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Didn't receive a response to your ticket? Let us know here!

Amy LukimaAmy Lukima
edited March 2011 in Shopping or Activation Support
The title says it all. If you've emailed support and haven't heard anything back this is the thread for you.

Before posting please check your spam mail and trash, I reply to every message we receive so if you have a ticket number you more than likely have a response.

Post your ticket number here and I'll take a look at it ASAP.
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Comments

  • RingmasterJ5RingmasterJ5
    edited November 2010
    I don't have a ticket, but why a new thread?
  • Alan JohnsonAlan Johnson
    edited November 2010
    RingmasterJ5 wrote: »
    I don't have a ticket, but why a new thread?

    Probably because the old thread was a mess.
  • dbarbieridbarbieri
    edited November 2010
    Hi All,
    I sent an email to support@telltalegames.com on 08 September, it was acquired as issue-35117 but I never had a response.

    Kind regards
  • Amy LukimaAmy Lukima
    edited November 2010
    dbarbieri wrote: »
    Hi All,
    I sent an email to support@telltalegames.com on 08 September, it was acquired as issue-35117 but I never had a response.

    Kind regards

    It looks like Bonnie add those to your cart in Sept. Are they still there?
  • dbarbieridbarbieri
    edited November 2010
    Amy Lukima wrote: »
    It looks like Bonnie add those to your cart in Sept. Are they still there?

    No they aren't. At this moment only TOMI is in my cart, but is there because I just added it.
  • dbarbieridbarbieri
    edited November 2010
    So, can you add the Sam & Max CDs in my cart?
  • OrigamiOrigami
    edited November 2010
    I have the same problem. The added 3 Sam and Max Seasons by Amy are not in my cart anymore. Could someone re-add them?
  • PabloPablo
    edited November 2010
    Hi Amy, sorry to bother u so much.
    to remind you (as i assume u have lots of mails and users):
    my problem was about sam & max season 2 with the Great Adventure Bundle, initially issue-36830, wondering if it's possible for bundle-buyers to get downloadable mac version-wich would be REALLY great- or if not possible, the free mac dvd, for wich i was supposed to receive a code or something weeks ago.

    You told me you put something in my cart but nothin there, tried to get it but price stays the same... so still don't know what to do.
    Thank you!
  • AidanBSAidanBS
    edited November 2010
    Hi,

    I emailed the support department on Sunday 14/11 [issue-38075] regarding the fact that I can't unlock the games I've purchased using my account name and password. I'd be grateful if someone could get back to me soon, this is pretty frustrating... Hopefully I won't have to require manual unlock codes for every episode of Sam & Max series 2 & 3.

    Thanks in advance,
    ~Aidan
  • Alan JohnsonAlan Johnson
    edited November 2010
    Have you guys checked your spam filters lately? Many spam filters don't like the Telltale support emails for one reason or another.
  • AidanBSAidanBS
    edited November 2010
    Alan Johnson wrote: »
    Have you guys checked your spam filters lately? Many spam filters don't like the Telltale support emails for one reason or another.

    Fairly sure my spam filter isn't an issue here, I've received Telltale support emails in the past regarding another enquiry.
  • Macfly77Macfly77 Moderator
    edited November 2010
    Pablo wrote: »
    my problem was about sam & max season 2 with the Great Adventure Bundle, initially issue-36830, wondering if it's possible for bundle-buyers to get downloadable mac version-wich would be REALLY great- or if not possible, the free mac dvd, for wich i was supposed to receive a code or something weeks ago.
    I'm pretty sure that the second season of Sam & Max is not available on DVD for Mac (afaik, the first Telltale game for which there is a DVD with the Mac version is Tales of Monkey Island).
  • Amy LukimaAmy Lukima
    edited November 2010
    AidanBS wrote: »
    Hi,

    I emailed the support department on Sunday 14/11 [issue-38075] regarding the fact that I can't unlock the games I've purchased using my account name and password. I'd be grateful if someone could get back to me soon, this is pretty frustrating... Hopefully I won't have to require manual unlock codes for every episode of Sam & Max series 2 & 3.

    Thanks in advance,
    ~Aidan

    Sorry Aiden this weekend was my birthday so I've fallen a little behind. I just sent you your unlock.
  • Amy LukimaAmy Lukima
    edited November 2010
    Everyone who requested DVDs in their cart will have them within the hour. Sorry for the mass reply but I fell behind this weekend.
  • OrigamiOrigami
    edited November 2010
    Have you guys checked your spam filters lately? Many spam filters don't like the Telltale support emails for one reason or another.

