Games always go down in price after a while. Most consumers expect to pay less if they choose to wait for a deal. This is a rather common prac… moretice. I don't hold it against Rockstar games that GTA V is now on sale, because I wanted it right when it came out.
My thread got closed, so I'll post it here instead..
Flag Edit Unfollow
So, after talking to an Xbox Adviser for almost 2 hours they got in touch with telltale.. and they had this to say: 'as the Season Passes that you purchased are just new, then they suggest the users to wait for 24 more hours as they have just uploaded the rest of the contents for the Season Pass. That's the reson why you keep getting that error message. They further advise you NOT to purchase the content AGAIN. The one time purchase is good and will be available soon.They also added in their update to both Xbox and the other console brand that if ever other customers are going to have difficulty accessing the Season Passes after 24 full hours, they need to go to this site: http://www.telltalegames.com/support/ '
Doe's anyone else think this is unacceptable?! I know it's only 24 hours.. but we've been waiting to play episode 2 for a long time!
That's unacceptable. But it does not surprise me, Telltale seems to like to punish their early adopters. I mean, I buy the season pass because I want the episodes as soon as possible, and to support Telltale.
What do they do? Within 2 months they make episode one free (on Xbox) and discount the season pass. Even before the second episode is released. It's a big slap in the face for people who bought the season pass on release day. And yes, it's common stuff gets discounted, but not like this.
And now apparently they decide that the season pass owners will get the new episodes last.
Seriously? To quote AVGN: "What were they thinking?!"
This is not how you treat your customers. I'm really flabbergasted if they really thought this was a good idea.
My thread got closed, so I'll post it here instead..
Flag Edit Unfollow
So, after talking to an Xbox Adviser for almost 2 hours they got… more in touch with telltale.. and they had this to say: 'as the Season Passes that you purchased are just new, then they suggest the users to wait for 24 more hours as they have just uploaded the rest of the contents for the Season Pass. That's the reson why you keep getting that error message. They further advise you NOT to purchase the content AGAIN. The one time purchase is good and will be available soon.They also added in their update to both Xbox and the other console brand that if ever other customers are going to have difficulty accessing the Season Passes after 24 full hours, they need to go to this site: http://www.telltalegames.com/support/ '
Doe's anyone else think this is unacceptable?! I know it's only 24 hours.. but we've been waiting to play episode 2 for a long time!
J'ai contacté microsoft, ils m'ont proposé de me rembourser les 4.99€ pour acheter l'épisode, par contre ça peut prendre 1 mois... j'ai quand même sauvegardé ma discussion au cas où... lien pour le chat
Vous chattez maintenant avec 'Chantale'.
Chantale: at 20:43:51
Bonjour, merci d'avoir contacté le service clientèle Xbox. Je m'appelle
Chantale. En quoi puis-je vous aider ?
Jérôme: at 20:44:02
Bonsoir!
Jérôme: at 20:44:25
Comme beaucoup j'ai un souci avec le season pass du jeu The wolf among us
Chantale: at 20:44:29
Vous avez un souci avec l'extention
Jérôme: at 20:44:38
yep
Chantale: at 20:44:49
Et le map c'est bien cela ?
Chantale: at 20:44:53
2 **
Jérôme: at 20:45:09
le map?
Chantale: at 20:45:27
je vous prie de m'indiquer le souci exacte SVP
Jérôme: at 20:46:04
je ne peux pas télécharger l'épisode 2 de The wolf among us avec le season
pass
Chantale: at 20:46:56
qu'est ce que vous recevez Comme souci avec le telechargement de l'episode
SVP ?
Jérôme: at 20:48:10
Je peux acheter l'épisode séparément pour 5€ mais je ne peux pas le
télécharger via le season pass que j'ai déjà payé
Chantale: at 20:48:53
Oui je vois en faite c'est un souci sur le serveur Du jeu
Chantale: at 20:49:18
en ce cas vous pouvez acheté l'episode qui vous manque et par la suite je
peux vous faire le remboursement
Jérôme: at 20:49:39
Ah! ça m'intéresse
Chantale: at 20:49:55
parfait alors je vous prie de l'acheter par carte bancaire
Chantale: at 20:50:05
et je vous ayttends si vous allez l'acheter maintenant
Jérôme: at 20:50:16
Donc je télécharge la version payante à 4,99 € et vous me rembourser cette
somme c'est bien ça?
