Hi, I emailed support a few days ago and recieved an automatic email with issue-35225. I still have not recieved any feedback yet. I (stupedly :eek:) purchased the wrong thing and would like to know what to do before the Adventure Bundle Deal ends.
Hi, emailed support on 12th of September (issue-35234) and no reply: I oredered Tales of Monkey Island on 24th of August and the next day I received a mail telling me that it was shipped but, till now, I received nothing.
Any info?
Thanks!
Hi, emailed support on 12th of September (issue-35234) and no reply: I oredered Tales of Monkey Island on 24th of August and the next day I received a mail telling me that it was shipped but, till now, I received nothing.
Any info?
Thanks!
Mine was never Shipped (ordered in April)...and still no answers in a month.
Bonnie Help!!
Hi, emailed support on 12th of September (issue-35234) and no reply: I oredered Tales of Monkey Island on 24th of August and the next day I received a mail telling me that it was shipped but, till now, I received nothing.
Any info?
Thanks!
It can take up to 8 weeks to Europe, so it could be a while longer before you receive your package.
I've been extremely patient but now is the time for you to act! Today.
I want some information! Please! Failing that I simply want my order shipped to me or my money back.
Please. Thank you in advance. Please. Great. Cheers. [issue-34697]
Please?
Hi there, expecially Bonnie for replying me in middle august.
Are there any clue or any good news about my order?
I'll resume the situation.
On 17th April I've placed an order of 4 Items, 2 games and 2 gadgets.
The order number is: #600060389914240 with this items ordered: - Tales of Monkey Island Deluxe Edition - Tales of Monkey Island Drinking Vessel - Sam & Max Season Two Collector's DVD - Sam & Max Crossbone T-Shirt
Actually on 14th July was shipped to me the package that arrived the 13th of August.
Unfortunately was shipped only the T-Shirt but not the other items. So I've contacted the customer service for some help and explanations.
On the package envelope and on the shipping sheet inside it there's written that has been shipped only the T-Shirt. If needed I should scan the envelope and the shipping sheet.
I hope that it's all ok. But I'm almost concerned for any problem happened.
Please give me a clue of this all and inform me on when the other items are planned to be shipped.
Thank You All!
This was the content of 2 mails sent to the Customer Service that have never recived an answer. I hope this is due to the Junk Filter.
Please help. I'm so preoccupated right now for my order status.
Hello,
I have not received a response to [issue-35736], regarding the Tales of Monkey Island digital purchase. I have keys, but no download links, which makes it a little worthless! Please help!
Hi; I have been waiting since Sep 18 to hear back from y'all on issue-35590. (I posted this in another post also - I am not sure where to post it!) I need the activation codes for monkey island (I bought all 5 games) & instructions how to get the game bundle running.
I received an initial response on issue 35020, but never received a response to my followup question:
I am trying to use a $20 Telltale gift card from PAX to purchase Sam and Max season 3. When I put the item into the cart, it comes up with a price of $19.95 ($34.95 with a $15 discount applied.) If I then attempt to enter the code off the gift card, it removes the built-in $15 discount and applies the $20 gift card code in its place to the original $34.95 price, showing that I still owe $15. Is there something else I need to do to order this?
I received an initial response on issue 35020, but never received a response to my followup question:
I am trying to use a $20 Telltale gift card from PAX to purchase Sam and Max season 3. When I put the item into the cart, it comes up with a price of $19.95 ($34.95 with a $15 discount applied.) If I then attempt to enter the code off the gift card, it removes the built-in $15 discount and applies the $20 gift card code in its place to the original $34.95 price, showing that I still owe $15. Is there something else I need to do to order this?
I think that the 20$ Gift are not cumulative with other offers, in this case the 15$ Discount. All the offers in all shops (expecially not-online shops) works in this matter.
On September 19th, I informed Telltale Support that I'd like to put a $100 order -- if only the loose shop would let me do so. Please let me know, Telltale, if I should save my nerves waiting for your answer and give the $100 someone else who appreciates my money.
My windows computer runs XP SP2 & has NO antivirus,
NO firewall. (Also has NO internet access!) If you can help on any of the below, please
do. Please don't wait till it is all resolved.
I need the manual unlock codes for Tales of Monkey Island!
My windows computer runs XP SP2 & has NO antivirus,
NO firewall. (Also has NO internet access!) If you can help on any of the below, please
do. Please don't wait till it is all resolved.
