Thank you for providing the extra information. For those of you experiencing the same issue, we are currently looking into an issue where the Season Pass is not downloading correctly on the Xbox One, and hope to have it resolved soon. In the mean time, you can download and play Episode 1, as it is sold separately from the Season Pass. Please note that you still own the Season Pass, even though you cannot download a 'Season Pass' at this time.
Similar issue here. Purchased Episode 1 of Game of Thrones and Tales from the Borderlands last night along with Season Passes. GoT season pass downloaded just fine, but the season pass for Tale from the Borderlands never downloaded. I used the menu button on the game to "manage" and check for the add-on, but it's not there, and it's not under the "ready to be installed" section either.
When I check the store on my computer, it shows it was purchased, and the Xbox store just takes me back to manage the game. In game, it does not recognize I purchased the season pass, and asks me to buy it, which just takes me back to the store to "manage" the game again. Hopefully this issue will be remedied soon.
We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon. Please make sure that you are able to download Episode 1 (separate from the Season Pass which is Episodes 2-5). Please note that only Episode 1 has released at this time, and if you have purchased either the Season Pass individually, or through the Telltale Collection, you do in fact own the Season Pass.
Brought the telltale collection last night for half price. missing TFTB season pass. I will be playing through all of the games for my very first time with telltale games and having a lot of fun. Hope the issue is fixed by the time they release of ep. 2. HAPPY HOLIDAYS TO TELLTALE GAMES FROM NEW ZEALAND.
Same here, purchased the telltale collection on xbox one, everything downloaded and unlocked minus the season pass from tales from the borderlands. On xbox store it shows I own all seasons past..minus borderlands. Hope it is fixed soon. Unnerves me.
Yes, you're over reacting, IMO. If you have the collection you own the pass. If, like me, you purchased the season seperately, you still own it according to MS, the pass just isn't downloading just yet. Seeing as episode 2 has not yet been released, TT and MS have time to fix it and there are several replies in this thread that they are working on it. It's annoying, yes and I'd be amongst the first to complain if we don't see a fix before episode 2 is released. Until then I'll be checking back here for updates.
Having the same problem. Spoke to Xbox on there support chat last night for about 2 hours going round in circles absolutely useless and tell… moretale Are no better. You might think I'm over reacting but when you buy a collection you expect the whole collection to be there not just part of it, or is that the norm now. What a joke won't be purchasing anything again from telltale or Microsoft because you can't even put a simple collection together.
As long as I know that I DO OWN the Season Pass on my Xbox One having purchased both Episode 1 and that from the Marketplace, then I'm content in waiting for you guys to fix it so that it "shows up" in-game and on the Xbox that I own it.
Already own it on my PS4 but saw it cheap again on the XB1 so it was too good to pass up..........I love Telltale Games so hopefully you guys fix this after the holidays are done
We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively… more working with Microsoft to resolve the issue. We hope to have an update on the situation soon. Please make sure that you are able to download Episode 1 (separate from the Season Pass which is Episodes 2-5). Please note that only Episode 1 has released at this time, and if you have purchased either the Season Pass individually, or through the Telltale Collection, you do in fact own the Season Pass.
I also purchased the Telltale collection on Xbox One, but it did not download the season pass for borderlands. Everything else downloaded no problem, but it still says I have to purchase the borderlands season pass.
I have a slightly different problem. I bought and downloaded Game of Thrones Ep 1 and the season pass which worked fine. I then went to do the same with Tales from the Borderlands but I downloaded the season pass first. When I went to purchase Episode 1, I only had the option to 'install' even though I hadn't purchased it yet. I checked to see what I had been charged for: GoT ep1, GoT season pass and TFTB season pass which is correct. However, my download queue says: GoT ep1, GoT season pass, TFTB ep1 which is incorrect.
