"WalkingDead101.exe has stopped working" error
Hi,
We are currently investigating what is causing this to happen for a small percentage of the userbase for The Walking Dead, and we apologize for the inconvenience. There's a few fixes outlined in the technical support FAQ here: http://www.telltalegames.com/forums/showthread.php?t=29368
If those fixes aren't working for you, please reply to this thread and let me know me know what kind of hardware or software security your system is using. I need the following information:
1: Are you using a software firewall? If so, have you allowed access to the game?
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
3: Does the game work if you run it while disconnected from the Internet?
I don't need DXDiag information or any other system specific info apart from the information requested above. Please, no discussion of the issue in this thread. It's to gather information only.
Thanks,
Mike
We are currently investigating what is causing this to happen for a small percentage of the userbase for The Walking Dead, and we apologize for the inconvenience. There's a few fixes outlined in the technical support FAQ here: http://www.telltalegames.com/forums/showthread.php?t=29368
If those fixes aren't working for you, please reply to this thread and let me know me know what kind of hardware or software security your system is using. I need the following information:
1: Are you using a software firewall? If so, have you allowed access to the game?
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
3: Does the game work if you run it while disconnected from the Internet?
I don't need DXDiag information or any other system specific info apart from the information requested above. Please, no discussion of the issue in this thread. It's to gather information only.
Thanks,
Mike
This discussion has been closed.
Comments
Here's my info:
1: Are you using a software firewall? If so, have you allowed access to the game?
Yes, but I turned it off for the game along with all other listed suggestions simultaneously, and it still doesn't work.
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
I'm using Lavasoft's Ad-Aware/Ad-watch Live SW. It is up to date, but I also disabled/exited it before running the program.
3: Does the game work if you run it while disconnected from the Internet?
It does not, even in combination with all other listed suggestions.
Thanks for helping to get to the bottom of this, Mike! We all appreciate it!!! :-)
Yes
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Yes, Kaspersky.
3: Does the game work if you run it while disconnected from the Internet?
Yes
2. yes, norton
3. no
2. no
3. yes, works disabling internet and won't work at all without doing so
p.s. I'm temporarily visiting and playing in australia with a US bought copy if it matters
Any advice? - Cracking game!
No
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Yes, McAffre, Yes, No
3: Does the game work if you run it while disconnected from the Internet?
No
i don't think so i turned windows fire wall off
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
yes Microsoft essential and yes its up to date i looked i don't see any where that's its blocking the game
3: Does the game work if you run it while disconnected from the Internet?
no and i have done everything i can to try and fix this i have windows xp on my pc
2: Turned off my AV, did not have any effect
3: Disconnected from the Internet, still wouldn't launch
Are we totally screwed?
That's for the Steam version only though, right? Has anyone "fixed" the standalone version using the "disconnect internet" method?
It's getting a bit ridiculous that we've not had any word or support on this from Telltale. I'm getting rather worried, to be honest. Not very professional or good customer relations at all.
no
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Yes, Norton, disable it and still didnt work Same error.
3: Does the game work if you run it while disconnected from the Internet?
No
Game hasnt worked since day one in native windows 7 64 bit. ATI card
2.) No antivirus running in background, I perform Malware Bytes scans when needed.
3.) Internet off or on doesn't matter, it just crashes instantly.
I have tried every method available that I have found using Google over the past couple weeks and to no avail. I assumed at first it was because I was using windows 8 consumer preview but this seems to be an issue that is affecting all windows OS'es and not just mine.
Yes, the Windows 7 internal Firewall (if i turn it off this game still doesn't run)
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Yes, Avira Free Antivirus; Yes, is up to date, No
3: Does the game work if you run it while disconnected from the Internet?
No
http://imageshack.us/f/94/20120514120437.jpg/
Win 7 64 bit and Win XP too have this error
Antivirus Kaspersky disabled
Firewalls disabled enabled no help
Video card Geforce 250 gts
After run game http://imageshack.us/f/190/20120514121225.jpg/
after click to continue
http://imageshack.us/f/232/20120514121315.jpg/
yes security essent. yes
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
yes security essentials. microsoft, yes, no. tried it with disabling it even
3: Does the game work if you run it while disconnected from the Internet?
nope
In case it's the same issue, here are my responses to the questions
1: Are you using a software firewall? If so, have you allowed access to the game?
Using Norton Internet Security, and Steam has full access.
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Same as above, its up to date, and not blocking. I even turned off all of the firewall and A/V settings and still no luck.
3: Does the game work if you run it while disconnected from the Internet?
Doesn't work in any situation.
2 Yes, Microsoft Security Essential
3 No
No
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
No
3: Does the game work if you run it while disconnected from the Internet?
