›

rip off

W&G156W&G156
edited March 2010 in Shopping or Activation Support
dear telltale

i think you are a rip off. you charge more for the postage of an item than you do for the item. why do you do this? i am trying to buy homestar runner figurines set 1 and your saying that the postage is £15.75 when the item is £14.95. this adds up to £30.70. i could buy ten of those if they were in England WHICH THEY ARE NOT!!! I used to like you, which i still do, but you seriously ticked me off with this.

Please try to find a solution to my problem.

Comments

  • plrichardplrichard
    edited February 2010
    What would you like for them to do? They have to send your item all the way from California to England. Give them a break, it's not easy to ship worldwide.
  • coolsomecoolsome
    edited February 2010
    I know to buy items sepretly cos i got 2 items togeather and had to pay £11 on custam tax cos of the combind post
  • Macfly77Macfly77 Moderator
    edited February 2010
    When I buy DVD's from England (I live in the USA), one of the places I buy them from is a company called Network.
    The shipping rates are reasonable until the weight reaches 1 kilogram.
    Then, it jumps to £40!
    International shipping is expensive and Telltale has said in numerous other threads that it is looking at other options (one such option might be to charge by weight up to one pound, instead of using the flat fee International Priority rate).
    Also, once in a while, they offer free shipping (which is how I bought most of their games for my brother who lives in Belgium).
    Telltale is one of the (THE?) most customer-friendly companies I've ever dealt with and I'm sure they are doing what they can but if you check the US Postal Service website (at USPS.com), you will notice that what Telltale charges is not so much, considering there is also the additional cost of packing the item.
    Finally, I'm pretty sure the prices you mention are in $ and not in £, making the shipping costs about £10.38 at today's exchange rate.
  • Jen KollicJen Kollic
    edited February 2010
    W&G156 wrote: »
    Please try to find a solution to my problem.

    Move to the USA.

    Seriously, Telltale do not control international shipping prices, there's not a lot they can do. I live in the UK as well, and I've had to shell out upwards of £30 for international shipping, as already mentioned once things reach a certain weight it's going to be pricey, there's no way to avoid it.
  • Hassat HunterHassat Hunter
    edited February 2010
    Also, you can wait a week and see what surprise Bonnie has for us international clients...
  • nikasaurnikasaur Telltale Alumni
    edited February 2010
    Moved to Shopping support where it will be seen easier.
  • FitzoliverJFitzoliverJ
    edited February 2010
    Hassat Hunter wrote: »
    Also, you can wait a week and see what surprise Bonnie has for us international clients...

    Telltale are going to buy W&G156 a rowing boat, so that he can personally escort all our DVD purchases across the Atlantic. Much cheaper than the Post Office.
  • FalancaFalanca
    edited February 2010
    FitzoliverJ wrote: »
    Telltale are going to buy W&G156 a rowing boat, so that he can personally escort all our DVD purchases across the Atlantic. Much cheaper than the Post Office.

    Oooo, can I ride it too, TT peeps? Just for once.
  • bonniebonnie
    edited March 2010
    You found me out. The surprise WAS a row boat. ;)
  • DjNDBDjNDB Moderator
    edited March 2010
    bonnie wrote: »
    You found me out. The surprise WAS a row boat. ;)

    How can you sleep at night with information like that leaking all the time? :p
  • bonniebonnie
    edited March 2010
    Sleep? What is this sleep you speak of? Sounds like fun.
  • BrainiacBrainiac
    edited March 2010
    bonnie wrote: »
    You found me out. The surprise WAS a row boat. ;)
    DjNDB wrote: »
    How can you sleep at night with information like that leaking all the time? :p

    When it comes to leaks, better the information than the boat. :p
  • bonniebonnie
    edited March 2010
    So, the row boat has been delayed a tad. So you can stop pressing F5 for that surprise. ;)

    Be sure to check back late next week around Wednesday or Thursday and order up then.

    Have a fabulous weekend!
  • Hassat HunterHassat Hunter
    edited March 2010
    and order up then.
    I order 2 rowboats!
  • bonniebonnie
    edited March 2010
    Row boats are here! Check it out. Free shipping for orders of $50 and lots of new Monkey merchandise....to spread the monkey love.

    xoxoxoxo
  • Jen KollicJen Kollic
    edited March 2010
    Is international shipping free for orders over $50 as well?
  • bonniebonnie
    edited March 2010
    yes, International is included. Surprise. ;)
  • Jen KollicJen Kollic
    edited March 2010
    How long will the free shipping deal be available for? I really should have asked that in my last post as well...
  • bonniebonnie
    edited March 2010
    18 more days. yay! so, take your time but don't delay too long...
This discussion has been closed.