Chantale: at 20:50:25
Exactement
Chantale: at 20:50:38
Est ce que vous avez la possibilité de la faire maintenant ?
Jérôme: at 20:50:43
ok je m'y mets
Jérôme: at 20:51:02
Combien de temps prend le remboursement?
Chantale: at 20:51:08
Ok je patiente
Chantale: at 20:51:20
entre 72h et 30 jours
Jérôme: at 20:51:41
ok
Jérôme: at 20:51:51
Téléchargement en cours
Chantale: at 20:52:03
Ok parfait un instant SVP
Chantale: at 20:53:56
Vous avez acheté avec quel compte ?
Jérôme: at 20:54:11
Chantale: at 20:55:32
Vous avez confirmé le paiment ?
Jérôme: at 20:55:41
Oui oui
Jérôme: at 20:56:07
il y a un problème?
Chantale: at 20:56:27
Je suis entrain de reactualiser votre compte afin de lancer la demande
Chantale: at 20:59:45
Merci pour votre patience.
Chantale: at 20:59:57
Alors jérome c'est fait et le remboursement est en cours
Jérôme: at 21:00:10
Super!
Chantale: at 21:00:12
je vous prie de consulter votre compte bancaire dans 10 jours
EDIT : Finalement le remboursement a déjà été effectué sur mon compte microsoft!
So, I've just finished talking with an Xbox Live support, if anyone's wondering this is what I was told:
you: at 20:17:40
One more questio… moren
Kevin Carl: at 20:17:44
Sure thing.
you: at 20:19:54
If you can tell me, how much longer approximately will we have to wait 'till it's all fixed up?
Kevin Carl: at 20:23:10
According to my own research on the topic (My sister also has the same issue) -- It lies on Telltales new server not recognizing the passes from PS network, XBL (us) and a few from Steam. Server restarts take very very long only big system, so assuming they knew of the problem yesterday and today, the server rewrite will take 24 hours and the full server restart and port lining to the users will take 48.
Kevin Carl: at 20:23:34
An educated guess is 24 hours more.
Kevin Carl: at 20:25:10
long on* big systems
you: at 20:26:16
Ugh ... that sounds quite a long time, we're waiting a few months for a new episode and n… [view original content]
If this is true, then TTG should be ashamed of themselves. Truly. This is disgraceful. I wonder if after winning GOTY they expanded and hired people because they decided to make more games more frequently (which you should do). This is only speculation but, if true, they hired some incompetent people or have very poor organizational skills.
Whatever the circumstance, TTG should hold themselves accountable and realize the utter FAIL they have on their hands right now. It's time to own up and compensate season pass holders.
My thread got closed, so I'll post it here instead..
Flag Edit Unfollow
So, after talking to an Xbox Adviser for almost 2 hours they got… more in touch with telltale.. and they had this to say: 'as the Season Passes that you purchased are just new, then they suggest the users to wait for 24 more hours as they have just uploaded the rest of the contents for the Season Pass. That's the reson why you keep getting that error message. They further advise you NOT to purchase the content AGAIN. The one time purchase is good and will be available soon.They also added in their update to both Xbox and the other console brand that if ever other customers are going to have difficulty accessing the Season Passes after 24 full hours, they need to go to this site: http://www.telltalegames.com/support/ '
Doe's anyone else think this is unacceptable?! I know it's only 24 hours.. but we've been waiting to play episode 2 for a long time!
Responding here in the thread in case some people didn't see the OP edit.
There appears to be an Xbox issue affecting multiple titles with DLC right now, including The Wolf Among Us. Microsoft is actively working to resolve the issue. Please see the support thread here for more info.
We all want to get you guys playing the episode as soon as possible. I'll update here as soon as we have more news.