No......
i also tried all that stuff , first time i started it it says that Error Message, now when i start it, in steam it says iam in the game for about 3 seconds, then im back at the status online......
need help :-(
Telltale Games has encountered a problem and needs to close, we are sorry...
My Computer: 1GB, 1,6GHz, Windows XP
or
-software firewall?? like how? is it windows firewall..if so then yes.. other than that i have no other firewalls..
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
-yes! im using norton internet security.. just bought it earlier this year...
3: Does the game work if you run it while disconnected from the Internet?
-no! im sad.. i just bought it and i cant play.. im playing it from steam.. i cant play the game.. can u please help me as i just finished my final exam and i want to release some tension.. thank you very much! i love zombie games!
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?yes Norton 360
3: Does the game work if you run it while disconnected from the Internet? no
1: Are you using a software firewall? If so, have you allowed access to the game?Yes,Yes
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?Yes, norton 360
3: Does the game work if you run it while disconnected from the Internet?no its steam
Running windows 7, with a ATI 5770
P.S I use Norton
2. No
3. No
Ever since the game was updated through steam (for episode 2 obviously) it doesn't launch. Running Win7 64-bit with an Nvidia Geforce GTX 550Ti. All I get is "...exe has stopped working"
However, it's not seeing any of my ep1 saved games, just shows list of 3 New Game Slots. I know it's using the save game dir cos when I update the preferences the time stamp on prefs.prop changes. Trying to play ep1 just starts a new game and creates a new save overwriting the ones that are there.
Episode status just shows ep2 installed, nothing against ep1.
I guess this means my choices from ep1 aren't being carried over which is a bit crappy
Find it in the steam forums about walking dead.
P.S you still may have to run it as administrator
Edit: Now that I've finished ep1 like I did week before it sent me back to the starting streen. Ones I hit (click to continue) it started connecting and it never finished loading. Left it to load for over a hour and it didn't get to the menu for me to play ep2. I really think this games core system is messed up or the new ep is breaking something some how. I wiped my saved game and it loaded up the menu in a second after hitting continue. So something is up with the game saving or keeping track of the choice we make. : / take's the point out of the game when I can't even keep my choices from ep1 to carry over into ep2.
-yes, and yes. turned off firewall and tried to launch game, got the same error.
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
-yes. AVG. up to date. it is not blocking.
3: Does the game work if you run it while disconnected from the Internet?
-no. got the same error message.
this error seemed to have popped up after the patch for episode 2.
2- No
3- No
Game worked fine when I played Episode 1 when it came out.
I could log fine yesterday, manage to get tot he episode selection to download episode 2.
Game froze at this point and since then I never get passed the "Click to Continue" stage.
2 Yes, MSE. Have ensured that its not blocking access.
3 No
Everything was fine for Ep 1, the game ran perfectly. Downloaded Ep 2 before I went to bed last night, so I could play today. but now game says Connecting, then once this disappears, the game crashes. I've been trying to access the game all day.
I'm on XP and using Telltale exe, not Steam. I'm based in England, just in case that makes any difference.
Same here
Game freezes after connecting
1. Temporarily disabled. No change (did not work while disabled).
2. Norton 360 temporarily disabled. No change.
3. No
Occasionally, I can get direct game launch of WalkingDead101.exe to work by right-clicking executable and running as Administrator; other times, I encounter fatal Steam error "Failed to load platform modules". When game does launch, it has lost all state information (I must re-enter display resolution and full screen settings every time a successful launch occurs).
Running Windows 7 Pro 64-bit OS, 6-core W3680 Xeon CPU @ 3.33 GHz, 8 GB RAM, Sapphire HD6970 GPU, SSD disk drives.
Update: resolved problem by changing WalkingDead101.exe properties, selecting "Run this program as an administrator" under Compatibility tab - with no other Compatibility modes selected. Then, launched game through normal Steam launch process.
But if i shutdown the game ande want to restart it freezes again
Same here ....
yes
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
yes
3: Does the game work if you run it while disconnected from the Internet?
i dont test it and i can run the game in window mode. Its crash when ein try change to full screen.
At the beginn and only for one time it said something about direct 3d is not installed.
Every other games runs fine.
No.
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
No.
3: Does the game work if you run it while disconnected from the Internet?
No.
I'm running it on a MAcBook Pro Mid 2009, OSX Lion 10.7.4, 2.8 GHz Intel Core 2 Duo, 8GB ram, NVIDIA GeForce 9400M 256 MB
-yes, and yes.
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
-yes. McAfee, updated and not blocking
3: Does the game work if you run it while disconnected from the Internet?
-no. It showed the error one time and now not even that...
1: Are you using a software firewall? If so, have you allowed access to the game?
yes, and yes
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
yes, spybot, yes, and no
3: Does the game work if you run it while disconnected from the Internet?
no it does not