I had to delete everything and do an update with XBox Live. The glitches and freezing are a little better, but these quick action sequences suck really bad.
Maybe there needs to be an investigation into why this game was knowingly released while having major faults.
I couldn't agree more.
And I don't want to even hear that it is a memory issued when my console handles games like CoD with no issue. The game is broken and I would sooner have a refund than even get to play it at this point. There are plenty of games I could have bought with this money and would have been playing then right now, rather than trying to find out why I can't play such simply designed game.
Well it appears we still don't have an answer. I say if it isn't resolved by the end of the day with a fix or a refund we all post our complaints about Tell Tale and this game on rip off report. I'm also contacting Game Stop about this and am going to attempt go get store credit for the full amount to purchase a game that actually works. This will be the last game I buy from Tell Tale.
Does anyone have the customer service number on hand? Maybe if we all call we will het different results
Maybe there needs to be an investigation into why this game was knowingly released while having major faults.
They haven't yet fixed the issues with the download version, so I'm surprised the disc based version was released knowing it was likely to have those faults and its own.
Only reason I can think it was released was as a Christmas cash in rather than wanting to give the consumer the best product available.
I was having the same issue with not being able to paly episode 2 and having it restart at episode 1. So I replayed the last part of episode one and waited through the entire credits rather that just quitting when they started like I did the first time. After it went back to the title screen I was able to select episode 2 and play without problems. Hope that helps.
MattP,
I see the this thread subject replicated in multiple locations. That is, the stuttering, unplayable quality of The Walking Dead XBox 360 disc. In multiple places, you pose the following questions:
"How many storage devices do you have on your Xbox?
What type of storage devices are they (HDD, flash drive, MMU)?
How much free space do you have on each storage device (go to your system settings, then storage)?
Have you installed the Title Update through Xbox Live? "
Yet, after people answer these questions, with what they think are the reasonable expected specs of there XBox to run the game, you don't follow up with a solution. You don't tell us what specs we need to run this game. Are you just collecting a catalogue of information? How about some feedback? I see a lot of disgruntled customers on this site. What gives? Where is the explanation? For starters:
What are the required XBox specs for this game?
If there a forthcoming update that addresses these issues?
Will there be a recall?
I had downloaded the Title Update the other day, and it seemed to be working, but just today, as I was in the middle of Episode 2, once again, I was sent back to the beginning of Episode 1.
I lost all that progress. I think I need to just return the game.
I bought the disc version of this game after hearing good things about it. was soo excited to play it, but when i started, the framerate and chopiness was soo bad and unreliable it kinda gave me a headache just trying. will this be patched???
We are collecting data to attempt to properly replicate the issue and determine the userbase that appears to be affectd by this issue. Once we have determined the cause and/or a workaround for this issue, I will relay that to you. i do apologize for the delay.
For the people who are expereincing Episode 1 starting when they attempt to play Episode 2 (or later), can you please give me a little more information?
Is your xbox account an offline, silver (free), or gold account?
Are you playing online or offline?
Has Episode 1 been played or completed?
When Episode 1 loads instead of 2 (or later), does it load from the beginning or does it load your last checkpoint?
The choices i make change from chapter to chapter! I saved the girl and let Doug die...when i started episode 2, Doug was alive and the girl was dead? Anyone else having this problem?
SO many people have this exact same problem and they do NOTHING about it.
Tomorrow, I will call, over and over and over and over demanding a refund for the downloadable version. If not that, then i will call just to be a pest because they wasted my time AND money
Installed the update through XBL and I do play on the slim without the mega hard drive because I do not download very much. That should not be a requirement to play this game. This is the only game that I have ever seen that offered as a solution. Game is unplayable and unenjoyable.
I was really pumped for this. I waited specifically for the disc release collector's edition. I am not rich by any means and saved up for this and paid $75. I tried to return it to Gamestop and they said it is Telltale's problem to fix. I truly hope there is something in the works to remedy this. Too many games get released these days that are unfinished and need patching.