TelltaleMike Telltale Staff
Flag Hide thread
I apologize for any inconvenience caused by this. We are aware of the issue on XBOX Live Marketplace affecting Season Pass owners of The Wolf Among Us where the user is still prompted to purchase Episode 2 even though they own the Season Pass. There appears to be an issue on XBOX Live affecting multiple titles with DLC offerings and Microsoft is actively working to resolve the issue. We apologize for the inconvenience and are hopeful it will be resolved soon.
Reply 1 0
New Comment Posted today at 11:36am
(This is what they sent me)
I don't need a compensation, I just want Telltale to acknowledge the problem, apologize and make sure this doesn't happen again (as there are still 3 episodes for TWAU and 4 episodes for TWD to be released).
Just telling us that Microsoft is working on the (their) problem isn't doing it for me.
If this is true, then TTG should be ashamed of themselves. Truly. This is disgraceful. I wonder if after winning GOTY they expanded and hired … morepeople because they decided to make more games more frequently (which you should do). This is only speculation but, if true, they hired some incompetent people or have very poor organizational skills.
Whatever the circumstance, TTG should hold themselves accountable and realize the utter FAIL they have on their hands right now. It's time to own up and compensate season pass holders.
This is what telltale messedge me "TelltaleMike Telltale Staff
Flag Hide thread
I apologize for any inconvenience caused by this. We are aware of the issue on XBOX Live Marketplace affecting Season Pass owners of The Wolf Among Us where the user is still prompted to purchase Episode 2 even though they own the Season Pass. There appears to be an issue on XBOX Live affecting multiple titles with DLC offerings and Microsoft is actively working to resolve the issue. We apologize for the inconvenience and are hopeful it will be resolved soon." So yea...
I'm back from a chat with the xbox support. The person was very nice, advised me to pay for the episode, after which she refunded me. So if you can, I'd advise to contact support.
this what i have just been told by ms support.The very reason why the season pass is being offered is of course to let the players save on buy… moreing the dlcs instead of being charged from buying the dlcs or the add-ons individually. The only thing with the season pass is that you need to download the add-on or the episodes covered by the season pass from the in-game store and not directly from the marketplace as it will be considered a separate purchase if you do that. Now, I understand that the episode 2 for the game is now available for purchase from the marketplace however, it is not yet available from the in-game store and thus, we need to wait for that specific dlc to be available from the in-game store so that it will be covered by the season pass.its is only available via marketplace,season pass not yet
I buy and play lots of games, as i am sure we all do. I really don't remember ever ever ever having something come up with season pass not being able to download content all of day one, maybe I've just been lucky i buy 99% of all dlc so this is a hard one to swallow. I love adventure games and have been a TTG supporter for years( TTG if your listening please release the back to the future, Monkey Island and please bring back the Wallace and gromit stuff for 360) And it's a real shame people who are early adopters are getting screwed and people who have purchased the pass as well. I just don't think it's right for early adopters to get the shaft but there loyalty and support just feels like it's overlooked. In short I am quite pissed!
Microsoft is working with TellTalegames to find out what the problem is, so clam down and wait and instead of bitching and such how about you all go play another game for 24-48 hours cause that is what I'm going to be doing. I'm going to play Fable Anniversary today and tomorrow but I'll be checking to see if I can download episode 2 with the season pass.
I have heard that some PSN season pass owners are having the same trouble too though i could be wrong, cause I don't play online games over a hackable network like Playstation (used too not anymore)
Hahaha all i did was give a link to the the telltale contact page that has your guys phone number on it. And you deleted the post. Telltale Mike i presume? Derpanged has a right to call you guys, the United States has federal and state consumer laws that protects this.
TTG doesn't own the Monkey Island IP. LucasArts does. They'd have to contract TTG like they did for last MI game. That said, I'd love a new MI (or a remake of 3), but I don't see it happening. MI is pretty niche and Disney (who now owns LucasArts and thus the MI IP) cares more about catering to the mainstream (what will sell the most).
