As I said in my thread, it's going to make people untrusting towards future telltale games because we have paid for a season pass to 'get episodes as they become available' and it looks like we are having to wait. I know its only 24 hours, but it's still unacceptable.
If this is true, then TTG should be ashamed of themselves. Truly. This is disgraceful. I wonder if after winning GOTY they expanded and hired … morepeople because they decided to make more games more frequently (which you should do). This is only speculation but, if true, they hired some incompetent people or have very poor organizational skills.
Whatever the circumstance, TTG should hold themselves accountable and realize the utter FAIL they have on their hands right now. It's time to own up and compensate season pass holders.
TelltaleMike Telltale Staff
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I apologize for any inconvenience caused by this. We are aware of the issue on XBOX Live Mark… moreetplace affecting Season Pass owners of The Wolf Among Us where the user is still prompted to purchase Episode 2 even though they own the Season Pass. There appears to be an issue on XBOX Live affecting multiple titles with DLC offerings and Microsoft is actively working to resolve the issue. We apologize for the inconvenience and are hopeful it will be resolved soon.
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New Comment Posted today at 11:36am
(This is what they sent me)
thanks for the info green tee! i went ahead and chatted with support and they told me to do the same and refunded me! downloadinf the episode … morenow!
But seriously its messed up on ether end wether its xbox/MS or telltalegames. Since i buy a lot of games from them this is the first time i had a issue like this.
I'm bummed like everyone else that I can't access the new episode via my season pass, but damn you guys are a bunch of whiners. You should be embarrassed of yourselves. Grown-ass adults whining like children. Sometimes things don't go according to plan, deal with it.
Great. First I don't get to play Walking Dead Season 2 for a month because Telltale suddenly doesn't like people in Ireland and New Zealand, now the pass is broken? Yay.
Look, I don't mind- I wasn't even gonna start Smoke and Mirrors until Friday, but as a person who's been shafted thanks to someone at Microsoft and/or Telltale messing up, I'm starting to get annoyed.
I can't believe that instead of apologizing, both parties are just blaming each other. This is ridiculous school-yard crap. No one will get an apology. No one will get a refund. Everyone will just have to swallow getting the game late from a developer that I personally wish did not have my money, and that will just have to be good enough. It's not good enough. The delays, and now this have been handled so poorly and Telltale hasn't deigned to hint at an apology. I really want someone to prove me wrong.
irish fan here...telltale had become my favourite developer i had only bought one season pass before the wolf among us because i felt so ripped off with the last one .So with TWD still delayed in Ireland and and now this i wont be buying any more of their products or recommending them to every gamer i know.This is no way to treat your fans
Great. First I don't get to play Walking Dead Season 2 for a month because Telltale suddenly doesn't like people in Ireland and New Zealand, n… moreow the pass is broken? Yay.
Look, I don't mind- I wasn't even gonna start Smoke and Mirrors until Friday, but as a person who's been shafted thanks to someone at Microsoft and/or Telltale messing up, I'm starting to get annoyed.
Hopefully this problem can be resolved soon.
I'm bummed like everyone else that I can't access the new episode via my season pass, but damn you guys are a bunch of whiners. You should be … moreembarrassed of yourselves. Grown-ass adults whining like children. Sometimes things don't go according to plan, deal with it.
The issue is that we purchased a product and then did not get what we paid for. It's fraud and it's disrespectful and if you're ok with being treated like you don't matter then carry on. We were cheated and it's not ok with me.
I'm bummed like everyone else that I can't access the new episode via my season pass, but damn you guys are a bunch of whiners. You should be … moreembarrassed of yourselves. Grown-ass adults whining like children. Sometimes things don't go according to plan, deal with it.
Great. First I don't get to play Walking Dead Season 2 for a month because Telltale suddenly doesn't like people in Ireland and New Zealand, n… moreow the pass is broken? Yay.
Look, I don't mind- I wasn't even gonna start Smoke and Mirrors until Friday, but as a person who's been shafted thanks to someone at Microsoft and/or Telltale messing up, I'm starting to get annoyed.
Hopefully this problem can be resolved soon.
I can't believe that instead of apologizing, both parties are just blaming each other. This is ridiculous school-yard crap. No one will get an… more apology. No one will get a refund. Everyone will just have to swallow getting the game late from a developer that I personally wish did not have my money, and that will just have to be good enough. It's not good enough. The delays, and now this have been handled so poorly and Telltale hasn't deigned to hint at an apology. I really want someone to prove me wrong.
I really want Telltale to prove me wrong*
I can't believe that instead of apologizing, both parties are just blaming each other. This is ridiculous school-yard crap. No one will get an… more apology. No one will get a refund. Everyone will just have to swallow getting the game late from a developer that I personally wish did not have my money, and that will just have to be good enough. It's not good enough. The delays, and now this have been handled so poorly and Telltale hasn't deigned to hint at an apology. I really want someone to prove me wrong.