I need the manual unlock codes for Tales of Monkey Island!
DELETED DETAILS PER YOUR FORUM INSTRUCTIONS.
Please send my manual unlock code for all. My windows computer has no internet
connection.
Hello
I bought the full TOMI season some time ago and was planning on getting the Deluxe DVD later, but then it disappeared from the shop. So I ordered the standard DVD instead, along with some other stuff (order Id 600072191793648).
But now that the Deluxe edition is back I want that one instead! And since the above mentioned order has not shipped yet, I sent an e-mail on 1st September (issue-34845) to support, asking if the order could be changed.
18th September I sent another one (issue-35596). Still no answer to any of them.
Now I am a bit worried that the order will ship with the standard DVD, and that I will have to buy the whole season again to get the Deluxe DVD.
Hello,
I sent an e-mail about 5 days ago and was given the number 'issue-35951' in an automated response. I haven't heard back since. I bought a series that I was going to give as a gift to my brother (I already bought the entire series myself) but when I was checking out I didn't see any box for marking it as a gift. I didn't realize it just gets attached to your account and now I have double of all my games and no way to give it to my brother. Is there a way to fix this. I don't need two copies of everything this was supposed to be a birthday gift.
Hi there, I have received a mail on the 9th of Yuly saying my order for TOMI special edition had been shipped, but as today 4th of October, it's still not here.
I've sent you a mail for support but I've not been answered. Don't know if you have a problem delivering to Italy.
My Order ID: 600057430403820
please help.
Thanks in advance.
I think that the 20$ Gift are not cumulative with other offers, in this case the 15$ Discount. All the offers in all shops (expecially not-online shops) works in this matter.
I was under the impression that this would function as a gift card (since I actually paid $20 for the code) rather than a coupon, which apparently isn't the case. As is, it basically makes the whole thing useless, since I could have just paid $20 in the first place and gotten the games without the hassle.
Still haven't received a response on this issue, by the way.
Hey there Telltale, you guys were really quick getting me the manual unlock codes for Sam & Max Season 1 when I bought it, then again with S&M Season 2 later on. However, I emailed you on the 2nd about getting the unlock codes for Season 3 and I still haven't heard anything. Have I slipped through the cracks??
Issue 33842.
I have bought TOMI+dvd on june. It never arrived. I have sent many e-mails. i have sent many messages in this forum. But I'm still waiting for my pack. what is going on?
Username: Chobits1
I had a question about using Jack Keane, I have no response or a ticket generated, this is what I got from email in response to the email I sent to support@telltalegames.
I am stuck currently in the game as Amanda (girl pirate) and when I try to go back into the jungle I get an error code EnterIActor_Village_Jungle_leaveto_cliff_descname. I am guessing this is some coding and its not allowing me to proceed further.
greaaaaaaaaaaaaaat. no response. via email or on here. I have read receipt so I know @ least they red the receipt. they did fix the code for the season 2 freebie for S&M so that was good. othewise Jack Keane sits alone and not played...
Username: Chobits1
I had a question about using Jack Keane, I have no response or a ticket generated, this is what I got from email in response to the email I sent to support@telltalegames.
I am stuck currently in the game as Amanda (girl pirate) and when I try to go back into the jungle I get an error code EnterIActor_Village_Jungle_leaveto_cliff_descname. I am guessing this is some coding and its not allowing me to proceed further.
Did you check the Deck13 forum? After all, Deck13 made the game, not Telltale...
without having to do anything but change the value in the drop down menu. It doesn't seem to want to let me switch back to English though, so maybe you have to register to be able to do that.
On September 19th, I informed Telltale Support that I'd like to put a $100 order -- if only the loose shop would let me do so. Please let me know, Telltale, if I should save my nerves waiting for your answer and give the $100 someone else who appreciates my money.
[issue-35656]
Welcome aboard, Amy! Thank you so much for your efforts. The Telltale online shop just accepted my order. I really do appreciate your help.
Comments
Any info?
Thanks!
Bonnie Help!!
It can take up to 8 weeks to Europe, so it could be a while longer before you receive your package.
Hello...?
I've been extremely patient but now is the time for you to act! Today.
I want some information! Please! Failing that I simply want my order shipped to me or my money back.
Please. Thank you in advance. Please. Great. Cheers.
