files downloading insted of 7 (tales of borderlands sezon pass is missing)
same problem here
Hopefully they'll figure this out soon.
Having the same problem. Spoke to Xbox on there support chat last night for about 2 hours going round in circles absolutely useless and telltale Are no better. You might think I'm over reacting but when you buy a collection you expect the whole collection to be there not just part of it, or is that the norm now. What a joke won't be purchasing anything again from telltale or Microsoft because you can't even put a simple collection together.
I understand it is the holidays now and the workers are off spending time with their familys, but would still be a nice treat to hear back what is going on for us consumers who did pay for this and did not get all that we payed for.
Same Problem. I buy Telltale Collection and dont appear the Season pass of Borderlands after buy.
A solution please.
I first purchased the Borderlands Ep 1 on its own, then purchased the Telltale Games Collection. I have this issue where the Season Pass is missing, and thought it was because of my previous download of Ep 1. I contacted Microsoft and they refunded, so I redownloaded, and issue is still there.