I just bought the telltale collection too one the xbox one and it won't let me download the season pass it tells me I need to buy it and it tells us that we get it when you buy the collection. Microsoft told me to contact you on this issue
probably would be the best bet. as long as theyre actively engaged and investigating the situation all should be resolved in time for next episode, which may still be a couple months off (based on past performance)
I just bought the telltale collection too one the xbox one and it won't let me download the season pass it tells me I need to buy it and it tells us that we get it when you buy the collection. Microsoft told me to contact you on this issue
as an aside, I too am having issue with the store trying to recharge after purchase of the games collection. this is similar to what happened to wolf among us episode two a ways back on 360, so hopefully they figure out a resolution soon. microsoft had to issue credits on that one to season pass holders, im hoping that the same thing doesnt happen again. the fact that they have had this exact issue in the past with content not showing up might lead us to believe that the situation will be resolved a lot quicker this time.
I just bought the telltale collection too one the xbox one and it won't let me download the season pass it tells me I need to buy it and it tells us that we get it when you buy the collection. Microsoft told me to contact you on this issue
Now I'm having the same issue as everyone here, I've purchased the telltale collection and everything downloaded except the borderlands season pass. I've call support, they refunded me the money to repurchase and still having the same issue! Please fix!
We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively… more working with Microsoft to resolve the issue. We hope to have an update on the situation soon. Please make sure that you are able to download Episode 1 (separate from the Season Pass which is Episodes 2-5). Please note that only Episode 1 has released at this time, and if you have purchased either the Season Pass individually, or through the Telltale Collection, you do in fact own the Season Pass.
Yesterday i purchase Game Of Trones Season Pass for XBOX ONE, and download the file with no problem. In the game it shows that i purchase season pass. OK! After that, i purchase Borderlands Season Pass, but it didn't download anything. So i went to xbox.com and go to season pass website and it says: Size:0 and This bundle includes: Tales from the Borderlands - Episode 1: Zer0 Sum. Also it says "Already purchased: 12/26/2014". On XBOX only manage option available the season pass page. Total chaos. Clearly the Season Pass file isnt there on marketplace. But the funniest thing in the game if you try buy season pass it direct you to an another marketplace season pass site. Ohh boy. I hate pay for nothing and as i can see in this topic this problem is almost a moth exist. Thank god i didt buy the 100 dollar bundle. I dont want ask for refund, but i you cant solve this problem within a few days i have to. And i consider it buy anything from Tellgale.
If you are determining it via the game, ignore it. The game will tell you to buy it as it can't find the pass on your console. check in the store or online and it should say purchased when you look at the season pass. That's how you know you own it.
Thread: Xbox One Telltale Games Collection Borderlands Season Pass not downloading
I'm trying to get the borderlands season pass downloaded after purchasing the collection bundle but it says that I have to purchase the season pass. Help?
We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon. Please make sure that you are able to download Episode 1 (separate from the Season Pass which is Episodes 2-5). Please note that only Episode 1 has released at this time, and if you have purchased either the Season Pass individually, or through the Telltale Collection, you do in fact own the Season Pass.
Yesterday i purchase Game Of Trones Season Pass for XBOX ONE, and download the file with no problem. In the game it shows that i purchase se… moreason pass. OK! After that, i purchase Borderlands Season Pass, but it didn't download anything. So i went to xbox.com and go to season pass website and it says: Size:0 and This bundle includes: Tales from the Borderlands - Episode 1: Zer0 Sum. Also it says "Already purchased: 12/26/2014". On XBOX only manage option available the season pass page. Total chaos. Clearly the Season Pass file isnt there on marketplace. But the funniest thing in the game if you try buy season pass it direct you to an another marketplace season pass site. Ohh boy. I hate pay for nothing and as i can see in this topic this problem is almost a moth exist. Thank god i didt buy the 100 dollar bundle. I dont want ask for refund, but i you cant solve this problem within a few days i have to. And i consider it buy anything from Tellgale.
