I sent an email to support on 14/11 requesting unlock codes for Sam & Max seasons 2 & 3, as I can't unlock them using my email/password. I received a message from support on 23/11, in which I was asked a question regarding the email address under which I bought the games, to which I replied. Since then, I haven't heard anything. I appreciate that supplying unlock codes for two seasons may take some time, but it has been 12 days since my original message and I'm getting kinda frustrated that I've only been able to play one episode in the considerable amount of time since I bought the games.
Because I didn't receive any response I'll write it here.
I purchased Sam and Max seasons 1-3 bundle. When I try to enter my order number in upgrade field it reports it as invalid number. Can I order DVD version for these 3 seasons or not with this purchase?
Thanks
I replied to your email the same day, are the disc no longer in your cart?
Is the reason you haven't read my PM because you get so much E-Mails it takes time to get through them all? I just don't wanna feel like I'm being ignored,lol
I'm an idiot and marked your message as read without replying, totally my fault. Try it now.
I received it then and now again, Amy, the problem is there's nothing in my cart and when i try to get the DVD at the store the price is still the normal price. Thanks for answering!
I hate to ask this but can you pm me your email one more time? Maybe I'm entering it wrong.
ammm, i have ordered sam and max season 3 dvd some time ago,I think this is my order number [Removed Order ID] I also was a contest runner, and I had send my reply with which pack I would like (the sam and max pack) but i never had an answer or a shipping notification, i didnt said anything before, scinse i ordered my dvd a long time ago and isnt hear jet,first a t-shirt arraived, and i had ordered it afer the video, so i thougth the dvd wasnt ready jet, so that could mean the pack of sam and max wasnt, ready ether. Thancks for the atention Alan and Amy , o yes, and i dont have anything on my spam mail.
Request sent 11/26; other than the automated email response I have not heard anything. I only use manual activation (See my other responses for why if you wonder - I only use Windows computer for gaming. I purchase via linux.)
Thank you!
Hi, sorry to be a bother, but I'm waiting for a response to issue-38916 regarding adding my DVDs (TOMI, Sam and Max 1,2+3) to my cart... I really don't want to miss this day's discount...
Also, as I already have the TOMI games, can I get the Deluxe copy as a gift? It
not coming up as an option.
Can you lock my current cart until you add the DVDs, or will I miss out on the discount?
Hi, sorry to be a bother, but I'm waiting for a response to issue-38916 regarding adding my DVDs (TOMI, Sam and Max 1,2+3) to my cart... I really don't want to miss this day's discount...
Also, as I already have the TOMI games, can I get the Deluxe copy as a gift? It
not coming up as an option.
Can you lock my current cart until you add the DVDs, or will I miss out on the discount?
what have i done to be so ignored xD...could be my bad english?
If your question is related to your previous post, I'm not sure why you haven't received a reply yet, but just know that The Devil's Playhouse DVD is not shipping yet (and would therefore delay the shipping of any order or contest prize that it's a part of).
Hi Amy, have you accidentally skipped past my post (no.51)? You seem to have answered all the posts following mine...
I did, sorry. Things got a little crazy around here with the sale.
There was a thread about the unlock error with macs a while back that I'll try to dig up.
For now I've added an individual episode of DPH to your account, can you try unlocking using your username so we can see if it's an error with the bundle or something else.
I did, sorry. Things got a little crazy around here with the sale.
There was a thread about the unlock error with macs a while back that I'll try to dig up.
For now I've added an individual episode of DPH to your account, can you try unlocking using your username so we can see if it's an error with the bundle or something else.
I tried and it came up with the same 'UNLOCK_EMPTY' error code... It may be to do with my university's internet server, which restricts certain things, such as online connectivity for most games...
I have many questions in forums and into the support@
no one replies
One is about the current deal of W&G its not using the FREE DVD with any purchase
even tried (of = or greater value item) and it still didnt count. This happened with BTTF as well.. luckily I had bought it already
some questions are about BTTF merch and whats what and is it remakes or backstock from webstores etc.
elp? esp on the new set, I know someone who would love that W&G if i bought a poster set or something again.
Semi proof of the order not taking effect for the W&G
As of ten minutes ago i tried to order yet another case file and the dvd then the poster set casefile and dvd.. still nothing...
Sam & Max Season Two Case File
All sorts of trinkets
$5.95
The Devil’s Playhouse Movie Poster Set – 5 In All
$19.95
Wallace & Gromit's Grand Adventures + Collector's DVD
$19.95
I have many questions in forums and into the support@
no one replies
One is about the current deal of W&G its not using the FREE DVD with any purchase
even tried (of = or greater value item) and it still didnt count. This happened with BTTF as well.. luckily I had bought it already
some questions are about BTTF merch and whats what and is it remakes or backstock from webstores etc.
elp? esp on the new set, I know someone who would love that W&G if i bought a poster set or something again.
