I sent an e-mail on January 20th about the unlock codes for Strong Bad's Cool Game for Attractive People (e-mail was specifically about episode 1, but none of the games work). I haven't gotten a reply, and I've checked my spam folder repeatedly to no avail.
I sent an e-mail on January 20th about the unlock codes for Strong Bad's Cool Game for Attractive People (e-mail was specifically about episode 1, but none of the games work). I haven't gotten a reply, and I've checked my spam folder repeatedly to no avail.
What email service provider are you using? I replied December 30, 2010 7:01 am. I've been trying to put in support tickets with various email providers to get us unblocked.
But we expect the book of grickle to ship out this coming week.
Yet now it's already Februari and the status still says that the shipment is on hold. Any updates?
With the rest of SBCGFAP (Episodes 2-5) not working for me also, I submitted the support issue emails Friday the 28th. I got back two replies that have not been resolved, these being
issue-43164
issue-43171
Both contained within Order #600102396291364
As far as the other two episodes, I did not even get the auto-reply in order to receive an issue number. I can re-send the request for the other two numbers, but I need to resolve these two issues before doing so because I don't know which two requests didn't get filed.
I sent an e-mail to Support on the 28th of January regarding Order #600092888989831. The automated reply from support[at]telltalegames[dot]com informing me that the code for my case is 'issue-43147' has been the only e-mail I've received from Telltale Games.
I never received a response to my issue-42671. The issue is that I cannot order any of the discs for Sam & Max through your site even though I ordered the complete collection during the holidays.
I never received a response to my issue-42671. The issue is that I cannot order any of the discs for Sam & Max through your site even though I ordered the complete collection during the holidays.
I never received a response to my issue-42671. The issue is that I cannot order any of the discs for Sam & Max through your site even though I ordered the complete collection during the holidays.
From:
To: removed.net <removed.net>
Subject: Re: Order #6000918754871xx Not Recognized
Date: January 18, 2011 11:27 am
Hello,
I'm sorry the you haven't been able to get your free disc. Here is a coupon code that will allow you to get the discs for free.
removed and pmed
Please let me know if there is anything else I can help you with.
Sent a mail past Thurday. Just looking for any sort of feedback in regards to it.
In case you have already replied I did not recive any mail from you to either my inbox or spam folder.
Avidly waiting a reply
Veredus
It's been a week since I posted here for not getting a response to my mail.
Would appreciate some sort of feed back even if just to say that the matter is being looked into.
"I just downloaded "Strongbad's Cool Game For Attractive People" off of your site. When I run it it gives me a space to fill in my login information, but when I click on the text box there's no cursor and nothing I type shows up in the box.
I'm a Mac user working with OS 10.6.6."
I emailed this complaint on January 21st, but received no reply beyond the automated confirmation assigning me the above number. I've resent the complaint on separate email accounts with no reply, and my spam and trash folders are both empty.
I have not gotten a reply and I believe it has been about a week. Since you are selling the t-shirts as of this writing, I can only assume Sam and Max season 3 is the holdup. If that is the case, please just ship the shirts and charge me for shipping or something because it's been since December and I really want them. Thanks.
Ordered some stuff two months ago and they still haven't arrived. Two of my items have been out of stock since I ordered them and are holding back my order.
Can you split my order so the items I purchased that are in stock can be shipped to me now and the backordered items will ship whenever in stock?
Also, can I get an update on when these backordered items be in stock again?
Sent a mail to support over two weeks ago and still haven't recived a reply even after posting on this thread twice (and now a third time).
After being told on the forums that my order has shipped out over a month ago (between the 17th and the 25th of December) I have still not recived it. I don't mind being told that the order has been lost or something of the sort but I would like to recive some sort of response to this, anything to indicate that my mail has been read and the matter is being looked into/being taken care of.
hmm are you overseas? odd country? did it even have tracking? most countries dont (just customs check in) which only says yes it got to that country not the buyer.
as for reply no clue..pr is a bit... sigh, well you know from experience..
Ill bite my tongue but say i want what I paid for.. and its odd not getting the email or forum reply, and seeing how someone else isnt getting help for weeks now, makes me a bit concerned.
I'm in Israel, so I didn't expect an over night shipment, but neither did I expect it to take this long. Last order I made took about three weeks.
I also only got the information, that my order shipped at all, on the forums from Amy. No mail with a tracking number or any other sort of confirmation that the order was sent. That's why I suppose I appear as concerned as I do.
As I said, I don't have any problem with a package being lost, shit happens and I'm sure TellTale know what to do in such a case. I just want to know that I'm not being hung out to dry.
Finally received my package today after over two months of silence. Very disappointed in the lack of customer support exhibited in the email system and this forum.
hey verdas are you sure tracking is available where you live?
again sorry about being a broken record but after mailing tons over many countries, most just have a customs check and its not even given a number for tracking per say
ant292 where do you live? sometimes silence is better than flames back n forth esp when they have little to no control over the mail
ack why am I fighting for them! they can do it themselves
iled you back:From:
To: Aise ♪dâ_ãb♪ <aise@live.it>
Subject: Re: RE: Your Telltale support issue has been received [issue-42983]
Date: February 9, 2011 4:59 pm
From:
To: remoeved
Subject: Re: Multiple shipping question.
