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No free SB dvd

RevolverBobcatRevolverBobcat
edited September 2011 in Shopping or Activation Support
In the store, when I click on the $0,00 Strong Bad dvd I get a "We don't see a qualifying Strong Bad game on your Telltale account" message, while I own the entire season as you can see on the My Games page. I want to order this real soon, so please help!

Comments

  • puzzleboxpuzzlebox Telltale Alumni
    edited August 2011
    Send an email to support@telltalegames.com, they should be able to sort you out with the DVD. It would probably be helpful if you include your Strong Bad order number (should be under the "Stuff You've Bought" section of your Games page). Bear in mind that a bunch of their people are at PAX, so you might have to be patient over the weekend.
  • RevolverBobcatRevolverBobcat
    edited August 2011
    Thanks.

    Entering the order number on the product page doesn't work either, because for some strange reason the SB order "doesn't qualify".
  • RevolverBobcatRevolverBobcat
    edited August 2011
    Mail send + No more PAX = Waiting for reply. :)
  • RevolverBobcatRevolverBobcat
    edited September 2011
    I guess my (or TTG's) spam folder is messing with me. :(
  • Amy LukimaAmy Lukima
    edited September 2011
    RevolverBobcat wrote: »
    I guess my (or TTG's) spam folder is messing with me. :(

    What is your ticket number?
  • RevolverBobcatRevolverBobcat
    edited September 2011
    Do you mean this?
    For your reference, this case has been assigned the code 'issue-51911'
  • Amy LukimaAmy Lukima
    edited September 2011
    RevolverBobcat wrote: »
    Do you mean this?

    I added this to your cart a while ago and just readded it. Can you log in and check to see if it is there?
  • RevolverBobcatRevolverBobcat
    edited September 2011
    A while ago I didn't see it, but it's there now. Thank you very much. :)
  • Amy LukimaAmy Lukima
    edited September 2011
    RevolverBobcat wrote: »
    A while ago I didn't see it, but it's there now. Thank you very much. :)

    Good. I'm glad we got this solved.
  • RevolverBobcatRevolverBobcat
    edited September 2011
    Me too. I placed my order right away. Case closed!
This discussion has been closed.