I've been experiencing problems with my retail copy of The Walking Dead. I posted in another thread, but felt the need of this issue to be addressed. The game restarts to the beginning of episode one after I try to load episode 2 after completing the first episode.
Background info is that I have a Xbox 360-S 250GB with the MFR date 2013-03-24 and serial number 481269521205. I have been an Xbox live gold member since 2009.
I have had experience similar problems with your previous game, Jurassic Park. I wish this problem to be solved in a timely matter and I want to enjoy the entire of the game in my own style please.
These games should be pulled from the shelf. Still no response on a refund or a fix for the problem. I will be calling Tell Tale first thing Monday morning and if they don't fix it then maybe we need to find an address for someone higher up and start sending letters. This is getting ridiculous.
The guys on the PC side have it even worse, nobody's even said "We're going to fix this." for them. I sent an email in on Monday and still haven't gotten a response. Not that the problems the console players are dealing with are any more excusable, of course.
Honestly, I think our best shot would be to just get the word out to as many people as possible about all of these issues. Write blogs, make noise on twitter, maybe even submit tips about the problems to gaming news sites. At some point this has to get loud enough for them to get this stuff fixed, right?
The guys on the PC side have it even worse, nobody's even said "We're going to fix this." for them. I sent an email in on Monday and still haven't gotten a response. Not that the problems the console players are dealing with are any more excusable, of course.
Honestly, I think our best shot would be to just get the word out to as many people as possible about all of these issues. Write blogs, make noise on twitter, maybe even submit tips about the problems to gaming news sites. At some point this has to get loud enough for them to get this stuff fixed, right?
I'm definitely on board with that. Going to make a video right now with the issue I'm having with the game and get it on youtube. I'll link it once I'm finished so we can get that out as well.
I so looked forward to this on disc but, I know it's white noise at this point but, My Xbox 360 slim 250GB can not get past the first episode...well I did manage to get 2 to load but then three would not and when I played 2 it remembered none of my previous choices. Please tell me if there is hope or do I (we) need to return this game and maybe get the download...I waited for the disc because I would rather have a hard copy but, this hard copy seems to be screwed. Any good answer would be nice...what I have played I enjoy and when (if) it's fixed I will play again.
i bought the game on thursday from target, tried to play it and was instantly getting irritated with the game's glitches, i thought maybe it would stop after a little while but i got fed up at the part when you get to hershel's barn and the zombies attack. and what really really bugs me is i tried to return the game and they wouldn't let me get a refund, only exchange it for another copy, why would i want another copy of a game that doesn't even work?
The guys on the PC side have it even worse, nobody's even said "We're going to fix this." for them. I sent an email in on Monday and still haven't gotten a response. Not that the problems the console players are dealing with are any more excusable, of course.
Honestly, I think our best shot would be to just get the word out to as many people as possible about all of these issues. Write blogs, make noise on twitter, maybe even submit tips about the problems to gaming news sites. At some point this has to get loud enough for them to get this stuff fixed, right?
good luck getting a response, customer service and anyone in those head offices don't give a rats ass about us, we deserve a refund if anyone hasn't gotten one yet. i know i deserve one
good luck getting a response, customer service and anyone in those head offices don't give a rats ass about us, we deserve a refund if anyone hasn't gotten one yet. i know i deserve one
Oh, believe me, I have absolutely zero confidence in Telltale. Between posts on this forum, trying to contact them on twitter and that email, I'm seeing that this just does not seem to be much of priority to them. The feeling I'm getting is the same I had once after paying for an item from a private seller online, and then realizing I'd been screwed. I tried to contact him for answers, and everything went ignored. There was nothing I could do.
That's why I think making more people aware of it is our best bet. It seems like a long shot certainly, but if enough people know about all the problems we're having with this, maybe Telltale will finally realize that they need to communicate better. Ignoring a thousand people is a lot more difficult than ignoring just ten. I submitted information about all of this to three gaming sites, and I'm gonna try a few other blogs next week if nothing gets done.