    Where can you check this?
    As far as I know I don't have a spam filter.
  • Amy LukimaAmy Lukima
    edited November 2010
    Origami wrote: »
    Where can you check this?
    As far as I know I don't have a spam filter.

    The service you use has a default filter.
  • Amy LukimaAmy Lukima
    edited November 2010
    Origami wrote: »
    I have the same problem. The added 3 Sam and Max Seasons by Amy are not in my cart anymore. Could someone re-add them?

    You placed order [Removed Order ID] on Nov.9th and it included all 3 discs. Are you talking about something else?
  • OrigamiOrigami
    edited November 2010
    Could you elaborate on that? Do you mean to tell me that you send me responses?

    I have checked the options but all the right choices to receive email have been made.
  • jedimariojedimario
    edited November 2010
    Hello Telltale team,

    My issue was issue-37222. Somehow I missed the response as I did not see any in my spam box. So, I apologize.

    I purchased the Sam and Max seasons 1-3 bundle. I hoped to obtain DVD versions of these seasons. The order number was [Removed Order ID] and I wondered if it was possible to pay the shipping and handling to receive the DVD versions of the three seasons.

    Thank you for all of your hard work and support and please let me know if there is anything I can do to assist.

    Have a great day,
    JM

    P.S. I apologize if this should be posted in the Sam & Max bundle thread but since it had an open issue, I did not want to cause confusion.
  • Amy LukimaAmy Lukima
    edited November 2010
    jedimario wrote: »
    Hello Telltale team,

    My issue was issue-37222. Somehow I missed the response as I did not see any in my spam box. So, I apologize.

    I purchased the Sam and Max seasons 1-3 bundle. I hoped to obtain DVD versions of these seasons. The order number was [Removed Order ID] and I wondered if it was possible to pay the shipping and handling to receive the DVD versions of the three seasons.

    Thank you for all of your hard work and support and please let me know if there is anything I can do to assist.

    Have a great day,
    JM

    P.S. I apologize if this should be posted in the Sam & Max bundle thread but since it had an open issue, I did not want to cause confusion.


    I actually added those to your cart October 28, 2010 11:10 am, are they still there?
  • jedimariojedimario
    edited November 2010
    Amy Lukima wrote: »
    I actually added those to your cart October 28, 2010 11:10 am, are they still there?

    Sorry, my cart is empty. Would you mind trying again? Thanks for the fast response and assistance.
  • Amy LukimaAmy Lukima
    edited November 2010
    jedimario wrote: »
    Sorry, my cart is empty. Would you mind trying again? Thanks for the fast response and assistance.

    Try it now!
  • madmatt42madmatt42
    edited November 2010
    I purchased the Adventure Bundle and received an email for the free Sam and Max Season 2 DVD. I placed my order but when I tried to pay with PayPal an error occurred which prevented PayPal from completing the transaction. I tried to reorder the S&M DVD but now my code is invalid.

    my order number is [Removed Order ID] - 10/14/2010
    code 'issue-36585' - 10/16/2010
  • jedimariojedimario
    edited November 2010
    Amy Lukima wrote: »
    Try it now!

    Thank you, everything worked!

    Have a nice week,
    JM
  • PabloPablo
    edited November 2010
    sorry Amy but still nothing in my cart, something must be wrong...
  • VampirekingVampireking
    edited November 2010
    Hello Amy in the old thread you have say that you have putet the dvds in my cart but the dvds are not in my cart!
  • dbarbieridbarbieri
    edited November 2010
    Amy Lukima wrote: »
    Everyone who requested DVDs in their cart will have them within the hour. Sorry for the mass reply but I fell behind this weekend.

    Excuse me if I'm bothering you, but my cart is still empty. Maybe I'm missing something?
  • DarkArcticDarkArctic
    edited November 2010
    Hi,

    I placed an order mid-September that hasn't shipped since something has been on backorder the whole time. I opened ticket issue-38189 last week, but haven't heard anything. I don't think anything got filtered into the spam folder at all.

    Any help is appreciated, thanks.
  • mecharmmecharm
    edited November 2010
    Hey Gang,

    Previously on Issue-38239 (and 38098):

    "Hi (again),

    I would like to enquiry about my not-so-recent order (Order ID: [Removed Order ID]).

    According to the confirmation email, it was shipped on the 16th October, but now that almost a month had passed, still no sign of the goodies.

    Any idea what could have happened?

    Thank you for your time and assistance,

    Regards,"
  • ShiroShishi22ShiroShishi22
    edited November 2010
    Hello Amy!