Thank you for providing the extra information. For those of you experiencing the same issue, we are currently looking into an issue where th… moree Season Pass is not downloading correctly on the Xbox One, and hope to have it resolved soon. In the mean time, you can download and play Episode 1, as it is sold separately from the Season Pass. Please note that you still own the Season Pass, even though you cannot download a 'Season Pass' at this time.
Same issue here. Everything else worked fine but Borderlands season pass. I currently have a ticket in with Microsoft over this and will keep you guys updated if they do anything for me.
My buddy and I are sharing xbox ones an we are having the same problem called xbox and they said there is nothing they could do. They told me to come on here for telltale to fix it. So how is this gonna work...
I too bought it on Christmas and am having the same issue. Telltalemike you have been saying you and microsoft have been "actively" working on this problem for about a month now. How much longer until you fix it?
I would demand that - when its not fixed til the release of episode two - that Episode 2 is free for everyone, Season Pass or not. Sorry Telltale but that would be the only way to not call the wrath of the community upon you ;D
Until now i not have given up the hope that it will be resolved. But if not do as i told you.
I too bought it on Christmas and am having the same issue. Telltalemike you have been saying you and microsoft have been "actively" working on this problem for about a month now. How much longer until you fix it?
I also have the same problem and i called microsoft support.. When you buy the bundle everything installed and shows up purchased but the season pass. I previously bought episode 1 prior to the bundle purchased. Can someone from telltale contact me as microsoft support refered me here.
Bought the bundle and no tales from borderlands season pass was included. Shows up as buy while everything else shows up installed etc. And prior to the bundle purchase i bought and installed episode 1. Called xbox support they sent me here.
If you are determining it via the game, ignore it. The game will tell you to buy it as it can't find the pass on your console. check in the store or online and it should say purchased when you look at the season pass. That's how you know you own it.
Well it is included and you actually own it but its absolutely not recognized by the game itself, Xbox is saying (so far as I know) to everyone who bought it you own it.
Bought the bundle and no tales from borderlands season pass was included. Shows up as buy while everything else shows up installed etc. And prior to the bundle purchase i bought and installed episode 1. Called xbox support they sent me here.
Another day, another new forum to sign up for to tell a developer they are selling broken goods.
Count me as another user that has purchased the TFTB season pass for the XB1 and nothing downloaded. No worries as long as it's fixed by the time episode 2 is released and I don't have to go through any more effort to get things corrected.
I also purchased the Telltale collection on Xbox One, but it did not download the season pass for borderlands. Everything else downloaded no problem. Hope it will be fixed before episode 2 will be released.
If you have purchased the Telltale Bundle, all of the associated games will be 'Owned' on your Xbox Live account, and after the update/patch goes live, you will have access to the later episodes/Season Pass pages.
We are currently looking into an issue where the Season Pass is not downloading correctly on the Xbox One, and hope to have it resolved soon. In the mean time, you can download and play Episode 1, as it is sold separately from the Season Pass. Please note that you still own the Season Pass, even though you cannot download a 'Season Pass' at this time.
Comments
We need a solution please!
Microsoft and Telltale clean the hands for this problem.
here here
Thank you for providing the extra information. For those of you experiencing the same issue, we are currently looking into an issue where the Season Pass is not downloading correctly on the Xbox One, and hope to have it resolved soon. In the mean time, you can download and play Episode 1, as it is sold separately from the Season Pass. Please note that you still own the Season Pass, even though you cannot download a 'Season Pass' at this time.
Similar issue here. Purchased Episode 1 of Game of Thrones and Tales from the Borderlands last night along with Season Passes. GoT season pass downloaded just fine, but the season pass for Tale from the Borderlands never downloaded. I used the menu button on the game to "manage" and check for the add-on, but it's not there, and it's not under the "ready to be installed" section either.
When I check the store on my computer, it shows it was purchased, and the Xbox store just takes me back to manage the game. In game, it does not recognize I purchased the season pass, and asks me to buy it, which just takes me back to the store to "manage" the game again. Hopefully this issue will be remedied soon.