Oh, believe me, I have absolutely zero confidence in Telltale. Between posts on this forum, trying to contact them on twitter and that email, I'm seeing that this just does not seem to be much of priority to them. The feeling I'm getting is the same I had once after paying for an item from a private seller online, and then realizing I'd been screwed. I tried to contact him for answers, and everything went ignored. There was nothing I could do.
That's why I think making more people aware of it is our best bet. It seems like a long shot certainly, but if enough people know about all the problems we're having with this, maybe Telltale will finally realize that they need to communicate better. Ignoring a thousand people is a lot more difficult than ignoring just ten. I submitted information about all of this to three gaming sites, and I'm gonna try a few other blogs next week if nothing gets done.
You're not being ignored, and in this instance, Telltale did communicate promptly about the issue. Matt P is a Telltale staff member, and he responded immediately to the problem in this thread.
We are collecting data to attempt to properly replicate the issue and determine the userbase that appears to be affected by this issue. Once we have determined the cause and/or a workaround for this issue, I will relay that to you. i do apologize for the delay.
It's only been 4 days since the retail release of the game. The problem has to be pinned down in the code (and with hundreds of thousands of lines of code in a program, this process takes a while), a patch needs to be coded, that patch needs to be sent to Microsoft, where it needs to be approved by Microsoft, and then Microsoft has to release it on their server. The Telltale team is working on the problem, please be patient as the process isn't immediate.
You're not being ignored, and in this instance, Telltale did communicate promptly about the issue. Matt P is a Telltale staff member, and he responded immediately to the problem in this thread.
It's only been 4 days since the retail release of the game. The problem has to be pinned down in the code (and with hundreds of thousands of lines of code in a program, this process takes a while), a patch needs to be coded, that patch needs to be sent to Microsoft, where it needs to be approved by Microsoft, and then Microsoft has to release it on their server. The Telltale team is working on the problem, please be patient as the process isn't immediate.
If the problem in this post gets addressed, then that's great, I'm happy for the people who are actually getting what they paid for. The problem is, as you pointed out, that the quick response was only in this instance. This is far from the only problem going on with the game, some of which first popped up months ago and still haven't been fully addressed. That's where most of my issues lie. I mentioned that I sent an email on Monday. No response, and I have no idea when or if to expect one. I sent two messages on twitter, no response. 6 or 7 forum posts, The one you responded to was the first one to get any attention from anyone besides just other users. To put it mildly, it's frustrating. And that's why I feel like I'm flailing around here in the dark, pushing for a resolution that isn't going to come.
i have 1 telltale game, back to the future for wii, that worked ok but this game is bs and a waste of $30, it pissed me off ever since i got it. i went to target and all the copies were sold out, i feel sorry for the people who bought it
i've been spamming their twitter page.... no response.
i am so genuinely disappointed. Nor can i return my game to EB games. As a university student, i save money to buy your piece of shit game you cant even make properly
Comments
I couldn't agree more.
And I don't want to even hear that it is a memory issued when my console handles games like CoD with no issue. The game is broken and I would sooner have a refund than even get to play it at this point. There are plenty of games I could have bought with this money and would have been playing then right now, rather than trying to find out why I can't play such simply designed game.
it's doing the same exact thing with my Xbox 360 disc..
it refuses to allow me to play anything but chapter 1, from the very start of the game.
it's ridiculous, i'm so frustrated right now..
i've played chapter 1 at least four times through now, none of my saves will work?!
i'm ready to take the game back to Target, for a refund/store credit...
Does anyone have the customer service number on hand? Maybe if we all call we will het different results
Only reason I can think it was released was as a Christmas cash in rather than wanting to give the consumer the best product available.
I see the this thread subject replicated in multiple locations. That is, the stuttering, unplayable quality of The Walking Dead XBox 360 disc. In multiple places, you pose the following questions:
"How many storage devices do you have on your Xbox?
What type of storage devices are they (HDD, flash drive, MMU)?
How much free space do you have on each storage device (go to your system settings, then storage)?