Date: January 25, 2011 4:01 pm
Hi Aise,
I can't calculate the difference in shipping cost for you without an exact address but if you add the items into your cart on the store you can remove items to see the difference. If you can provide me with your friends order numbers I can add their disc to your order after I get email confirmations from them.
"I just downloaded "Strongbad's Cool Game For Attractive People" off of your site. When I run it it gives me a space to fill in my login information, but when I click on the text box there's no cursor and nothing I type shows up in the box.
I'm a Mac user working with OS 10.6.6."
I emailed this complaint on January 21st, but received no reply beyond the automated confirmation assigning me the above number. I've resent the complaint on separate email accounts with no reply, and my spam and trash folders are both empty.
From:
To: remove
Subject: Re: Unlocking issue
Date: January 24, 2011 11:48 am
From:
To: remove
Subject: Re: Unlocking issue
Date: January 21, 2011 3:09 pm
Hi ,
There are a few things we can try to get Strongbad\'s Cool Game For Attractive People to run better on your mac.
First we need to make sure your computer is up to date. From the Apple menu and choose Software Update.
In the Software Update window, select the items you want to install, then click Install. Usually, you should install all available updates.
After all the updates are complete restart your computer.
If you have any applications open please close them fully by right clicking on the dock icon and selecting close.
Now try to run the game.
Let me know how these steps affected the issue please.
Thanks,
Amy
Thank you for getting back to me. My software is up to date, and I tried it with all other applications. The same problem persists. I still can't type anything in the text boxes.
Thank you for getting back to me. My software is up to date, and I tried it with all other applications. The same problem persists. I still can't type anything in the text boxes.
Oh yeah, I don't know if this helps, but sometimes when I run the game, It gives me one text box, and sometimes two.
Help I didnt get my Back to The Future License Plate
'issue-43275'
order : 600090084306930 :eek:
We canceled this order and sent you and email message with the refund, sorry you didn't get it the first time:
01/26/11 4:02pm $15.00 Item item not in stock
Hello,
I regret to inform you that the Back to the Future license plate you ordered is currently out of stock. Demand for this items has exceeded our expectations and our inventory is depleted, we are currently awaiting a new shipment from our supplier but they are unable to provide us with any delivery date. We have issued you a full refund. I am sorry for any inconvenience this may have caused.
Comments
issue-42782, order #600102396291364.
I sent an e-mail on January 20th about the unlock codes for Strong Bad's Cool Game for Attractive People (e-mail was specifically about episode 1, but none of the games work). I haven't gotten a reply, and I've checked my spam folder repeatedly to no avail.
Thanks!
I am going to PM the reply to you.
OK. But is there any way I can see the status of the order?
Hey Amy,
On the 14th of Januari you had the following to say about my shipment.
Yet now it's already Februari and the status still says that the shipment is on hold. Any updates?
Thanks in advance.
Joop
Sent a mail past Thurday. Just looking for any sort of feedback in regards to it.
In case you have already replied I did not recive any mail from you to either my inbox or spam folder.
Avidly waiting a reply
Veredus
With the rest of SBCGFAP (Episodes 2-5) not working for me also, I submitted the support issue emails Friday the 28th. I got back two replies that have not been resolved, these being
issue-43164
issue-43171
Both contained within Order #600102396291364
As far as the other two episodes, I did not even get the auto-reply in order to receive an issue number. I can re-send the request for the other two numbers, but I need to resolve these two issues before doing so because I don't know which two requests didn't get filed.
Thanks in advance!
Larry
I sent an e-mail to Support on the 28th of January regarding Order #600092888989831. The automated reply from support[at]telltalegames[dot]com informing me that the code for my case is 'issue-43147' has been the only e-mail I've received from Telltale Games.
Daniel.
Did you follow the steps described in this post?
I've emailed you back several times asking for the error message. A Dxdiag alone doesn't help.
From:
To: removed.net <removed.net>
Subject: Re: Order #6000918754871xx Not Recognized
Date: January 18, 2011 11:27 am
Hello,
I'm sorry the you haven't been able to get your free disc. Here is a coupon code that will allow you to get the discs for free.
removed and pmed
Please let me know if there is anything else I can help you with.
I stated in my original e-mail, and replies, that the error message I received was:
SAMMAX301.exe Application error
"The application failed to initialize properly (0xc0150002)"
Sent a message on January 31, haven't received a reply. It's about an order I placed on December 5th that I still haven't received.
It's been a week since I posted here for not getting a response to my mail.
Would appreciate some sort of feed back even if just to say that the matter is being looked into.