Do you have a ticket number for the support email.
And todays special is not working for some reason so please use this coupon code.
uhh.. why would I want a collectors edition digital version LOL
odd ... hope as amy said its working by at least today,
Still miffed about lack of replies or id have bought tons more.
But hey its the holidays and tons of games and merch popped up
even those S&M case files were not in TTG store as well as the deluxe MI box.
Hope Mark finally got his..was about to give him mine for a nick bounty picture he has owed me for yeaaaaars.
lol
@gabriele are you trying to buy the DVD as well? or just the digi ver?
Comments
What was your ticket number?
I replied to your email the same day, are the disc no longer in your cart?
I'm an idiot and marked your message as read without replying, totally my fault. Try it now.
I hate to ask this but can you pm me your email one more time? Maybe I'm entering it wrong.
Yaaaaay! They are in mah cart now! Thank you very much!
The 1st DVD being backordered kinda sucks, but thank you nonetheless
[issue-38228]
I replied asking for what email you bought these under or your order number, I don't see a response back from you.
issue-38585
issue-38729
Please cancel order [Removed Order ID] Placed November 25, 2010
It has been replaced by another one on November 27
Thank you for your help
I replied on Tuesday 23/11, the same day I received your message... I bought the games under the email from which I've been corresponding with you.
I still have not received any reply to issue-38563
Could you please cancel my order [Removed Order ID] before it ships!
Thanks
Thank you!
Im getting this message on order i placed on November 25, 2010;
"Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info."
Is this long shipping time usual?
I replied to you earlier today. Sorry it took so long.
It actually ships much faster than that in most cases, it just takes a little time for our shipping company to update us.
Thanks
Did you reply by e-mail? I didn't get any, and there is nothing in my spam folder.
No, there is nothing in my cart. And I checked every day since I reported this.
My tag number is 'issue-38859'.
Sorry if I'm being impatient.
I added them again, can you try it now?
Added them for you. Sorry it took so long. The sale blew up my inbox and I'm still recovering.
Also, as I already have the TOMI games, can I get the Deluxe copy as a gift? It
not coming up as an option.
Can you lock my current cart until you add the DVDs, or will I miss out on the discount?
Adding them for you now.
Thankyou kindly!
If your question is related to your previous post, I'm not sure why you haven't received a reply yet, but just know that The Devil's Playhouse DVD is not shipping yet (and would therefore delay the shipping of any order or contest prize that it's a part of).
Shopping cart seems to empty, checked it yesterday and this morning.
The DVD's showed up in my cart today.
Thanks!
You can close my support request.
I did, sorry. Things got a little crazy around here with the sale.
There was a thread about the unlock error with macs a while back that I'll try to dig up.
For now I've added an individual episode of DPH to your account, can you try unlocking using your username so we can see if it's an error with the bundle or something else.
I tried and it came up with the same 'UNLOCK_EMPTY' error code... It may be to do with my university's internet server, which restricts certain things, such as online connectivity for most games...
no one replies
One is about the current deal of W&G its not using the FREE DVD with any purchase
even tried (of = or greater value item) and it still didnt count. This happened with BTTF as well.. luckily I had bought it already
some questions are about BTTF merch and whats what and is it remakes or backstock from webstores etc.
elp? esp on the new set, I know someone who would love that W&G if i bought a poster set or something again.
Semi proof of the order not taking effect for the W&G
As of ten minutes ago i tried to order yet another case file and the dvd then the poster set casefile and dvd.. still nothing...
Sam & Max Season Two Case File
All sorts of trinkets
$5.95
The Devil’s Playhouse Movie Poster Set – 5 In All
$19.95
Wallace & Gromit's Grand Adventures + Collector's DVD
$19.95
Do you have a ticket number for the support email.
And todays special is not working for some reason so please use this coupon code.
since bonnie talked last!
first emily then bonnie now you? LOL nice to meet ya!
MAN are you fast!
should I make a new ticket considering the xmas hectic stuffs?
ENTERED THE CODE FOR TODAYS SPECIAL
seemed to do nothing, didnt error or reduce the price
did I miff it?
Thanks!
odd ... hope as amy said its working by at least today,
Still miffed about lack of replies or id have bought tons more.
But hey its the holidays and tons of games and merch popped up
even those S&M case files were not in TTG store as well as the deluxe MI box.
Hope Mark finally got his..was about to give him mine for a nick bounty picture he has owed me for yeaaaaars.
lol
@gabriele are you trying to buy the DVD as well? or just the digi ver?
I tried to buy the dvd version but the code did not work.
It looks like it works only on digital version.
So id just wait for a bit see if later they fix things once they even get in the orfice
its 4:15 am where they are
I checked again, and nothing.
"Your cart is currently empty!"