Have you installed the Title Update through Xbox Live? "
Yet, after people answer these questions, with what they think are the reasonable expected specs of there XBox to run the game, you don't follow up with a solution. You don't tell us what specs we need to run this game. Are you just collecting a catalogue of information? How about some feedback? I see a lot of disgruntled customers on this site. What gives? Where is the explanation? For starters:
What are the required XBox specs for this game?
If there a forthcoming update that addresses these issues?
Will there be a recall?
This problem is not going away.
I lost all that progress. I think I need to just return the game.
How disappointing.
Is your xbox account an offline, silver (free), or gold account?
Are you playing online or offline?
Has Episode 1 been played or completed?
When Episode 1 loads instead of 2 (or later), does it load from the beginning or does it load your last checkpoint?
I have a XBOX 360 4GB slim, with nearly all of the 4gb still available. Tried switching networks, still skipping. It has to be with the game itself
PLEASE FIX THIS ASAPPP!!!!!!!!
Tomorrow, I will call, over and over and over and over demanding a refund for the downloadable version. If not that, then i will call just to be a pest because they wasted my time AND money
I was really pumped for this. I waited specifically for the disc release collector's edition. I am not rich by any means and saved up for this and paid $75. I tried to return it to Gamestop and they said it is Telltale's problem to fix. I truly hope there is something in the works to remedy this. Too many games get released these days that are unfinished and need patching.
Background info is that I have a Xbox 360-S 250GB with the MFR date 2013-03-24 and serial number 481269521205. I have been an Xbox live gold member since 2009.
I have had experience similar problems with your previous game, Jurassic Park. I wish this problem to be solved in a timely matter and I want to enjoy the entire of the game in my own style please.
Honestly, I think our best shot would be to just get the word out to as many people as possible about all of these issues. Write blogs, make noise on twitter, maybe even submit tips about the problems to gaming news sites. At some point this has to get loud enough for them to get this stuff fixed, right?
I'm definitely on board with that. Going to make a video right now with the issue I'm having with the game and get it on youtube. I'll link it once I'm finished so we can get that out as well.
Thanks
good luck getting a response, customer service and anyone in those head offices don't give a rats ass about us, we deserve a refund if anyone hasn't gotten one yet. i know i deserve one
Oh, believe me, I have absolutely zero confidence in Telltale. Between posts on this forum, trying to contact them on twitter and that email, I'm seeing that this just does not seem to be much of priority to them. The feeling I'm getting is the same I had once after paying for an item from a private seller online, and then realizing I'd been screwed. I tried to contact him for answers, and everything went ignored. There was nothing I could do.
That's why I think making more people aware of it is our best bet. It seems like a long shot certainly, but if enough people know about all the problems we're having with this, maybe Telltale will finally realize that they need to communicate better. Ignoring a thousand people is a lot more difficult than ignoring just ten. I submitted information about all of this to three gaming sites, and I'm gonna try a few other blogs next week if nothing gets done.
It's only been 4 days since the retail release of the game. The problem has to be pinned down in the code (and with hundreds of thousands of lines of code in a program, this process takes a while), a patch needs to be coded, that patch needs to be sent to Microsoft, where it needs to be approved by Microsoft, and then Microsoft has to release it on their server. The Telltale team is working on the problem, please be patient as the process isn't immediate.
If the problem in this post gets addressed, then that's great, I'm happy for the people who are actually getting what they paid for. The problem is, as you pointed out, that the quick response was only in this instance. This is far from the only problem going on with the game, some of which first popped up months ago and still haven't been fully addressed. That's where most of my issues lie. I mentioned that I sent an email on Monday. No response, and I have no idea when or if to expect one. I sent two messages on twitter, no response. 6 or 7 forum posts, The one you responded to was the first one to get any attention from anyone besides just other users. To put it mildly, it's frustrating. And that's why I feel like I'm flailing around here in the dark, pushing for a resolution that isn't going to come.
i am so genuinely disappointed. Nor can i return my game to EB games. As a university student, i save money to buy your piece of shit game you cant even make properly
kudos for stealing money from us.