Veredus
"I just downloaded "Strongbad's Cool Game For Attractive People" off of your site. When I run it it gives me a space to fill in my login information, but when I click on the text box there's no cursor and nothing I type shows up in the box.
I'm a Mac user working with OS 10.6.6."
I emailed this complaint on January 21st, but received no reply beyond the automated confirmation assigning me the above number. I've resent the complaint on separate email accounts with no reply, and my spam and trash folders are both empty.
Regards Raging Rabbit
Keith
I have not gotten a reply and I believe it has been about a week. Since you are selling the t-shirts as of this writing, I can only assume Sam and Max season 3 is the holdup. If that is the case, please just ship the shirts and charge me for shipping or something because it's been since December and I really want them. Thanks.
'issue-43275'
order : 600090084306930 :eek:
My order has finally been submitted to the warehouse!
I think the moment is finally upon us!
Order #600089560666497
Ordered some stuff two months ago and they still haven't arrived. Two of my items have been out of stock since I ordered them and are holding back my order.
Can you split my order so the items I purchased that are in stock can be shipped to me now and the backordered items will ship whenever in stock?
Also, can I get an update on when these backordered items be in stock again?
Thank you
I will refer you to this post from another thread.
no reply going on 1 week about the CE dvd of DEVILS playhouse for the shipping cost.
Some reason its making me buy the game again when mark it. its been bought since april.
any clue why no one replies in emails anymore?
such a long thread.
Order #600086417175229
Sent a mail to support over two weeks ago and still haven't recived a reply even after posting on this thread twice (and now a third time).
After being told on the forums that my order has shipped out over a month ago (between the 17th and the 25th of December) I have still not recived it. I don't mind being told that the order has been lost or something of the sort but I would like to recive some sort of response to this, anything to indicate that my mail has been read and the matter is being looked into/being taken care of.
Veredus
as for reply no clue..pr is a bit... sigh, well you know from experience..
Ill bite my tongue but say i want what I paid for.. and its odd not getting the email or forum reply, and seeing how someone else isnt getting help for weeks now, makes me a bit concerned.
I also only got the information, that my order shipped at all, on the forums from Amy. No mail with a tracking number or any other sort of confirmation that the order was sent. That's why I suppose I appear as concerned as I do.
As I said, I don't have any problem with a package being lost, shit happens and I'm sure TellTale know what to do in such a case. I just want to know that I'm not being hung out to dry.
Veredus
issue-42931 24-01-2011
again sorry about being a broken record but after mailing tons over many countries, most just have a customs check and its not even given a number for tracking per say
ant292 where do you live? sometimes silence is better than flames back n forth esp when they have little to no control over the mail
ack why am I fighting for them! they can do it themselves
Emailed you back: Hello,
It seems you ordered BttF as a gift. The easiest way to correct this is to redeem your own gift code:
GIFT-236VX-S3W6Q-(removed)
To redeem your gift code please use this link: http://www.telltalegames.com/gifts
After you redeem the code you will be able to download the game and unlock it.
Thanks,
Amy
To: Aise ♪dâ_ãb♪ <aise@live.it>
Subject: Re: RE: Your Telltale support issue has been received [issue-42983]
Date: February 9, 2011 4:59 pm
From:
To: remoeved
Subject: Re: Multiple shipping question.
Date: January 25, 2011 4:01 pm
Hi Aise,
I can't calculate the difference in shipping cost for you without an exact address but if you add the items into your cart on the store you can remove items to see the difference. If you can provide me with your friends order numbers I can add their disc to your order after I get email confirmations from them.
Thanks,
Amy
Wheel: "Squeak Squeak"
From:
To: remove
Subject: Re: Unlocking issue
Date: January 24, 2011 11:48 am
From:
To: remove
Subject: Re: Unlocking issue
Date: January 21, 2011 3:09 pm
Hi ,
There are a few things we can try to get Strongbad\'s Cool Game For Attractive People to run better on your mac.
First we need to make sure your computer is up to date. From the Apple menu and choose Software Update.
In the Software Update window, select the items you want to install, then click Install. Usually, you should install all available updates.
After all the updates are complete restart your computer.
If you have any applications open please close them fully by right clicking on the dock icon and selecting close.
Now try to run the game.
Let me know how these steps affected the issue please.
Thanks,
Amy
Thank you for getting back to me. My software is up to date, and I tried it with all other applications. The same problem persists. I still can't type anything in the text boxes.
Oh yeah, I don't know if this helps, but sometimes when I run the game, It gives me one text box, and sometimes two.
We canceled this order and sent you and email message with the refund, sorry you didn't get it the first time:
01/26/11 4:02pm $15.00 Item item not in stock
Hello,
I regret to inform you that the Back to the Future license plate you ordered is currently out of stock. Demand for this items has exceeded our expectations and our inventory is depleted, we are currently awaiting a new shipment from our supplier but they are unable to provide us with any delivery date. We have issued you a full refund. I am sorry for any inconvenience this may have caused.
Thanks,
What OS are you using?
mac OS 10.6.6