[issue-34697]
Please?
only got the autoresponder... still waiting.. don't have a spamfolder i know of
I have not received a response to [issue-35736], regarding the Tales of Monkey Island digital purchase. I have keys, but no download links, which makes it a little worthless! Please help!
Thanks!
I requested an Unlock Codes:
issue-35742
And requested support for the general unlock problem:
issue-35762
no answer since monday.
I sure hope to hear friom y'all sooner or later!
I am trying to use a $20 Telltale gift card from PAX to purchase Sam and Max season 3. When I put the item into the cart, it comes up with a price of $19.95 ($34.95 with a $15 discount applied.) If I then attempt to enter the code off the gift card, it removes the built-in $15 discount and applies the $20 gift card code in its place to the original $34.95 price, showing that I still owe $15. Is there something else I need to do to order this?
Getting no respond really annoys me...
Do you guys have any customer-support-team at all?
[issue-35656]
NO firewall. (Also has NO internet access!) If you can help on any of the below, please
do. Please don't wait till it is all resolved.
I need the manual unlock codes for Tales of Monkey Island!
DELETED DETAILS! PER YOUR FORUM INSTRUCTIONS!
NO firewall. (Also has NO internet access!) If you can help on any of the below, please
do. Please don't wait till it is all resolved.
I need the manual unlock codes for Tales of Monkey Island!
DELETED DETAILS PER YOUR FORUM INSTRUCTIONS.
Please send my manual unlock code for all. My windows computer has no internet
connection.
Thank you.
'issue-35788'
I bought the full TOMI season some time ago and was planning on getting the Deluxe DVD later, but then it disappeared from the shop. So I ordered the standard DVD instead, along with some other stuff (order Id 600072191793648).
But now that the Deluxe edition is back I want that one instead! And since the above mentioned order has not shipped yet, I sent an e-mail on 1st September (issue-34845) to support, asking if the order could be changed.
18th September I sent another one (issue-35596). Still no answer to any of them.
Now I am a bit worried that the order will ship with the standard DVD, and that I will have to buy the whole season again to get the Deluxe DVD.
I sent an e-mail about 5 days ago and was given the number 'issue-35951' in an automated response. I haven't heard back since. I bought a series that I was going to give as a gift to my brother (I already bought the entire series myself) but when I was checking out I didn't see any box for marking it as a gift. I didn't realize it just gets attached to your account and now I have double of all my games and no way to give it to my brother. Is there a way to fix this. I don't need two copies of everything this was supposed to be a birthday gift.
Thank you for your help
I've sent you a mail for support but I've not been answered. Don't know if you have a problem delivering to Italy.
My Order ID: 600057430403820
please help.
Thanks in advance.
I was under the impression that this would function as a gift card (since I actually paid $20 for the code) rather than a coupon, which apparently isn't the case. As is, it basically makes the whole thing useless, since I could have just paid $20 in the first place and gotten the games without the hassle.
Still haven't received a response on this issue, by the way.
'issue-36091'
I have bought TOMI+dvd on june. It never arrived. I have sent many e-mails. i have sent many messages in this forum. But I'm still waiting for my pack. what is going on?
I had a question about using Jack Keane, I have no response or a ticket generated, this is what I got from email in response to the email I sent to support@telltalegames.
I am stuck currently in the game as Amanda (girl pirate) and when I try to go back into the jungle I get an error code EnterIActor_Village_Jungle_leaveto_cliff_descname. I am guessing this is some coding and its not allowing me to proceed further.
um, its all in german....
http://www.deck13.com/cgi-bin/yabb2/YaBB.pl?action=register
without having to do anything but change the value in the drop down menu. It doesn't seem to want to let me switch back to English though, so maybe you have to register to be able to do that.
Welcome aboard, Amy! Thank you so much for your efforts. The Telltale online shop just accepted my order. I really do appreciate your help.
2 thumbs up!
I have some complaints with the condition of the product, sent the mail a week ago, and received no answer.
Check your spam folder, I sent a reply October 15, 2010 8:27 pm.
I'll just PM you what I sent you.
Regarding the Sam & Max Deluxe Pack. My order says it's discontinued, will orders that were made be fulfilled?
Thanks.
I got your email but I am waiting on stock information. Sorry it's taking so long.
Thanks for the reply.
Any rough estimate of when the information will be coming your way?