I buy and play lots of games, as i am sure we all do. I really don't remember ever ever ever having something come up with season pass not bei… moreng able to download content all of day one, maybe I've just been lucky i buy 99% of all dlc so this is a hard one to swallow. I love adventure games and have been a TTG supporter for years( TTG if your listening please release the back to the future, Monkey Island and please bring back the Wallace and gromit stuff for 360) And it's a real shame people who are early adopters are getting screwed and people who have purchased the pass as well. I just don't think it's right for early adopters to get the shaft but there loyalty and support just feels like it's overlooked. In short I am quite pissed!
Rarely, if ever, do I feel the need to hop on a forum and badmouth a particular product, but I've reached a tipping point. When you pre-order/reserve a product, you are making an investment in good faith that FIRST AND FOREMOST you will receive said product, and in a timely manner. While I'm confident I will *eventually* be able to access it, that doesn't shake the fact that it’s not here for us who paid for this specific privilege. Hell, in my mind season pass holders should have early access.
You know, when my pizza is late, there are reparations. When Amazon doesn't have something arrive on time, there are reparations. When GTA Online sucked one large donkey schlong for the first month, even Rockstar gave us crappy in game money. But not all videogame companies do. I'm tired of getting taken advantage of for having faith in certain developers or hardware providers that fail to follow through on agreements and then being told you just have to sit and wait.
I've had too many bad experiences lately with games that have large pre-order sales. Games are released half-cocked, because developers know they can repair it later and this has become the norm. DON'T RELEASE THINGS UNTIL THEY WORK. ..at least in a semi decent fashion (access would be nice). I was the main guy in my community of friends shouting from the rooftops about how great TTG is. I’ll have serious reservations about complimenting these guys anymore, because I’ve lost faith in their ability to follow through.
C’mon TellTale, win me back…
thanks for the info green tee! i went ahead and chatted with support and they told me to do the same and refunded me! downloadinf the episode now!
But seriously its messed up on ether end wether its xbox/MS or telltalegames. Since i buy a lot of games from them this is the first time i had a issue like this.
I'm back from a chat with the xbox support. The person was very nice, advised me to pay for the episode, after which she refunded me. So if you can, I'd advise to contact support.
This is still bullshit though.
Rarely, if ever, do I feel the need to hop on a forum and badmouth a particular product, but I've reached a tipping point. When you pre-order/… morereserve a product, you are making an investment in good faith that FIRST AND FOREMOST you will receive said product, and in a timely manner. While I'm confident I will *eventually* be able to access it, that doesn't shake the fact that it’s not here for us who paid for this specific privilege. Hell, in my mind season pass holders should have early access. You know, when my pizza is late, there are reparations. When Amazon doesn't have something arrive on time, there are reparations. When GTA Online sucked one large donkey schlong for the first month, even Rockstar gave us crappy in game money. But not all videogame companies do. I'm tired of getting taken advantage of for having faith in certain developers or hardware providers that fail to follow through on agreements and then being told you just have… [view original content]
Refunds, or some other form of compensation. Four days while being a pain in the ass, isn't the biggest insult. It's the four months packed on top of giving Episode One away for free while discounting the season pass.
This wouldn't be the first time they've compensated buyers either, happened back when they delayed Jurassic Park Episode One by seven months the night of release.
I don't mind the delays between release dates (from 1 to 2 for example) but I wanted to play it right away so I could get it out of the way before the internet goes all "Snape kills Dumbledore" with plot details. Games like this are best played knowing absolutely nothing about the plot of the latest episode so that none of your decisions are influenced by what is going to happen later.
I don't mind the delays between release dates (from 1 to 2 for example) but I wanted to play it right away so I could get it out of the way be… morefore the internet goes all "Snape kills Dumbledore" with plot details. Games like this are best played knowing absolutely nothing about the plot of the latest episode so that none of your decisions are influenced by what is going to happen later.
If there is a game (for anything) I REALLY want to play I ignore everything I can about it to minimize that. I've even had people who didn't care about a game look up stuff for me if I was having an issue with something.
Comments
They just sent me a messedge saying they are resolving. source(TelltaleMike)
The very long wait for Smoke & Mirrors and now this... Kind of saw it coming
So is it ALL xbox users that are having this problem? Is ANYONE on xbox able to play this game yet?
