Glad it worked!
Should be working for most folks now - tho the files might still be propagating to the servers so if it doesn't work, try back in an hour or so.
Sorry about this, folks - we are always trying to get better!
-caryl
Same problem here just bought the episode today on an iPhone 6 plus. Can't progress past eye scanner no clickables. Seeing how this problem hasn't been fixed I deleted the game and requested a full refund from apple. Well done telltale, I'm not coming back.
@elsupermarcos and @Ceowayneentprse We resolved this particular issue with a Sync update that you should receive when starting the game while connected to a WiFi network. If you are currently experiencing the issue, can you please clarify what version your game apps are currently updated to? Also, do you currently also have Episode 3 installed in-game?
Please Help! I am using iPhone 6 - The game is updated to the latest version 1.3 and I have closed all background apps and restarted my phone. My phone is connected to a wifi network. Tried everything and still the interactive dots don't show up!! I have been stuck at the retinal scanner portion of Episode 2 for ages!! I am just furious and disappointed. I also tried uninstalling and re-installing Episode 2 and still the same thing happens. Am i missing something here?
Please Help! I am using iPhone 6 - The game is updated to the latest version 1.3 and I have closed all background apps and restarted my phone. My phone is connected to a wifi network. Tried everything and still the interactive dots don't show up!! I have been stuck at the retinal scanner portion of Episode 2 for ages!! I am just furious and disappointed. I also tried uninstalling and re-installing Episode 2 and still the same thing happens. Am i missing something here?
@elsupermarcos and @Ceowayneentprse We resolved this particular issue with a Sync update that you should receive when starting the game whil… moree connected to a WiFi network. If you are currently experiencing the issue, can you please clarify what version your game apps are currently updated to? Also, do you currently also have Episode 3 installed in-game?
Could you please clarify if you currently have Episode 3 installed? If so, please try deleting it from the in-app Episodes page, and then try starting Episode 2 again and see if you are able to successfully select the items in the room and progress in the episode.
Please Help! I am using iPhone 6 - The game is updated to the latest version 1.3 and I have closed all background apps and restarted my phon… moree. My phone is connected to a wifi network. Tried everything and still the interactive dots don't show up!! I have been stuck at the retinal scanner portion of Episode 2 for ages!! I am just furious and disappointed. I also tried uninstalling and re-installing Episode 2 and still the same thing happens. Am i missing something here?
Nope. I don't have Episode 3 installed and neither have I attempted to download it due to the severe glitch on episode 2. Please advice on a fix. Looks like it is sorted for some people but how come it is still not working for me?
Could you please clarify if you currently have Episode 3 installed? If so, please try deleting it from the in-app Episodes page, and then tr… morey starting Episode 2 again and see if you are able to successfully select the items in the room and progress in the episode.
Are you currently playing the game while connected to a WiFi network? The fix for this issue was included in a patch that was sent over our servers when starting the game while connected to the internet.
Nope. I don't have Episode 3 installed and neither have I attempted to download it due to the severe glitch on episode 2. Please advice on a fix. Looks like it is sorted for some people but how come it is still not working for me?
I am playing on a iPad Air with wifi connection I closed all app and restarted just your still not working no circles I've done this several times this starts in episode one at end of hall and still nothing in episode 2 can not see any thing I can interact with I'm stuck and this blog dosnt help because you have to read all the questions and comments from everyone why don't you put a fix next to the fists question any way help
Are you currently playing the game while connected to a WiFi network? The fix for this issue was included in a patch that was sent over our servers when starting the game while connected to the internet.
I am also having the same issue with not being able to interact with the environement. The game is v1.3, I am connected to wifi using an iPad Air, I don't have episode 3 installed and I have tried uninstalling and reinstalling the episode and restarting my iPad. Nothing works, any help would be appreciated. I am in the U.K.
@Dairyqueen and @tomsom87 Can you please clarify when you originally downloaded the game app from the App Store? Was it back when the game first released, or more recently? I recommend try deleting the game app from your device, then re-download it from the App Store, and the first time you start the game application make sure that you are connected to a WiFi network, and you should not experience the issue again.
Comments
Thanks for all the effort works great now.
Hello, my ipad air with the latest iOS and also the latest update of the app still does not work Episode 2, the circles do not appear
Same problem here just bought the episode today on an iPhone 6 plus. Can't progress past eye scanner no clickables. Seeing how this problem hasn't been fixed I deleted the game and requested a full refund from apple. Well done telltale, I'm not coming back.
@elsupermarcos and @Ceowayneentprse We resolved this particular issue with a Sync update that you should receive when starting the game while connected to a WiFi network. If you are currently experiencing the issue, can you please clarify what version your game apps are currently updated to? Also, do you currently also have Episode 3 installed in-game?
Please Help! I am using iPhone 6 - The game is updated to the latest version 1.3 and I have closed all background apps and restarted my phone. My phone is connected to a wifi network. Tried everything and still the interactive dots don't show up!! I have been stuck at the retinal scanner portion of Episode 2 for ages!! I am just furious and disappointed. I also tried uninstalling and re-installing Episode 2 and still the same thing happens. Am i missing something here?
Please Help! I am using iPhone 6 - The game is updated to the latest version 1.3 and I have closed all background apps and restarted my phone. My phone is connected to a wifi network. Tried everything and still the interactive dots don't show up!! I have been stuck at the retinal scanner portion of Episode 2 for ages!! I am just furious and disappointed. I also tried uninstalling and re-installing Episode 2 and still the same thing happens. Am i missing something here?
Could you please clarify if you currently have Episode 3 installed? If so, please try deleting it from the in-app Episodes page, and then try starting Episode 2 again and see if you are able to successfully select the items in the room and progress in the episode.
Nope. I don't have Episode 3 installed and neither have I attempted to download it due to the severe glitch on episode 2. Please advice on a fix. Looks like it is sorted for some people but how come it is still not working for me?
Are you currently playing the game while connected to a WiFi network? The fix for this issue was included in a patch that was sent over our servers when starting the game while connected to the internet.
I am playing on a iPad Air with wifi connection I closed all app and restarted just your still not working no circles I've done this several times this starts in episode one at end of hall and still nothing in episode 2 can not see any thing I can interact with I'm stuck and this blog dosnt help because you have to read all the questions and comments from everyone why don't you put a fix next to the fists question any way help
I am also having the same issue with not being able to interact with the environement. The game is v1.3, I am connected to wifi using an iPad Air, I don't have episode 3 installed and I have tried uninstalling and reinstalling the episode and restarting my iPad. Nothing works, any help would be appreciated. I am in the U.K.
@Dairyqueen and @tomsom87 Can you please clarify when you originally downloaded the game app from the App Store? Was it back when the game first released, or more recently? I recommend try deleting the game app from your device, then re-download it from the App Store, and the first time you start the game application make sure that you are connected to a WiFi network, and you should not experience the issue again.