We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon. Please make sure that you are able to download Episode 1 (separate from the Season Pass which is Episodes 2-5). Please note that only Episode 1 has released at this time, and if you have purchased either the Season Pass individually, or through the Telltale Collection, you do in fact own the Season Pass.
Brought the telltale collection last night for half price. missing TFTB season pass. I will be playing through all of the games for my very first time with telltale games and having a lot of fun. Hope the issue is fixed by the time they release of ep. 2. HAPPY HOLIDAYS TO TELLTALE GAMES FROM NEW ZEALAND.
I also purchased the Telltale Games Collection earlier but the Season Pass still doesn't show as purchased, hope it's fixed soon.
Same here, purchased the telltale collection on xbox one, everything downloaded and unlocked minus the season pass from tales from the borderlands. On xbox store it shows I own all seasons past..minus borderlands. Hope it is fixed soon. Unnerves me.
Yes, you're over reacting, IMO. If you have the collection you own the pass. If, like me, you purchased the season seperately, you still own it according to MS, the pass just isn't downloading just yet. Seeing as episode 2 has not yet been released, TT and MS have time to fix it and there are several replies in this thread that they are working on it. It's annoying, yes and I'd be amongst the first to complain if we don't see a fix before episode 2 is released. Until then I'll be checking back here for updates.
As long as I know that I DO OWN the Season Pass on my Xbox One having purchased both Episode 1 and that from the Marketplace, then I'm content in waiting for you guys to fix it so that it "shows up" in-game and on the Xbox that I own it.
Already own it on my PS4 but saw it cheap again on the XB1 so it was too good to pass up..........I love Telltale Games so hopefully you guys fix this after the holidays are done
I also purchased the Telltale collection on Xbox One, but it did not download the season pass for borderlands. Everything else downloaded no problem, but it still says I have to purchase the borderlands season pass.
I have a slightly different problem. I bought and downloaded Game of Thrones Ep 1 and the season pass which worked fine. I then went to do the same with Tales from the Borderlands but I downloaded the season pass first. When I went to purchase Episode 1, I only had the option to 'install' even though I hadn't purchased it yet. I checked to see what I had been charged for: GoT ep1, GoT season pass and TFTB season pass which is correct. However, my download queue says: GoT ep1, GoT season pass, TFTB ep1 which is incorrect.
Just purchased the telltale collection on Xbox one and did not get tales from the borderlands season pass
I just bought the telltale collection too one the xbox one and it won't let me download the season pass it tells me I need to buy it and it tells us that we get it when you buy the collection. Microsoft told me to contact you on this issue
probably would be the best bet. as long as theyre actively engaged and investigating the situation all should be resolved in time for next episode, which may still be a couple months off (based on past performance)
as an aside, I too am having issue with the store trying to recharge after purchase of the games collection. this is similar to what happened to wolf among us episode two a ways back on 360, so hopefully they figure out a resolution soon. microsoft had to issue credits on that one to season pass holders, im hoping that the same thing doesnt happen again. the fact that they have had this exact issue in the past with content not showing up might lead us to believe that the situation will be resolved a lot quicker this time.
Now I'm having the same issue as everyone here, I've purchased the telltale collection and everything downloaded except the borderlands season pass. I've call support, they refunded me the money to repurchase and still having the same issue! Please fix!
What if it tells me that I still have to buy it after buying the telltales game collection? Do I still own it?
Thread: Do I still own the season pass? - Xbox One
Do I still own the tales from the borderlands season pass if it stills ask me to buy after I bought the telltale game collections?