Seriously pissed. 24 hours until its fixed. JOKE. I also don't like their lack of communication apart from retweeting microsoft tweets.
In my opinion, episodic games should never go on sale until all episodes are out, and the season pass should NEVER go on sale.
Thanks for the update puzzlebox, ^-^ I guess it'll be another 10 minutes - been telling myself that every 10 minutes xd
My thread got closed, so I'll post it here instead..
Flag Edit Unfollow
So, after talking to an Xbox Adviser for almost 2 hours they got in touch with telltale.. and they had this to say: 'as the Season Passes that you purchased are just new, then they suggest the users to wait for 24 more hours as they have just uploaded the rest of the contents for the Season Pass. That's the reson why you keep getting that error message. They further advise you NOT to purchase the content AGAIN. The one time purchase is good and will be available soon.They also added in their update to both Xbox and the other console brand that if ever other customers are going to have difficulty accessing the Season Passes after 24 full hours, they need to go to this site: http://www.telltalegames.com/support/ '
Doe's anyone else think this is unacceptable?! I know it's only 24 hours.. but we've been waiting to play episode 2 for a long time!
I'll repost my reply in that thread:
That's unacceptable. But it does not surprise me, Telltale seems to like to punish their early adopters. I mean, I buy the season pass because I want the episodes as soon as possible, and to support Telltale.
What do they do? Within 2 months they make episode one free (on Xbox) and discount the season pass. Even before the second episode is released. It's a big slap in the face for people who bought the season pass on release day. And yes, it's common stuff gets discounted, but not like this.
And now apparently they decide that the season pass owners will get the new episodes last.
Seriously? To quote AVGN: "What were they thinking?!"
This is not how you treat your customers. I'm really flabbergasted if they really thought this was a good idea.
J'ai contacté microsoft, ils m'ont proposé de me rembourser les 4.99€ pour acheter l'épisode, par contre ça peut prendre 1 mois... j'ai quand même sauvegardé ma discussion au cas où...
lien pour le chat
EDIT : Finalement le remboursement a déjà été effectué sur mon compte microsoft!
Wait, you got a refund on the season pass?? I think I'll do that
Mais pour ce soir, je vais pas vraiment avoir le temps d'en profiter....
Telltale lost me as a customer with this. Terribly optimized game that somehow screwed up the season pass even more.
"TelltaleMike" sent me a messedge saying they are aware of the problem and Microsoft is fixing it;)
If this is true, then TTG should be ashamed of themselves. Truly. This is disgraceful. I wonder if after winning GOTY they expanded and hired people because they decided to make more games more frequently (which you should do). This is only speculation but, if true, they hired some incompetent people or have very poor organizational skills.
Whatever the circumstance, TTG should hold themselves accountable and realize the utter FAIL they have on their hands right now. It's time to own up and compensate season pass holders.
So Microsoft is fixing their(TTG) problems?
Plenty of games have season passes on xbox that allow users to download the content the day it releases. Heck, even TTG have done it before.
Responding here in the thread in case some people didn't see the OP edit.
There appears to be an Xbox issue affecting multiple titles with DLC right now, including The Wolf Among Us. Microsoft is actively working to resolve the issue. Please see the support thread here for more info.
We all want to get you guys playing the episode as soon as possible. I'll update here as soon as we have more news.
TelltaleMike Telltale Staff
Flag Hide thread
I apologize for any inconvenience caused by this. We are aware of the issue on XBOX Live Marketplace affecting Season Pass owners of The Wolf Among Us where the user is still prompted to purchase Episode 2 even though they own the Season Pass. There appears to be an issue on XBOX Live affecting multiple titles with DLC offerings and Microsoft is actively working to resolve the issue. We apologize for the inconvenience and are hopeful it will be resolved soon.
Reply 1 0
New Comment Posted today at 11:36am
(This is what they sent me)
I don't need a compensation, I just want Telltale to acknowledge the problem, apologize and make sure this doesn't happen again (as there are still 3 episodes for TWAU and 4 episodes for TWD to be released).
Just telling us that Microsoft is working on the (their) problem isn't doing it for me.