I really want Telltale to prove me wrong*
Actually nowadays most companies (in 'Murika at least) put it in the TOS that if you have any issues with them you can only settle with arbitration (which most often sides with the giant company) and also that you can't form a class action lawsuit against them.
For everyone that has the ability to buy it or has already purchased it make sure you choose "Billing- other" as the reason that you are contacting MS Support. The first time I tried I spoke to someone after choosing "Downloadable Content" as the reason I was contacting them and got no where. Was told I could not get a refund if I purchased it and would have to wait 24-48 hours before it would work correctly.
Then I remembered that the billing department is a level 2 support department and contacted them. Before I even asked I was offered the "buy and then get refunded" solution right away. He got the refund processed in about 2 minutes and the whole session lasted less then 5 minutes.
Hope this helps anyone else who has been told they couldn't get a refund.
I'm bummed like everyone else that I can't access the new episode via my season pass, but damn you guys are a bunch of whiners. You should be … moreembarrassed of yourselves. Grown-ass adults whining like children. Sometimes things don't go according to plan, deal with it.
Xbox members, do you own a "The Wolf Among Us" Season Pass but are being asked to pay for episode 2 "Smoke & Mirrors?" Our team is engaged and hard at work trying to get this fixed. Thanks for your patience while we work. We'll update you on our progress in one hour.
^that was posted on Xbox's support page. So just hang in there guys!
Not sure if it's the same for US people but in the UK it seems Microsoft have hiked the price up for episode 2. Episode 1 was £3.49, but now e… morepisode 2 is £3.99... So yeah fuck you Microsoft, I'm glad I bought the season pass when I did... but then again when shit like this happens it makes me wish I didn't bother.
seriously they have great customer support from my few instances i needed them and they always come through by resolving the issue but compensation was not expected.
Really sucks people waited so long for episode 2 from the beginning and this happens. I didnt get into the series till episode 1 was offered free and bought the pass asap cause i loved it.
Xbox members, do you own a "The Wolf Among Us" Season Pass but are being asked to pay for episode 2 "Smoke & Mirrors?" Our team is engaged… more and hard at work trying to get this fixed. Thanks for your patience while we work. We'll update you on our progress in one hour.
^that was posted on Xbox's support page. So just hang in there guys!
I'm not suggesting you don't have the right to whine, I'm just letting you know you sound like a child throwing a tantrum.
MS and Telltale are aware of the issue and are working on it. Do you really think they tried to screw over their loyal customers? The ones who paid for the game in advance? Of course they didn't, or else the issue would've been on all platforms, not just Xbox Live. I'm sure they are more upset internally then even you are.
I just love you guys and I don't even know ya! This is all summing up how I feel.
I always liked Telltale and Microsoft and now I feel like I'm just being punished for it.
I am warning my friends now, since they are both Borderlands and GoT fans, not to buy the Season Pass or, if you do, buy it from Steam.
It would be nice though if one or both parties took the blame for this and apologized. This didn't happen with Steam or PSN.
I just love you guys and I don't even know ya! This is all summing up how I feel.
I always liked Telltale and Microsoft and now I feel like … moreI'm just being punished for it.
I am warning my friends now, since they are both Borderlands and GoT fans, not to buy the Season Pass or, if you do, buy it from Steam.
It would be nice though if one or both parties took the blame for this and apologized. This didn't happen with Steam or PSN.
That's so edgy I think I cut myself. Anyone know of any good 3ds games? I just got one recently and I haven't bothered to keep up to date with what's out for it or is coming out for it.
This forum is like group therapy, lol. I had a shitty day at work and just wanted to come home and play the next episode. It looks like the Microsoft service alert was last updated at 4:33 pm CST. Still no fix yet
I just love you guys and I don't even know ya! This is all summing up how I feel.
I always liked Telltale and Microsoft and now I feel like … moreI'm just being punished for it.
I am warning my friends now, since they are both Borderlands and GoT fans, not to buy the Season Pass or, if you do, buy it from Steam.
It would be nice though if one or both parties took the blame for this and apologized. This didn't happen with Steam or PSN.
Comments
As I said in my thread, it's going to make people untrusting towards future telltale games because we have paid for a season pass to 'get episodes as they become available' and it looks like we are having to wait. I know its only 24 hours, but it's still unacceptable.
BULLSHIT!!! This is a coding issue on TT's side and they are trying to put the blame on MS. Effff you TT. I was neutral till I just read that BS.
MS is doing the right thing...TT is completely in the wrong...it's a damn coding issue not matter what BS they feed us.
It seems Telltale and Microsoft are blaming each other... WHAT is going on?! I just want to play!!
I'm bummed like everyone else that I can't access the new episode via my season pass, but damn you guys are a bunch of whiners. You should be embarrassed of yourselves. Grown-ass adults whining like children. Sometimes things don't go according to plan, deal with it.
Great. First I don't get to play Walking Dead Season 2 for a month because Telltale suddenly doesn't like people in Ireland and New Zealand, now the pass is broken? Yay.