Yesterday i purchase Game Of Trones Season Pass for XBOX ONE, and download the file with no problem. In the game it shows that i purchase season pass. OK! After that, i purchase Borderlands Season Pass, but it didn't download anything. So i went to xbox.com and go to season pass website and it says: Size:0 and This bundle includes: Tales from the Borderlands - Episode 1: Zer0 Sum. Also it says "Already purchased: 12/26/2014". On XBOX only manage option available the season pass page. Total chaos. Clearly the Season Pass file isnt there on marketplace. But the funniest thing in the game if you try buy season pass it direct you to an another marketplace season pass site. Ohh boy. I hate pay for nothing and as i can see in this topic this problem is almost a moth exist. Thank god i didt buy the 100 dollar bundle. I dont want ask for refund, but i you cant solve this problem within a few days i have to. And i consider it buy anything from Tellgale.
If you are determining it via the game, ignore it. The game will tell you to buy it as it can't find the pass on your console. check in the store or online and it should say purchased when you look at the season pass. That's how you know you own it.
Thread: Xbox One Telltale Games Collection Borderlands Season Pass not downloading
I'm trying to get the borderlands season pass downloaded after purchasing the collection bundle but it says that I have to purchase the season pass. Help?
We are aware of an issue where the Season Pass is not downloading correctly on the Xbox One for Tales From The Borderlands, and are actively working with Microsoft to resolve the issue. We hope to have an update on the situation soon. Please make sure that you are able to download Episode 1 (separate from the Season Pass which is Episodes 2-5). Please note that only Episode 1 has released at this time, and if you have purchased either the Season Pass individually, or through the Telltale Collection, you do in fact own the Season Pass.
same here i got the collection and didn't get the season pass for it as well
My only thought is that when you patch it those who have already bought the telltale bundle there won't be a way to get the borderlands season pass
Same issue here. Everything else worked fine but Borderlands season pass. I currently have a ticket in with Microsoft over this and will keep you guys updated if they do anything for me.
My buddy and I are sharing xbox ones an we are having the same problem called xbox and they said there is nothing they could do. They told me to come on here for telltale to fix it. So how is this gonna work...
I too bought it on Christmas and am having the same issue. Telltalemike you have been saying you and microsoft have been "actively" working on this problem for about a month now. How much longer until you fix it?
I would demand that - when its not fixed til the release of episode two - that Episode 2 is free for everyone, Season Pass or not. Sorry Telltale but that would be the only way to not call the wrath of the community upon you ;D
Until now i not have given up the hope that it will be resolved. But if not do as i told you.
I also have the same problem and i called microsoft support.. When you buy the bundle everything installed and shows up purchased but the season pass. I previously bought episode 1 prior to the bundle purchased. Can someone from telltale contact me as microsoft support refered me here.
Bought the bundle and no tales from borderlands season pass was included. Shows up as buy while everything else shows up installed etc. And prior to the bundle purchase i bought and installed episode 1. Called xbox support they sent me here.
Except the problem right now is that the store tells you to buy again, even if you do own it.
Well it is included and you actually own it but its absolutely not recognized by the game itself, Xbox is saying (so far as I know) to everyone who bought it you own it.
Same problem here...
Just found this : http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4271/t/1888692.aspx
Apparently telltale's already looking into this. No need to purchase the season pass again.
Same problem here
Another day, another new forum to sign up for to tell a developer they are selling broken goods.
Count me as another user that has purchased the TFTB season pass for the XB1 and nothing downloaded. No worries as long as it's fixed by the time episode 2 is released and I don't have to go through any more effort to get things corrected.
I also purchased the Telltale collection on Xbox One, but it did not download the season pass for borderlands. Everything else downloaded no problem. Hope it will be fixed before episode 2 will be released.
If you have purchased the Telltale Bundle, all of the associated games will be 'Owned' on your Xbox Live account, and after the update/patch goes live, you will have access to the later episodes/Season Pass pages.
We are currently looking into an issue where the Season Pass is not downloading correctly on the Xbox One, and hope to have it resolved soon. In the mean time, you can download and play Episode 1, as it is sold separately from the Season Pass. Please note that you still own the Season Pass, even though you cannot download a 'Season Pass' at this time.