This is what telltale messedge me "TelltaleMike Telltale Staff
Flag Hide thread
I apologize for any inconvenience caused by this. We are aware of the issue on XBOX Live Marketplace affecting Season Pass owners of The Wolf Among Us where the user is still prompted to purchase Episode 2 even though they own the Season Pass. There appears to be an issue on XBOX Live affecting multiple titles with DLC offerings and Microsoft is actively working to resolve the issue. We apologize for the inconvenience and are hopeful it will be resolved soon." So yea...
I'm back from a chat with the xbox support. The person was very nice, advised me to pay for the episode, after which she refunded me. So if you can, I'd advise to contact support.
This is still bullshit though.
I tried both, via the marketplace and via the in-game store and both want me to pay for episode 2. Even though I bought the season pass before!
No kidding? Wait until the whole game is released? WAIT UNTIL SUMMER WHEN TELLTALE PROMISED THAT WE COULD PLAY?
So telltale is saying it's xbox's fault, and Xbox is saying it's Telltales fault. Seems legit
[removed]
I buy and play lots of games, as i am sure we all do. I really don't remember ever ever ever having something come up with season pass not being able to download content all of day one, maybe I've just been lucky i buy 99% of all dlc so this is a hard one to swallow. I love adventure games and have been a TTG supporter for years( TTG if your listening please release the back to the future, Monkey Island and please bring back the Wallace and gromit stuff for 360) And it's a real shame people who are early adopters are getting screwed and people who have purchased the pass as well. I just don't think it's right for early adopters to get the shaft but there loyalty and support just feels like it's overlooked. In short I am quite pissed!
Microsoft is working with TellTalegames to find out what the problem is, so clam down and wait and instead of bitching and such how about you all go play another game for 24-48 hours cause that is what I'm going to be doing. I'm going to play Fable Anniversary today and tomorrow but I'll be checking to see if I can download episode 2 with the season pass.
I have heard that some PSN season pass owners are having the same trouble too though i could be wrong, cause I don't play online games over a hackable network like Playstation (used too not anymore)
Hahaha all i did was give a link to the the telltale contact page that has your guys phone number on it. And you deleted the post. Telltale Mike i presume? Derpanged has a right to call you guys, the United States has federal and state consumer laws that protects this.
TTG doesn't own the Monkey Island IP. LucasArts does. They'd have to contract TTG like they did for last MI game. That said, I'd love a new MI (or a remake of 3), but I don't see it happening. MI is pretty niche and Disney (who now owns LucasArts and thus the MI IP) cares more about catering to the mainstream (what will sell the most).
B.....S Nuf said
I asked some of my friends if their season pas on the PSN is working they said it wasn't, and no they aren't joining up to the site either
thanks for the info green tee! i went ahead and chatted with support and they told me to do the same and refunded me! downloadinf the episode now!
But seriously its messed up on ether end wether its xbox/MS or telltalegames. Since i buy a lot of games from them this is the first time i had a issue like this.
^This! @puzzlebox @telltalemike please understand where we are coming from. Win us back.
Refunds, or some other form of compensation. Four days while being a pain in the ass, isn't the biggest insult. It's the four months packed on top of giving Episode One away for free while discounting the season pass.
This wouldn't be the first time they've compensated buyers either, happened back when they delayed Jurassic Park Episode One by seven months the night of release.
same here it was my sons birthday today and he was going to play this , this has really upset him
[removed]
I don't mind the delays between release dates (from 1 to 2 for example) but I wanted to play it right away so I could get it out of the way before the internet goes all "Snape kills Dumbledore" with plot details. Games like this are best played knowing absolutely nothing about the plot of the latest episode so that none of your decisions are influenced by what is going to happen later.
I attempted to get a refund from Xbox support and got nothing but empty empathy.
Looking for help on twitter earlier with this problem and I MASSIVELY spoilt episode 2 for myself. EPIC FAIL FFS!!!!!!!
If there is a game (for anything) I REALLY want to play I ignore everything I can about it to minimize that. I've even had people who didn't care about a game look up stuff for me if I was having an issue with something.