    I actually sent you a PM on the forum (on Nov. 19) about mah S&M Collector DVDs, since I bought the 3 season bundle.

    Would an email to telltalesupport be better? Sorry if PMing you was the wrong choice.
  • PabloPablo
    edited November 2010
    still waiting...
  • AidanBSAidanBS
    edited November 2010
    Hi,

    I sent an email to support on 14/11 requesting unlock codes for Sam & Max seasons 2 & 3, as I can't unlock them using my email/password. I received a message from support on 23/11, in which I was asked a question regarding the email address under which I bought the games, to which I replied. Since then, I haven't heard anything. I appreciate that supplying unlock codes for two seasons may take some time, but it has been 12 days since my original message and I'm getting kinda frustrated that I've only been able to play one episode in the considerable amount of time since I bought the games.
  • mecharmmecharm
    edited November 2010
    Pablo wrote: »
    still waiting...

    Same.
  • vladimir79vladimir79
    edited November 2010
    Hello, Telltale team.

    I'm writing to you regarding issue-37925.

    Because I didn't receive any response I'll write it here.
    I purchased Sam and Max seasons 1-3 bundle. When I try to enter my order number in upgrade field it reports it as invalid number. Can I order DVD version for these 3 seasons or not with this purchase?

    Thanks
  • PabloPablo
    edited November 2010
    So, today is kind of my "one month whinning" day, as a month passed since i posted about my issue not receiving response... considering that maybe somebody should think if the forum is the best way to solve issues, maybe... because as i wait for the issue to be solved the offers pass, and I could be using them to order something else with my dvd...

    So I will remind one more time...issue-36830
    I bought the Great adventure Bundle, and I'd like to get the fre Sam&Max season 2 DVD that was free with a code we were supposed to receive but never arrived. Last time somebody answered to my issue was in the old thread, and in this new one Amy said that requested DVD would appear in some hours... more than a week ago...

    So, still waiting. Please do not tell me to check my spam folder, theres nothing there and I check it everyday just in case...

    Hoping to solve this before christmas offers end,
    greetings!
  • Amy LukimaAmy Lukima
    edited November 2010
    Pablo wrote: »
    So, today is kind of my "one month whinning" day, as a month passed since i posted about my issue not receiving response... considering that maybe somebody should think if the forum is the best way to solve issues, maybe... because as i wait for the issue to be solved the offers pass, and I could be using them to order something else with my dvd...

    So I will remind one more time...issue-36830
    I bought the Great adventure Bundle, and I'd like to get the fre Sam&Max season 2 DVD that was free with a code we were supposed to receive but never arrived. Last time somebody answered to my issue was in the old thread, and in this new one Amy said that requested DVD would appear in some hours... more than a week ago...

    So, still waiting. Please do not tell me to check my spam folder, theres nothing there and I check it everyday just in case...

    Hoping to solve this before christmas offers end,
    greetings!


    What email service do you use? I replied to your email the same day you sent it. I'll also Pm it to you now.
  • PabloPablo
    edited November 2010
    I received it then and now again, Amy, the problem is there's nothing in my cart and when i try to get the DVD at the store the price is still the normal price. Thanks for answering!
  • puttesnutteputtesnutte
    edited November 2010
    Hello

    I sent an e-mail to support 25th November and got an automated reply with code issue-38563, but have not received any reply since then.

    I would like you to remove two items from my order [Removed Order ID]:
    Tales of Monkey Island Deluxe Edition
    Tales of Monkey Island Voodoo Card Set

    Or cancel the whole order and then add the three Sam & Max DVDs to my cart again (I bought the S&M collection)

    Whichever is easiest.

    thanks
    Patrik
  • ShiroShishi22ShiroShishi22
    edited November 2010
    It's only been 10 days, but I am curious.

    Is the reason you haven't read my PM because you get so much E-Mails it takes time to get through them all? I just don't wanna feel like I'm being ignored,lol
  • Amy LukimaAmy Lukima
    edited November 2010
    puttesnutte wrote: »
    Hello

    I sent an e-mail to support 25th November and got an automated reply with code issue-38563, but have not received any reply since then.

    I would like you to remove two items from my order [Removed Order ID]:
    Tales of Monkey Island Deluxe Edition
    Tales of Monkey Island Voodoo Card Set

    Or cancel the whole order and then add the three Sam & Max DVDs to my cart again (I bought the S&M collection)

    Whichever is easiest.

    thanks
    Patrik

    Right now it's taking me at least two business days to reply to messages.
This discussion has been closed.