Look, I don't mind- I wasn't even gonna start Smoke and Mirrors until Friday, but as a person who's been shafted thanks to someone at Microsoft and/or Telltale messing up, I'm starting to get annoyed.
Hopefully this problem can be resolved soon.
Telltale is like the great white buffalo....I love you sooo much, but you hurt me all the time.
Also I love all your posts.....it helps pass the time away!
I can't believe that instead of apologizing, both parties are just blaming each other. This is ridiculous school-yard crap. No one will get an apology. No one will get a refund. Everyone will just have to swallow getting the game late from a developer that I personally wish did not have my money, and that will just have to be good enough. It's not good enough. The delays, and now this have been handled so poorly and Telltale hasn't deigned to hint at an apology. I really want someone to prove me wrong.
I really want Telltale to prove me wrong*
irish fan here...telltale had become my favourite developer i had only bought one season pass before the wolf among us because i felt so ripped off with the last one .So with TWD still delayed in Ireland and and now this i wont be buying any more of their products or recommending them to every gamer i know.This is no way to treat your fans
Unofficially, I'm not an adult, lol.
The issue is that we purchased a product and then did not get what we paid for. It's fraud and it's disrespectful and if you're ok with being treated like you don't matter then carry on. We were cheated and it's not ok with me.
I don't think it's a mistake. It seems like a calculated decision that increase revenues at the cost of the consumer's dignity.
Anyone know how to start a lawsuit to hit them in the wallet, the only place they care about, like you do with strippers?
well Microsoft need to pull their socks coz i don't want to wait till the summer to play the rest of this epic game
Having been a loyal customer of microsoft and telltale for years, I have to say that I am very disappointed in them both.
I apologize and I'm sorry...does that help any?
The xbox live service status page says they will update on their progress in 1 Hour.
Actually nowadays most companies (in 'Murika at least) put it in the TOS that if you have any issues with them you can only settle with arbitration (which most often sides with the giant company) and also that you can't form a class action lawsuit against them.
Just out of curiosity, anyone have any idea what the other games with dlc problems are?
Pretty sure that's what they have been saying since the game "released" 12 1/2hrs ago,
For everyone that has the ability to buy it or has already purchased it make sure you choose "Billing- other" as the reason that you are contacting MS Support. The first time I tried I spoke to someone after choosing "Downloadable Content" as the reason I was contacting them and got no where. Was told I could not get a refund if I purchased it and would have to wait 24-48 hours before it would work correctly.
Then I remembered that the billing department is a level 2 support department and contacted them. Before I even asked I was offered the "buy and then get refunded" solution right away. He got the refund processed in about 2 minutes and the whole session lasted less then 5 minutes.
Hope this helps anyone else who has been told they couldn't get a refund.
They might have, although I don't recall seeing the red text alert message at the top of their website earlier. I could have missed it though.
"You should be embarrassed of yourselves".
Oh, f*ck off. We have the right to voice our opinions if we want to no matter how upset we are.
None
Xbox members, do you own a "The Wolf Among Us" Season Pass but are being asked to pay for episode 2 "Smoke & Mirrors?" Our team is engaged and hard at work trying to get this fixed. Thanks for your patience while we work. We'll update you on our progress in one hour.
^that was posted on Xbox's support page. So just hang in there guys!
Same price-thing here in sweden. Those sneaky fuckers!
seriously they have great customer support from my few instances i needed them and they always come through by resolving the issue but compensation was not expected.
Really sucks people waited so long for episode 2 from the beginning and this happens. I didnt get into the series till episode 1 was offered free and bought the pass asap cause i loved it.
So basically, we wait for another hour for what could technically be a "We are working on it" response? Great.
I'm not suggesting you don't have the right to whine, I'm just letting you know you sound like a child throwing a tantrum.
MS and Telltale are aware of the issue and are working on it. Do you really think they tried to screw over their loyal customers? The ones who paid for the game in advance? Of course they didn't, or else the issue would've been on all platforms, not just Xbox Live. I'm sure they are more upset internally then even you are.
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I just love you guys and I don't even know ya! This is all summing up how I feel.
I always liked Telltale and Microsoft and now I feel like I'm just being punished for it.
I am warning my friends now, since they are both Borderlands and GoT fans, not to buy the Season Pass or, if you do, buy it from Steam.
It would be nice though if one or both parties took the blame for this and apologized. This didn't happen with Steam or PSN.
Well, at least it's better than not getting an answer at all.
I just bought the freedom cry expansion for Assassin Creed 4 and had no problems. It was for Xbox One, I dont know if that matters
True.
Whoa whoa whoa. It's ok to rage (how else are we supposed to vent) but lets try to not get all racist and antisemetic.
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This needs to happen.
That's so edgy I think I cut myself. Anyone know of any good 3ds games? I just got one recently and I haven't bothered to keep up to date with what's out for it or is coming out for it.
This forum is like group therapy, lol. I had a shitty day at work and just wanted to come home and play the next episode. It looks like the Microsoft service alert was last updated at 4:33 pm CST. Still no fix yet